Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 12 mins ago
MB
Manufacturing Engineering Manager, Biopolymers
Materia Bioworks
Sarnia, ON
- Full-time
Team Leadership: Lead, mentor, and develop the team responsible for customer product initiatives, setting priorities, assigning work, and building technical capability across scientists,…
Added 12 mins ago
AF
Branch Manager, Westlock
ATB Financial
Westlock, AB
- Full-time
You’ll be a mentor who supports both the personal development and operational competency of the team.
Added 12 mins ago
AR
Branch Manager
ARS Responds Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
Lead, mentor, and motivate a team of project managers, project coordinators, restoration technicians and administrative staff.
Added 12 mins ago
E
Contrôleur.euse Corporatif - Corporate Controller
Excelpro
Montreal, QC
- Full-time
Mentor, support, and develop the controllers;
Added 12 mins ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
Mentor and develop analytics talent, fostering a culture of curiosity, accountability, and continuous improvement.
Added 12 mins ago
C&
Senior Immigration Case Manager | Client Experience + Transformation
Caron & Partners LLP
Calgary, AB
- Full-time
Support cross-border matters, working across jurisdictions, external counsel, service providers and stakeholders
Added 13 mins ago
A
Director, Front Office
AccorHotel
Vancouver, BC
- Full-time
Inspire, mentor, and develop colleagues through ongoing feedback, recognition, performance management, and career development opportunities.
Added 13 mins ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and…
Added 27 mins ago
DC
Manager - Canadian Tax
DMCL Chartered Professional Accountants
Vancouver, BC
- Full-time
Coach, develop, and mentor junior team members by reviewing their work, providing constructive feedback, and supporting their technical development and career progression.
Added 41 mins ago
WI
Project Financial Advisor (Project Accountant)
WSP in Canada
Moncton, NB
- Full-time
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Added 41 mins ago
N(
Academic Liaison, Energy & Natural Resources
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Leadership & Coaching: Proven ability to lead, mentor, and support team members in a fast-paced, service-oriented environment.
Added 41 mins ago
R
Hydraulic Engineer III
Raise
AB · Greater Edmonton Metropolitan Area
- Full-time
Mentor and provide technical leadership to junior hydraulic engineers and project team members.
Added 41 mins ago
KA
Childcare Assistant Director- Cy Becker
Kepler Academy Early Learning & Child Care
AB · Edmonton, AB
- Full-time
Coach, mentor, and develop staff, including new employee onboarding and providing career development planning and opportunities
Added 41 mins ago
WI
Project Financial Advisor (Project Accountant)
WSP in Canada
Brossard, QC
- Full-time
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Added 41 mins ago
LC
Category Director, eCommerce
Loblaw Companies Limited
Toronto, ON
- Full-time
Lead and mentor a direct report, fostering a high-performing team environment that encourages growth and delivers exceptional results.
Added 41 mins ago
SC
Civil/Water Resources Engineer (Mine Water Management)
SRK Consulting
Sudbury, ON
- Full-time
Must be based in Sudbury, Ontario
Added 41 mins ago
AE
Corporate Director, Mineral Resources
Agnico Eagle Mines Limited
Toronto, ON
- Full-time
Advise and mentor geology, exploration, mine planning, and technical services teams on:
Added 41 mins ago
L
Staff Software Engineer - Digital Engineering
lululemon
Vancouver, BC
- Full-time
Mentor engineers at all levels and actively develop emerging technical leaders through technical guidance, design reviews, and knowledge sharing.
Added 41 mins ago
FH
Registered Nurse, Rehabilitation - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Added 41 mins ago
L
Manager, Pattern Engineer - Men's
lululemon
Vancouver, BC
- Full-time
Mentor and develop team members, fostering a culture of creativity, collaboration and continuous learning
Added 41 mins ago
WI
Project Financial Advisor (Project Accountant)
WSP in Canada
Toronto, ON
- Full-time
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Added 41 mins ago
WI
Hydraulic Modeling, Water Resources Engineer
WSP in Canada
Markham, ON
- Full-time
Mentor engineers, modelers, and technical specialists through coaching, knowledge sharing, professional development, and technical review activities.
Added 41 mins ago
R
Senior Field Technician
RWDI
Calgary, AB
- $100,000 to $120,000 CAD / year
- Full-time
Must have a valid driver's license
Added 41 mins ago
TL
U.S. Tax Manager
Teksky LLC
Richmond Hill, ON
- $130,000 to $170,000 CAD / year
- Full-time
Lead, mentor, and develop associates and senior associates.
Added 41 mins ago
SL
B2B Sales Director – Canada / United States (Future Expansion)
Soluflex Laurentides - Pearson RH
Montreal, QC
- Full-time
Supervise, train, mentor, and support the sales team, initially consisting of one employee.

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

Report this job

Work requirements

Jobs in Canada