Jobs in Canada

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Added 2 hours ago
PC
Deals, Corporate Finance, Senior Associate
PwC Canada
AB · Edmonton, AB
- Full-time
As a Senior Associate, Deals – Corporate Finance, you’ll work as part of a team of problem solvers, helping to solve business issues and deliver high quality client service.…
Added 2 hours ago
AC
Commercial Lines Underwriter P&C – Middle Market
Aviva Canada
Markham, ON
- Full-time
We are seeking an experienced and results-driven Intermediate/Senior Commercial Lines Underwriter to join our Commercial Insurance team. In this role, you will be responsible for…
Added 2 hours ago
TH
Talent Sourcer & Recruiter - 180 Delivery
Talent Harbour
Vancouver, BC
- $60,000 to $95,000 CAD / year
- Full-time
…structured interviews, and deliver tight shortlists to our senior recruiters. This is not a business development or account management…
Added 2 hours ago
SH
Marketing Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
The candidate must live in Vancouver; you’ll work a hybrid schedule out of our Support Center, located on West Broadway
Added 2 hours ago
L
Senior Product Manager based in Canada/USA (Full-time)
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 2 hours ago
L
Senior Product Manager based in Canada/USA (Full-time) - Remote
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 2 hours ago
TI
Human Resources Manager
The Influence Agency
Toronto, ON
- Full-time
We’re looking for someone who is located in or around the GTA with the ability to travel to our West End location three days per week
Added 2 hours ago
CH
Sales Manager, Surgical & Specialty, Ontario
Cardinal Health Canada
ON · Ontario, Canada
- Full-time
Work directly with senior healthcare leaders to develop and implement territory plans in line with product and service marketing priorities, including key stakeholder mapping.
Added 2 hours ago
M
Marketing Manager
Moxies
BC · West Vancouver, BC
- Full-time
The candidate must live in Vancouver; you’ll work a hybrid schedule out of our Support Center, located on West Broadway
Added 2 hours ago
A
Senior DevSecOps Engineer
Ashby
Canada
- Full-time
We’re also advertising this opening as Senior Security Platform Engineer - Secure Delivery. Both titles describe the same position; please apply once using the title that best reflects your…
Added 2 hours ago
A
Senior Security Platform Engineer - Secure Delivery
Ashby
Canada
- Full-time
We’re also advertising this opening as Senior DevSecOps Engineer. Both titles describe the same position; please apply once using the title that best reflects your experience.
Added 2 hours ago
FI
Senior Technical Editor
Fleetway Inc.
Dartmouth, NS
- Full-time
Reporting to the Supervisor, Technical Editing, the Senior Technical Editor supports the development of accurate, specification-compliant technical publications across multiple projects…
Added 2 hours ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Lead the development of executive-level content and strategic narratives for Top-to-Top (T2T) customer meetings, supporting senior leadership and strategic account engagement.
Added 2 hours ago
C(
Director, Operations
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As a key partner to the executive team and senior leaders, you’ll help strengthen how Clarity operates. You’ll improve processes and coordination, and build tools and practices that help…
Added 2 hours ago
ML
Grower Services Field Technician
Maple Lodge Farms
Brampton, ON
- $61,573 to $70,000 CAD / year
- Full-time
5. Communicate with all Grower Services team members and senior broiler planning specialist regarding the status of accounts and the technical performance of producers.
Added 2 hours ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
…Client Tax Governance, and Client Operations, the Director is a senior leader who will build and lead the onboarding analytics and reporting agenda for Capital Markets, bringing a proven…
Added 2 hours ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic…
Added 2 hours ago
CE
Senior Cyber Security AI Advisor
Cenovus Energy
Calgary, AB
- Full-time
Added 2 hours ago
J
Finance Director, Canada
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
…assumptions constructively, and serve as a trusted sounding board to senior business leaders across the region. You'll drive financial planning and reporting while shaping the corporate…
Added 2 hours ago
IF
In-House Legal Counsel I
Intact FC
London, ON · Toronto, ON · Ottawa, ON · Mississauga, ON
- Full-time
Provide support to Intermediate and Senior Legal Counsel by second chairing, providing research, and other appropriate file related tasks.
Added 3 hours ago
Account Executive (U.S. Skilled Market)
AlayaCare
Toronto, ON
At AlayaCare, our hybrid model includes two designated in-office collaboration days per week, Mondays and Wednesdays
Added 3 hours ago
WT
Senior Software Developer, Complex Accounts
Wealthsimple Technologies
Remote, Canada
- $151,200 to $189,000 CAD / year
- Full-time
- Remote
Added 3 hours ago
J
Senior Risk Modelling & Analytics Manager (Fintech)
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for a Senior Risk Modelling & Analytics Manager to be part of our Analytics department.
Added 3 hours ago
A
Senior Principal Engineer
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 3 hours ago
SM
Senior Director, Clinical Trials Performance & Head of Operations, SPHERE CRO
St. Michael's Hospital
Toronto, ON
- Full-time
…Research, and overseeing a team of approximately 50 people, the Senior Director will lead the execution of Unity’s clinical trials strategy, including the build of the Central Clinical…

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

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Work requirements

Jobs in Canada