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Patient Experience Manager
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Patient Experience Manager Job in Toronto, ON
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Seneca Polytechnic

Manager, Academic Programs, Simulation and Skills

Toronto, ON, Canada
North York, ON, Canada

Pay Range Admin Pay Grade C $110,636 - $149,357 (Hiring Range $110,636 - $129,996) · Full-time

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Job details

Pay: Pay Range Admin Pay Grade C $110,636 - $149,357 (Hiring Range $110,636 - $129,996)
Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 26, 2026

Original job description

Join the Renewed Seneca, The Next Seneca.

At Seneca Polytechnic, we offer a flexible working environment that supports innovative thinking and encourages exploring new ideas and approaches. As we adapt to an ever-changing landscape, we continue to promote opportunities for career growth and development. We focus on health and well-being in all ways to provide great employee experience.

Are You Ready to Make an Impact with Our School of Nursing Team?

We are seeking a Manager, Academic Programs, Simulation and Skills to join our School of Nursing team to provide day-to day coordination and management of the simulation and skills labs for the efficient implementation, operation, and continuous improvement of the School of Nursing Programs which includes oversight of support staff (simulationists) and student lab assistants. Reporting directly to the Academic Chair, School of Nursing, you will be responsible to lead the creation of operational plans and short/long term strategies congruent with the School of Nursing’s strategy to sustain and enhance the growth and expansion of the simulation and skills program, including Living Classrooms.

Here's What’s on Your Horizon

Leadership and Administrative Management 

Manage people and lead the recruitment, orientation and training process 
Leverage educational technology tools and platforms to optimize program delivery, student engagement and communication 
Initiate and sustain ongoing, long-term strategic planning processes collaboratively with Faculty and Staff that includes New Program Development, Curriculum Review, International partnerships, and program accreditation

Simulation And Skills Lab Management

Lead the planning, implementation and ongoing coordination of academic programs, specifically simulation and skills
Provide day to day supervision to staff to ensure all necessary activities related to academic program delivery are complete in an efficient and timely manner 
Collaborate closely with faculty, department heads and stakeholders to ensure program content, curriculum and schedules align with educational goals and standards and ensures individuals are compliant with established Seneca policies and procedures

Student Support 

Provide comprehensive information about program requirements, course offerings, and academic policies 
Act as a resource for students in the facilitation of issues and advise students with their needs including appropriate counselling services as required

Resource Management 

Manage resources and staffing to ensure effective program operations and growth 
Plan, coordinate and manage the development of budget submissions and mid-year review reports
Coordinate and track special accounts and instructional capital expenditures

Cross-Functional Collaboration 

Collaborate with stakeholders and other departments to ensure a cohesive and enriching academic experience for students 
Represent Seneca in community groups, businesses, professional associations and international institutions by participating in and/or facilitating meetings and events as well as establishing and maintaining relationships with external groups

Join Our Team

Do you hold a master’s degree in nursing, Health Management, or an Education related discipline, have at least 3-5 years of progressive leadership or clinical education experience with a strong background in health care simulation-based education? We seek individuals with a proven track record of experience with post-secondary simulation and have exceptional leadership skills who promote and encourage equity, diversity, and inclusion in all decision-making. Additionally, possessing extraordinary customer service skills, detail orientation, adept diplomatic relationship management, and collaborative abilities, and excellent communication skills are crucial for success in this role. If you're ready to make a significant and lasting impact, we invite you to join us!

Note

Current registration as a Registered Nurse (RN) with the College of Nurses of Ontario (CNO)in good standing
Must be able to support multiple Seneca campus locations (Newnham and King), including future expansion of Living Classrooms

As part of our commitment to dismantling barriers to success, Seneca may consider applicants with an equivalent combination of education and experience.

Job Details

External Posting Date October 26, 2026

External Closing Date November 8, 2026

Job Type Permanent, Full-Time

Hours 37.5 hours/week

Work Type Hybrid

Shift Monday to Friday (9 00 AM - 5 00 PM)

Ideal Start Date As soon as possible

End Date

Number of Openings 1

Posting Intent Immediate Need

Pay Range Admin Pay Grade C $110,636 - $149,357 (Hiring Range $110,636 - $129,996)

Job Category Administrative

Pre‑Employment Verification Process Administrative and Support Positions For Administrative and Support roles, Seneca conducts standard pre‑employment verification after a conditional offer of employment is made. Faculty & Teaching Positions For professor positions, we require copies of official transcripts directly from the issuing institution or credential evaluation from World Education Services (WES) or International Credential Assessment Service (ICAS). However, we recommend that candidates gather any supporting documentation (e.g., unofficial transcripts, scan of credentials) in advance to support their applications in the event that they are successful in the hiring process. The compensation step will be determined based on receiving and verifying relevant formal education through official transcripts and relevant work experience, in accordance with the salary placement calculation process.

Seneca Polytechnic at a Glance

Seneca is Canada’s leading, and Ontario's first, polytechnic with more than 40,000 full-time students and 18,500 part-time students. Since opening our doors for the first time more than 55 years ago, we remain dedicated to getting our students career and world-ready.

None of this happens without the exceptional employees of Seneca – the faculty, support staff and administrators – who show their commitment to our students and their success every day. The student experience. The employee experience. The community experience. The Seneca experience is a differentiator.

Our Commitment

We are proud to be building the equitable Seneca, and welcome applications from candidates who can contribute to the diversity of lived experiences, perspectives, and approaches. Joining Seneca means being part of an inclusive community working hard to dismantle barriers to access, student success, and employee potential. Learn more about how we are building an equitable Seneca

Accessibility

Seneca is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Upon request, accommodation will be provided in all parts of the application and hiring process. If you require accommodation, please contact jobs@senecapolytechnic.ca.

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More about this job

Responsibilities

Lead the planning, coordination, and continuous improvement of nursing simulation and skills programs, including oversight of simulation staff, student lab assistants, and lab operations. Manage strategic planning, budgets and resources, student support, and collaboration with faculty, internal departments, and external partners.

Requirements

A master’s degree in nursing, health management, or an education-related discipline and 3–5 years of progressive leadership or clinical education experience are sought, along with a strong background in healthcare simulation-based education and post-secondary simulation experience. Current good-standing registration as a Registered Nurse with the College of Nurses of Ontario is required, as are strong leadership, communication, customer service, and relationship-management skills.

Skills

Leadership
Academic Program Management
Simulation-Based Education
Clinical Education
Simulation and Skills Lab Management
Strategic Planning
Curriculum Review
Program Development
Staff Recruitment and Training
Educational Technology
Budget Management
Resource Management
Student Support
Stakeholder Collaboration
Relationship Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

School of Nursing
Academic Programs
Simulation-Based Education
Skills Labs
Living Classrooms
Post-Secondary Education
Program Delivery
Academic Program Operations
Strategic Planning
New Program Development
Curriculum Review
Program Accreditation
International Partnerships
Educational Technology
Student Engagement
Staff Recruitment
Staff Orientation
Staff Training
Budget Submissions
Mid-Year Review Reports
Instructional Capital Expenditures
Student Support
Registered Nurse
College of Nurses of Ontario
Equity, Diversity, and Inclusion
Seneca Polytechnic

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