Jobs in Canada

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Added 4 hours ago
CM
Manager, Recovery & Integration
Canadian Mental Health Association BC Division
Vancouver, BC
- Full-time
Lead strategic planning, policy development and program evaluation for Recovery & Integration projects.
Added 5 hours ago
CC
Senior Program Lead, Provincial Systems, Cancer Care Alberta
Canadian College of Health Leaders - Northwestern Ontario Chapter
AB · Alberta, Canada
- Full-time
The Senior Program Lead (SPL), Provincial Systems, Programs and Performance (PSPP) is a key member of the Cancer Care Alberta (CCA) Executive Leadership Team. Core responsibilities and…
Added 5 hours ago
CR
Lead Policy Specialist - Indigenous
Canadian Red Cross
Canada
- Full-time
…Indigenous policy integration across the organization and aligning services with the Indigenous Peoples Framework. This role drives high-impact policy analysis, strengthens culturally safe…
Added 5 hours ago
CO
Reception Services Clerk
City of Winnipeg
Winnipeg, MB
- Full-time
IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada
Added 5 hours ago
AR
Branch Manager
ARS Responds Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
…program, access to an Employee Assistance Program, professional development opportunities, and clear pathways for internal growth and…
Added 5 hours ago
FI
Senior Technical Editor
Fleetway Inc.
Dartmouth, NS
- Full-time
Reporting to the Supervisor, Technical Editing, the Senior Technical Editor supports the development of accurate, specification-compliant technical publications across multiple projects…
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.…
Added 5 hours ago
C(
Director, Operations
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
…systems in a high-performing startup or innovative financial services organization. You’ll bring experience working across a broad range of challenges, leading technically diverse teams and…
Added 5 hours ago
FA
Commodity Manager – CFM56 Engine Components
FTAI Aviation
Montreal, QC
- Full-time
Reporting to the Senior Vice President, Supply Chain, you will lead end‑to‑end commodity strategy, from demand planning and sourcing to supplier development, contract negotiations, and risk…
Added 5 hours ago
ML
Grower Services Field Technician
Maple Lodge Farms
Brampton, ON
- $61,573 to $70,000 CAD / year
- Full-time
5. Communicate with all Grower Services team members and senior broiler planning specialist regarding the status of accounts and the technical performance of producers.
Added 5 hours ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 5 hours ago
B
Automation Specialist Intern
BoldMAC
Calgary, AB
- Full-time
This role offers hands-on experience with PLC/DCS systems, control logic, and SCADA/HMI development, while working alongside senior automation engineers.
Added 5 hours ago
SI
Tax & Assurance Manager
Synectics Inc.
Oakville, ON
- $110,000 to $130,000 CAD / year
- Full-time
This position offers a clear path toward Senior Manager and potential future partnership for the right individual.
Added 5 hours ago
T&
Procurement & Supply Chain Associate Director
Turner & Townsend
Toronto, ON
- Full-time
…us grow our business and bring a step change to procurement services in major energy and natural resources programs. You will have the opportunity to work with experts in the field of…
Added 5 hours ago
H(
Senior Specialist, Member Services
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $58,000 to $91,000 CAD / year
- Full-time
The Member Services team within Plan Operations provides excellent service to HOOPP members, by providing education and guidance on the value of the plan, responding to enquiries, and…
Added 5 hours ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll…
Added 5 hours ago
Senior Financial Advisor- Speedvale & Stevenson- 12 Month Mat Leave Coverage
Scotiabank
Guelph, ON
…performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25…
Added 5 hours ago
Senior Operations Officer, Client Onboarding (1-Year Contract)
Scotiabank
Toronto, ON
As a Senior Operations Officer, Client Onboarding, you will be responsible for providing oversight/control of client account opening and maintenance documents, to help reduce risk with…
Added 5 hours ago
T
Senior Product Analyst, RESL Data Governance
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 hours ago
C
Sr. Financial Advisor CIRO-ID (Urban)
CIBC
Maple, ON
- Full-time
…financial plans and providing exceptional client service. As a Senior Financial Advisor in the Imperial Service Team, you’ll expertly deliver on CIBC’s Imperial Service approach, taking…
Added 5 hours ago
CE
Senior Cyber Security AI Advisor
Cenovus Energy
Calgary, AB
- Full-time
The role provides cybersecurity expertise throughout the AI and software development lifecycle, ensuring that Large Language Model (LLM) applications, conversational Chat UIs, AI agents,…
Added 5 hours ago
B
Insurance Advisor/Senior Insurance Advisor
BCAA
Richmond, BC
- Full-time
As a Senior Insurance Advisor, you’ll build strong, trusting client relationships by helping our customers select the right mix of insurance products and services to meet their life’s…
Added 5 hours ago
SD
Senior Database Developer
Symbiotic Digital
Toronto, ON · Willowdale East (Newtonbrook), Ontario
- Contract
We are seeking an experienced Senior Database Developer to
Added 5 hours ago
J
Finance Director, Canada
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
…generating $250+ million in revenue across Real Estate Management Services, Markets, and Leasing. This is a high-impact, business-partnering role for a finance professional who thrives on…
Added 5 hours ago
PS
Advisor, Communications Business Partner
Public Sector Pension Investment Board
Montreal, QC
- Full-time
As an Advisor, Communications Business Partner, you’ll work closely with the Senior Manager to support communications for PSP’s Corporate Groups, including Finance, Risk, Human Resources,…

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

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Work requirements

Jobs in Canada