Jobs in Canada

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Added 1 day ago
TH
Senior Talent Acquisition Recruiter
Talent Harbour
Vancouver, BC
- $60,000 to $150,000 CAD / year
- Full-time
You must live in Metro Vancouver and be able to commute to the Burnaby or Port Moody area
Added 1 day ago
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Senior Product Manager based in Canada/USA (Full-time)
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 1 day ago
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Senior Product Manager based in Canada/USA (Full-time) - Remote
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 1 day ago
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CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Added 1 day ago
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Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at…
Added 1 day ago
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
The AI Enablement Lead will partner with Engineering, Architecture, Product, Data, Risk, Cybersecurity and Enterprise AI teams to move AI opportunities from discovery and experimentation…
Added 1 day ago
Associate Product Manager
Fleetworthy
Edmonton, AB
You will serve as a key product partner to Engineering by participating in standups, backlog grooming, sprint planning, retrospectives, and quarterly business review planning. You will help…
Added 1 day ago
WT
Lead, People Systems
Wealthsimple Technologies
Remote, Canada
- $112,000 to $145,000 CAD / year
- Full-time
- Remote
…integrity. We sit within People & Comms and work closely with Engineering, IT, Legal, Security, and Compliance to make sure our people programs are practical, secure, and actually…
Added 1 day ago
SC
Civil/Water Resources Engineer (Mine Water Management)
SRK Consulting
Sudbury, ON
- Full-time
Must be based in Sudbury, Ontario
Added 1 day ago
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Localization Software Engineer
Applicantz
Vancouver, BC
- $65 to $75 CAD / hour
- Contract
Top 3 Must haves:
Added 1 day ago
AI
Project Manager / Product Owner (AI)
Apptoza Inc.
Montreal, QC
- Full-time
We are seeking a seasoned Project Manager / Product Owner to lead cross-functional AI initiatives, with a primary focus on the enterprise deployment and enablement of the firm’s end user AI…
Added 1 day ago
OI
Senior IT Audit Specialist
OXARO Inc.
Ottawa, ON
- Full-time
In this role, you will lead and deliver technology risk, cybersecurity, IT audit, governance, and assurance engagements for clients, with a particular focus on Government of Canada and…
Added 1 day ago
QF
Senior Data Engineer
Questrade Financial Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Pipeline Architecture & Engineering: Lead the technical design, development, and optimization of scalable, high-performance batch and real-time streaming data pipelines (ETL/ELT), ensuring…
Added 1 day ago
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Project Engineering Manager
Refresco
ON · Mississauga, ON
- Full-time
The Project Engineering Manager will be responsible for moderate to complex project planning and execution for various business opportunities. This corporate position oversees projects…
Added 1 day ago
MC
Technical Resolution Team Lead
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! Technical Resolution Team Lead (Hybrid - St. Thomas, ON Office)
Added 1 day ago
MC
Technical Resolution Team Lead
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! Technical Resolution Team Lead (Hybrid - St. Thomas, ON Office)
Added 1 day ago
TA
Forward Deployed Engineer (FDE) - GenAI / Agentic AI
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
We're looking for a Forward Deployed Engineer who thrives at the intersection of client problem-solving and hands-on AI engineering. You'll partner directly with clients and engineering…
Added 1 day ago
E
Digital Transformation & Change Management Senior Manager
Equinix
Toronto, ON
- Full-time
Partner with the Role Enablement lead and the Engineering and AI technical enablement experts so that change and enablement are planned and delivered together
Added 1 day ago
A
Agent Methode
Actalent
Montreal, QC
- $36 to $57 CAD / hour
- Contract
Added 1 day ago
A
Agent Methode
Actalent
Longueuil, QC
- $36 to $57 CAD / hour
- Contract
Added 1 day ago
A
Civil Designer
Actalent
Montreal, QC
- $50 to $70 CAD / hour
- Contract
The Civil Designer supports the civil engineering team in delivering high-quality design solutions for large and small multi-disciplinary projects. This role focuses on producing accurate…
Added 1 day ago
A
Ingenieur RAMS / RAMS Engineer
Actalent
Montreal, QC
- $30 to $55 CAD / hour
- Contract
Environnement de travail hybride avec 3 à 4 jours par semaine sur site à Montréal, QC ou Ottawa, ON · Hybrid work schedule with 3-4 days per week on-site in Montreal, QC or Ottawa, ON
Added 1 day ago
R&
Business Analyst V
Robertson & Company Ltd.
Toronto, ON
- Contract
Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements, including…
Added 1 day ago
A
Agent Methode
Actalent
Laval, QC
- $36 to $57 CAD / hour
- Contract
Added 1 day ago
SA
Director of Engineering
Schema App
Canada
- Full-time
Schema App is looking for a Director of Engineering to partner with our CTO in leading our engineering organization. You'll set the engineering strategy and operating model, lead our team…

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

Seniority

Senior

Licences and certifications

CCNA
CCNP

Tools

Wireshark
tcpdump
Postman
AWS
Azure
Linux
Python
Bash
VMware
Hyper-V

Languages

English

Fields of study

Computer Science
Information Technology

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Work requirements

Jobs in Canada