Jobs in Canada

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Added 3 hours ago
FC
Manager, Architecture
Fidelity Canada
Toronto, ON
- Full-time
…people management skills. They will work closely with Business, Engineering, Data, AI and Technology teams to translate enterprise architecture direction into practical solutions, guide…
Added 3 hours ago
FC
Director, Architecture
Fidelity Canada
Toronto, ON
- Full-time
…technical capabilities. They work closely with Business, AI, Engineering, Security, Risk and Governance partners on key strategic initiatives, ensuring enterprise architecture supports…
Added 4 hours ago
GC
GCAN Inventory Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
Lead/co-lead a project focusing on inventory and flow coordination within our DCs/branches, space optimization, and customer experience.
Added 4 hours ago
PD
Senior Quality Assurance Analyst
Pollard Digital Solutions
Winnipeg, MB
- Full-time
Lead the execution of functional, regression, accessibility, UAT, and performance testing across web and mobile platforms.
Added 4 hours ago
T
SAP S/4HANA Enterprise Asset Management (EAM) Lead
TransAlta
Calgary, AB
- Full-time
We are seeking an experienced SAP S/4HANA EAM Lead to drive stabilization, adoption and continuous improvement of our asset management solution on S/4HANA (RISE with SAP, Private Cloud).…
Added 4 hours ago
SE
Senior Construction Procurement Specialist - EPC / Spécialiste senior en approvisionnement de construction – EPC
Siemens Energy
Montreal, QC
- Full-time
You’ll take the lead on sourcing and subcontracting major construction packages across civil works, electrical installation, buildings, and structural steel, from contractor identification…
Added 4 hours ago
GC
GCAN OET Analyst Intern
Grainger Canada
Caledon, ON
- Full-time
The OET Analyst is responsible for analyzing current storage capacities within the GCAN network. Additionally, they lead continuous improvement projects to enhance the efficiency and…
Added 4 hours ago
S
Electrical Engineer – ALTO project / cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 4 hours ago
TH
Senior Talent Acquisition Recruiter
Talent Harbour
Vancouver, BC
- $60,000 to $150,000 CAD / year
- Full-time
You must live in Metro Vancouver and be able to commute to the Burnaby or Port Moody area
Added 4 hours ago
L
Senior Product Manager based in Canada/USA (Full-time)
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 4 hours ago
L
Senior Product Manager based in Canada/USA (Full-time) - Remote
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 4 hours ago
Lifting Engineer
VINCI Construction Grands Projets Canada
Pickering, ON
…leader, specialized in the design and construction of major civil engineering and building works in Canada is hiring…
Added 4 hours ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
- Full-time
Build a reliable cross-border service network for emergencies and specialized repairs
Added 4 hours ago
I
General Foreman
IREN
Mackenzie, BC
- Full-time
Total package may be inclusive of a night shift premium for rotational shift positions
Added 4 hours ago
WI
Analyst, Building Performance
WSP in Canada
AB · Alberta, Canada
- Full-time
Lead and support building performance projects that improve the energy efficiency, functionality, reliability, and performance of new and existing buildings.
Added 4 hours ago
B
Corporate Administrator
Binnie
Burnaby, BC
- Full-time
Lead the review, documentation, standardization, and continuous improvement of administrative and office operational processes.
Added 4 hours ago
S
Production Quality Coordinator
Safran
Mirabel, QC
- Full-time
Conduct analyses and lead committees to help the operational team improve its quality performance
Added 4 hours ago
S
Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Lead and participate in continuous improvement projects aimed at enhancing quality, productivity, costs, and operational performance.
Added 4 hours ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 4 hours ago
AE
Airport Engineer-in-Training
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Airport Engineer-in-Training to join our team in our Calgary office. In this role…
Added 4 hours ago
FA
Commodity Manager – CFM56 Engine Components
FTAI Aviation
Montreal, QC
- Full-time
Reporting to the Senior Vice President, Supply Chain, you will lead end‑to‑end commodity strategy, from demand planning and sourcing to supplier development, contract negotiations, and risk…
Added 4 hours ago
AE
Airport Designer
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Airport Designer to join our team in our Calgary, Edmonton and Vancouver office.…
Added 4 hours ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at…
Added 4 hours ago
NM
Surveyor, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- $87,000 to $116,000 CAD / year
- Full-time
…future of mining through innovation and strong operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful…
Added 4 hours ago
NM
Surveyor, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- $87,000 to $116,000 CAD / year
- Full-time
…future of mining through innovation and strong operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful…

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

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Work requirements

Jobs in Canada