Jobs in Canada

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Added 5 hours ago
S
Electrical Engineer – ALTO project / cadence
SYSTRA
Montreal, QC
- Full-time
Work with the Systemwide Engineer to ensure and implement consistent interface solutions of the station with overall framework.
Added 5 hours ago
S
Engineer, Technical Development & Standards
SaskPower
Regina, SK
- Contract
Must have a continuing record of professional development
Added 6 hours ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
…end users to understand requirements, design SharePoint-based solutions, implement customizations, and support delivery across the application…
Added 6 hours ago
S3
Application Engineer - Dental - Canada
SHINING 3D
Canada
- Full-time
Shining 3D is a global leader in 3D scanning, additive manufacturing, and digital dental solutions. Our mission is to make high-quality digital dentistry accessible, reliable, and efficient…
Added 6 hours ago
EC
Python Automation Engineer
Experis Canada
Montreal, QC
- Contract
We are looking for a Python Automation Engineer with 5–7 years of experience in Python development, Unix/Linux, Shell Scripting, SQL, and backend testing. The ideal candidate will have…
Added 6 hours ago
AE
Airport Engineer-in-Training
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Airport Engineer-in-Training to join our team in our Calgary office. In this role…
Added 6 hours ago
AE
Airport Designer
Associated Engineering
Calgary, AB
- Full-time
…engaging with clients directly in providing innovative design solutions in the aviation sector. Our current project portfolio includes major airfield expansion projects across Western…
Added 6 hours ago
AE
Airfield Electrical Engineer
Associated Engineering
Calgary, AB
- Full-time
…is seeking an experienced and dedicated Airfield Electrical Engineer to join our team in our Calgary office. In this role the successful candidate will have experience engaging with clients…
Added 6 hours ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router…
Added 6 hours ago
M
Full Stack Data Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Manulife / John Hancock is seeking a highly skilled Full-Stack Data Engineer, Modernization & Migration to join our Insurance Licensing & Compensation Engineering team.
Added 6 hours ago
A
Senior Principal Engineer
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 6 hours ago
NM
Senior Estimator
NS Modular
AB · Edmonton, AB
- Full-time
NS Modular delivers a comprehensive suite of services, providing expertise and integrated solutions from project concept, procurement through fabrication, assembly, and construction. NS…
Added 6 hours ago
R
Hydraulic Engineer III
Raise
AB · Greater Edmonton Metropolitan Area
- Full-time
The Hydraulics Engineer III provides specialized hydraulic engineering expertise for pipeline and facility design projects. This role supports the successful delivery of projects by…
Added 6 hours ago
AI
Senior AWS Data Engineer
Apptoza Inc.
Toronto, ON
- Contract
We are seeking a Senior AWS Data Engineer with 12+ years of hands-on experience designing, developing, and supporting enterprise-scale data platforms on AWS. The ideal candidate will be a…
Added 6 hours ago
T
Associate Network Engineer
Tangerine
Toronto, ON
- Full-time
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 6 hours ago
NT
Senior AI/ML Software Engineer – Localization
NEARSOURCE TECHNOLOGIES
Vancouver, BC
- Full-time
Job Title: Senior AI/ML Software Engineer – Localization
Added 6 hours ago
L
Staff Software Engineer - Digital Engineering
lululemon
Vancouver, BC
- Full-time
As a Staff Software Engineer, you will serve as a technical multiplier across multiple engineering teams, designing and delivering enterprise software solutions and technical frameworks…
Added 6 hours ago
A
Localization Software Engineer
Applicantz
Vancouver, BC
- $65 to $75 CAD / hour
- Contract
Top 3 Must haves:
Added 6 hours ago
R
Electrical & Security Design Engineer
Raise
Burnaby, BC
- Full-time
Raise is currently hiring an Electrical & Security Design Engineer on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with…
Added 6 hours ago
WI
Hydraulic Modeling, Water Resources Engineer
WSP in Canada
Markham, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 6 hours ago
S
Senior Full Stack .NET Developer
Squadric
Calgary, AB
- Contract
The position follows a hybrid model, requiring two days per week at one of our clients' offices in Vancouver, Calgary or Edmonton · Candidates must be able to work on-site at least two days per week at one of our clients' offices in Vancouver, Calgary, or Edmonton
Added 6 hours ago
KM
Senior Software Engineer
Kongsberg Maritime
Halifax, NS
- Full-time
Build software that turns advanced simulation technology into real-world training solutions
Added 6 hours ago
R
Electrical & Control EIT (Engineer in Training)
Raise
Chatham-Kent, ON · Chatham, ON
- Full-time
We are seeking an Electrical & Control Engineer-in-Training (EIT) to support the design, development, and execution of electrical and control system projects within natural gas…
Added 6 hours ago
QF
Senior Data Engineer
Questrade Financial Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re looking for our next Senior Data Engineer
Added 7 hours ago
H
Ingénieur / Technicien – Génie industriel
Hitachi
Quebec, QC · (HE)Office_QC, Quebec City
- Full-time
Hitachi Energy is seeking an Industrial Engineer or Industrial Engineering Technologist for its Québec manufacturing facility. Reporting to the Manufacturing Engineering Manager, you will…

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

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Work requirements

Jobs in Canada