Jobs in Canada

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Added 1 hour ago
FB
Journeyman Powerline Technician
Forbes Bros. Group of Companies
Surrey, BC
- Full-time
…powerlines. You will build new lines, troubleshoot electrical systems, and complete installations and repairs while maintaining safe work practices and meeting project quality…
Added 1 hour ago
AE
Water Treatment Operations Technician
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Water Treatment Operations Technician to join our team in our Calgary office. This…
Added 1 hour ago
FA
Commodity Manager – CFM56 Engine Components
FTAI Aviation
Montreal, QC
- Full-time
…This highly visible role partners closely with Operations, Engineering, Procurement, and key global suppliers to ensure material availability, cost competitiveness, and supply chain…
Added 1 hour ago
AE
Building Mechanical Technologist
Associated Engineering
Calgary, AB
- Full-time
Work with architects, engineers, and other design technologists to produce engineering drawings of building mechanical systems (HVAC, plumbing, etc.).
Added 1 hour ago
T
Lab Technician, AI Systems
Tenstorrent
Toronto, ON
- Full-time
The AI Systems Engineering team is looking for an experienced Lab Technician to support our development activities in our Toronto lab. You will work alongside experienced engineers and…
Added 1 hour ago
B
Automation Specialist Intern
BoldMAC
Calgary, AB
- Full-time
An Automation specialist intern supports the design, programming, and implementation of Industrial automation systems to improve process efficiency, reliability, and Safety.
Added 1 hour ago
AE
Stormwater Engineer
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Stormwater Engineer to join our team in our Calgary office. In this role you will…
Added 1 hour ago
AE
Airfield Electrical Engineer
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Airfield Electrical Engineer to join our team in our Calgary office. In this role…
Added 1 hour ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality…
Added 1 hour ago
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
Post-secondary education in Computer Science, Engineering, Data Science, Information Systems or a related discipline.
Added 1 hour ago
T
Information Security Specialist - Attack Surface Reduction (Cyber Threat Hunting)
TD
Toronto, ON
- Full-time
…teams such as intelligence, SOC analysts, IR team, and security…
Added 1 hour ago
Associate Product Manager
Fleetworthy
Edmonton, AB
…working in an agile environment, collaborating closely with Engineering and Product, managing multiple workstreams, and bringing structure to ambiguous or fast-moving situations. You do not…
Added 1 hour ago
CE
Senior Cyber Security AI Advisor
Cenovus Energy
Calgary, AB
- Full-time
Work closely with AI developers, software engineering teams, cloud engineering, enterprise architecture, data teams, and business stakeholders to embed security into pro-code development,…
Added 1 hour ago
M
Full Stack Data Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Manulife / John Hancock is seeking a highly skilled Full-Stack Data Engineer, Modernization & Migration to join our Insurance Licensing & Compensation Engineering team.
Added 2 hours ago
WT
Senior Software Developer, Complex Accounts
Wealthsimple Technologies
Remote, Canada
- $151,200 to $189,000 CAD / year
- Full-time
- Remote
…feel simple for the people using them. We’re part of Data & Engineering, where quality, security, and scalability are the standard, not…
Added 2 hours ago
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Research Scientist
Qnity
Kingston, ON
- Other
…development program, including scale-up, focused on thermal materials engineering, heat transfer, and mechanical design for advanced electronics and semiconductor applications. This work…
Added 2 hours ago
A
Senior Principal Engineer
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 2 hours ago
S
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
- Full-time
Post-secondary education in Computer Science, Engineering, Data Science, Information Systems or a related discipline.
Added 2 hours ago
S
Implementation Consultant Professional Services (AI Companies)
Stripe
Toronto, ON
- Full-time
Ability to work effectively with engineering teams and explain technical concepts to business and executive stakeholders.
Added 2 hours ago
NM
Senior Estimator
NS Modular
AB · Edmonton, AB
- Full-time
…Estimator works closely with operations, project management, engineering, and procurement teams to develop comprehensive and risk-informed project…
Added 2 hours ago
R
Hydraulic Engineer III
Raise
AB · Greater Edmonton Metropolitan Area
- Full-time
The Hydraulics Engineer III provides specialized hydraulic engineering expertise for pipeline and facility design projects. This role supports the successful delivery of projects by…
Added 2 hours ago
AI
Senior AWS Data Engineer
Apptoza Inc.
Toronto, ON
- Contract
…strong individual contributor with deep expertise in AWS data engineering, ETL development, and real-time data streaming…
Added 2 hours ago
S
Director, Digital Experience Platforms
Sobeys
Mississauga, ON
- Full-time
The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience…
Added 2 hours ago
C3
Systems Engineer
Company 3
Vancouver, BC
- $34 to $43.27 CAD / hour
- Full-time
Working as part of our facility’s engineering group, the systems engineer will help deploy leading-edge computing infrastructure, perform systems management and maintenance duties, as well…
Added 2 hours ago
NT
Senior AI/ML Software Engineer – Localization
NEARSOURCE TECHNOLOGIES
Vancouver, BC
- Full-time
…Localization to architect and scale intelligent localization systems using advanced AI, Natural Language Processing (NLP), and machine translation…

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

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Work requirements

Jobs in Canada