Jobs in Canada

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Added 1 day ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
The person will be responsible for working with business analysts, architects, technical leads, and end users to understand requirements, design SharePoint-based solutions, implement…
Added 1 day ago
A
Property Manager
Armco
Montreal, QC
- Full-time
Founded in 1982 by members of the Armoyan family, Armco Capital Inc. has grown from a small family business into a diversified and dynamic group of companies with locations in Canada and…
Added 1 day ago
A
Superintendent / Concierge - resident or non-resident
Armco
Mascouche, QC
- Full-time
Founded in 1982 by members of the Armoyan family, Armco Capital Inc. has grown from a small family business into a diversified and dynamic group of companies with locations in Canada and…
Added 1 day ago
CC
Senior Program Lead, Provincial Systems, Cancer Care Alberta
Canadian College of Health Leaders - Northwestern Ontario Chapter
AB · Alberta, Canada
- Full-time
…Alberta (CCA) is seeking a Senior Program Lead (SPL), Provincial Systems, Programs and Performance (PSPP) to join our Executive Leadership Team. Reporting to the Managing Director, Cancer…
Added 1 day ago
CR
Lead Policy Specialist - Indigenous
Canadian Red Cross
Canada
- Full-time
…and advancing knowledge derived through Indigenous knowledge systems including balancing Western and Indigenous world…
Added 1 day ago
A
Senior DevSecOps Engineer
Ashby
Canada
- Full-time
You’ll join our Security team, a single team with multiple specializations overseeing security across the business. I report to Abhik, our Co-Founder and VP of Engineering. We’re bubbling…
Added 1 day ago
A
Senior Security Platform Engineer - Secure Delivery
Ashby
Canada
- Full-time
You’ll join our Security team, a single team with multiple specializations overseeing security across the business. I report to Abhik, our Co-Founder and VP of Engineering. We’re bubbling…
Added 1 day ago
EL
Maintenance and Automation Technician
Electromega Ltée/Ltd
Candiac, QC
- Full-time
We are looking for a passionate, independent, and customer-service-oriented Automated Systems Technician to join our team.
Added 1 day ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…creating and updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 1 day ago
AE
Building Mechanical Technologist
Associated Engineering
Calgary, AB
- Full-time
We will challenge you with unique designs, the opportunity to engage with multi discipline teams, and finding new ways to help ensure our processes adapt to our evolving business.
Added 1 day ago
HS
Service Manager
Headfield Solutions Pvt Ltd.
Kamloops, BC
- Full-time
5–7 years of progressive experience in service management and business operations.
Added 1 day ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
…Analytics team aggregates data from across Capital Markets systems into outcome-driven visualizations and reporting that drive insights, enable day-to-day evidence-based decision making,…
Added 1 day ago
AE
Stormwater Engineer
Associated Engineering
Calgary, AB
- Full-time
…government administrators for the benefit of clients, projects and business…
Added 1 day ago
A
Agent au Service à la Clientèle Bilingue (Quart de Nuit)/ Bilingual Customer Service Agent (Overnight Shift)
Armstrongs
Montreal, QC · Becklar Montreal
- $19 CAD / hour
- Part-time
Salaire de départ : 19$/h (quart de nuit)
Added 1 day ago
A
Agent au Service à la Clientèle Bilingue/ Bilingual Customer Service Agent
Armstrongs
Montreal, QC · Becklar Montreal
- $18 CAD / hour
- Part-time
Salaire de départ : 18$/h (quart de jour), · Starting pay:$18/hour (day shift),
Added 1 day ago
SC
Catering/Food Services Floater
Sodexo Canada Ltd
North Bay, ON
- Full-time
Provide operational support at assigned food service locations based on staffing and business requirements.
Added 1 day ago
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Fashion Associate (Part time) - Westshore
Reitmans (Canada) Ltée/Ltd
Victoria, BC
- Part-time
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Added 1 day ago
E
Digital Marketing & Communications Coordinator
EECOL
Calgary, AB
- Full-time
Hybrid – 2-3 days in office (Sundance SE business park)
Added 1 day ago
A
Director, Front Office
AccorHotel
Vancouver, BC
- From $87,550 CAD / year
- Full-time
This is an opportunity for a hands-on leader who combines a passion for luxury hospitality with strong business acumen, a collaborative spirit, and a genuine commitment to making every…
Added 1 day ago
Vice President, Information Technology and Chief Information Officer
BC Transit
Victoria, BC
Minimum number of in-office/on-site days: 3 days per week
Added 1 day ago
Category Specialist, Contingent Workforce
Trans Mountain
Calgary, AB
…governance. Working across Supply Chain Management and key business functions, you will translate workforce requirements into executable category and contracting strategies, lead EOI, RFI,…
Added 1 day ago
Contingent Workforce Coordinator (Contract)
Trans Mountain
Calgary, AB
Working closely with business leaders, staffing agencies, Supply Chain Management, Human Resources and other internal stakeholders, you will help ensure contingent workforce activities are…
Added 1 day ago
Contracts & Contingent WF Analyst (Contract)
Trans Mountain
Calgary, AB
Monitor Workforce Reporting and Data Analytics Prepare and maintain workforce reports, dashboards, and metrics using Excel, SharePoint, Power BI, and other business systems.
Added 1 day ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior…
Added 1 day ago
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
Improve developer productivity through AI-assisted coding, analysis, documentation, troubleshooting and knowledge discovery.

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

Seniority

Senior

Licences and certifications

CCNA
CCNP

Tools

Wireshark
tcpdump
Postman
AWS
Azure
Linux
Python
Bash
VMware
Hyper-V

Languages

English

Fields of study

Computer Science
Information Technology

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Work requirements

Jobs in Canada