Jobs in Canada

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Added 1 hour ago
Vice President, Information Technology and Chief Information Officer
BC Transit
Victoria, BC
Minimum number of in-office/on-site days: 3 days per week
Added 1 hour ago
Category Specialist, Contingent Workforce
Trans Mountain
Calgary, AB
Added 1 hour ago
Contingent Workforce Coordinator (Contract)
Trans Mountain
Calgary, AB
Maintain accurate contractor, vendor, assignment, cost centre, work directives, location and reporting information across applicable workforce systems and records.
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Contracts & Contingent WF Analyst (Contract)
Trans Mountain
Calgary, AB
…maintain contractor information across workforce management systems, ensuring employee, vendor, assignment, cost centre, work directives, and reporting structure data is accurate and up to…
Added 1 hour ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
Strong Linux/Unix knowledge, including operating open-source systems
Added 1 hour ago
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
Improve developer productivity through AI-assisted coding, analysis, documentation, troubleshooting and knowledge discovery.
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T
Bus Sys Analysis Specialist
TD
Toronto, ON
- Full-time
Provide technical leadership for business systems analysis and work closely with business, technology/platform, vendor, and subject-matter-expert stakeholders to plan, elicit, analyze,…
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Information Security Specialist - Attack Surface Reduction (Cyber Threat Hunting)
TD
Toronto, ON
- Full-time
Extensive knowledge of Windows, Mac and Linux-based endpoints including operating systems, services, file systems, and agents.
Added 1 hour ago
Associate Product Manager
Fleetworthy
Edmonton, AB
…technical expertise, but you should be curious about how software systems work and willing to develop the technical fluency necessary to understand dependencies and make informed product…
Added 1 hour ago
CE
Senior Cyber Security AI Advisor
Cenovus Energy
Calgary, AB
- Full-time
Assess the security of LLM-based applications, AI agents, Chat UIs, APIs, plugins/tools, data sources, retrieval systems, and application integrations.
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Insurance Advisor/Senior Insurance Advisor
BCAA
Richmond, BC
- Full-time
Bonus qualifications! CAIB certification, experience using ICBC systems, and ability to speak other languages aside from English.
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SD
Senior Database Developer
Symbiotic Digital
Toronto, ON · Willowdale East (Newtonbrook), Ontario
- Contract
We are seeking an experienced Senior Database Developer to
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Designer (Apparel)
Mad Engine Global, LLC
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Experience with PLM systems and digital product management tools.
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M
Full Stack Data Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Analyze data structures, relationships, transformations, and business rules across multiple legacy systems, and related upstream and downstream platforms.
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Pastry Junior Sous Chef
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
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MT
Maintenance Manager
Midland Transport
Dieppe, NB
- Full-time
Continuous Improvement and Maintenance Systems
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Project Support Services - Suppliers
PTAG
Chalk River, ON
- Contract
Collect records, maintain documentation, and enter operational data into client tracking systems.
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PS
Part-Time Port Security Officer – DP World, Canpotex
Paladin Security Group Ltd
Saint John, NB
- $20.4 CAD / hour
- Part-time
Monitor site surveillance cameras and alarm systems to identify potential safety hazards or unauthorized activities.
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Travel Casual Healthcare Security Officer
Paladin Security Group Ltd
Saint John, NB
- $21.6 CAD / hour
- Part-time
Monitor security cameras and alarm systems to identify potential safety hazards or unauthorized access.
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Casual Port Security Officer – DP World, Main Terminal
Paladin Security Group Ltd
Saint John, NB
- $20.4 CAD / hour
- Part-time
Monitor site surveillance cameras and alarm systems to identify potential safety hazards or unauthorized activities.
Added 1 hour ago
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Programmer Analyst I-2
The University of British Columbia
Vancouver, BC
- $6,631.67 to $9,533.25 CAD / month
- Full-time
AAPS Salaried - Information Systems and Technology, Level B
Added 1 hour ago
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Security Guard Critical Response Team
Paladin Security Group Ltd
Kamloops, BC
- $21 to $26.13 CAD / hour
- Part-time
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Security Guard Mobile Driver
Paladin Security Group Ltd
Kamloops, BC
- $23 CAD / hour
- Contract
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Healthcare Security Guard
Paladin Security Group Ltd
Cobourg, ON
- $18.35 to $22.5 CAD / hour
- Contract
Candidates must have flexible availability to work two to three 12-hour shifts per week and be comfortable cross-training at multiple facilities
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Thorough working knowledge of Quality Management Systems (QMS) , Quality Assurance (QA), Quality Control (QC), Point of Care Testing (POCT), and Clinical Laboratory Standard Institute…

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

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Work requirements

Jobs in Canada