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Added 16 mins ago
The Hospital Elder Life Program (HELP) Coordinator
Brant Community Healthcare System
Brantford, ON
Full-time
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Added 16 mins ago
Compounder
Septodont
Cambridge, ON
Full-time
…cartridges and combination product manufacturing. Backed by a team of more than 675 dedicated professionals and modern facilities, we deliver high-quality, customer-focused solutions to…
Added 16 mins ago
Warehouse Assembler (Fulltime)
Loblaw Companies Limited
Ajax, ON
Full-time
…hire, and the culture we create. If you are ready to join our team – we are hiring now at Distribution Centers across…
Added 18 mins ago
Senior Communications Officer - Foundation
CAMH
Toronto, ON
…and/or changing needs of the Foundation. We care about our team and community and are aligned with CAMH’s health and safety…
Added 33 mins ago
Journeyperson or Apprentice Powerline Technician
Enwin Utilities
Windsor, ON
$35.64 to $50.92 CAD / hour
Full-time
Reporting to the Supervisor Hydro Distribution, the successful applicant will be responsible for responding to a variety of emergency calls, performing, or assisting with inspection and…
Added 33 mins ago
Retail Sales Supervisor
Staples Canada
Kirkland, QC
Full-time
As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will…
Added 33 mins ago
Retail Print & Services Supervisor
Staples Inc.
Kirkland, QC
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 33 mins ago
Retail Operations Supervisor
Staples Inc.
Kirkland, QC
Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
Added 46 mins ago
Electrician, Underground
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
…And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local…
Added 46 mins ago
Scoop Operator
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
…And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local…
Added 47 mins ago
Nutrition Services Worker
County of Wellington
Fergus, ON
Communicates individual resident likes/dislikes, special needs, and special requests to the home area team, Nutrition Services Manager or Supervisor, Registered Dietitian, or Cooks…
Added 47 mins ago
Nutrition Services Worker - 18 Month
County of Wellington
Fergus, ON
Communicates individual resident likes/dislikes, special needs, and special requests to the home area team, Nutrition Services Manager or Supervisor, Registered Dietitian, or Cooks…
Added 1 hour ago
Senior Business Specialist IT
Niagara Region
Thorold, ON
$105,330 to $123,910 CAD / year
Contract
Reviews and evaluates the results of program and systems testing with team members and clients.
Added 1 hour ago
Supervisor, Maintenance Processing
Elk Valley Resources
Elkford, BC
$123,000 to $145,000 CAD / year
Are you looking for a new career opportunity? Join our team.
Added 1 hour ago
Refrigeration Mechanic
Niagara Health
Niagara Falls, ON
Full-time
Reporting to the Facilities Site Supervisor, the incumbent works as part of the Engineering Services team to operate and maintain hospital refrigeration units and building HVAC systems for…
Added 1 hour ago
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
North Bay, ON
Part-time
Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.
Added 2 hours ago
Production Supervisor
Wonderbrands
Mount Pearl, NL
Other
Reporting to the Production Manager, the Production Supervisor provides hands-on leadership over a production shift within the plant to ensure that production directives are met safely and…
Added 2 hours ago
Restaurant Supervisor Full Time
Compass Canada
Sarnia, ON
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The Catering Supervisor is responsible for managing staff and following timelines for event setups and service.
Added 2 hours ago
Supervisor, Maintenance Processing
Elk Valley Resources
Elkford, BC
$123,000 to $145,000 CAD / year
Full-time
Are you looking for a new career opportunity? Join our team.
Added 2 hours ago
Night Audit Supervisor
Markham Suites Hotel Limited
Markham, ON
$50,000 to $55,000 CAD / year
The Night Audit Supervisor will supervise and assist with the Night Audit & Front Desk operations. This includes: ensure the maintenance of financial controls and compliance with the hotel…
Added 2 hours ago
Development Officer
University of Victoria
Victoria, BC
Full-time
Meet activity metrics outlined annually with supervisor including face to face meetings, qualifications, major gift solicitations, major gifts closed, stewardship actions and collaborative…
Added 2 hours ago
Welder/Fabricator
Drive Products
Morden, MB
Full-time
We are Growing and seeking Top Talent to join our Team!
Added 4 hours ago
Integrated Revenue Analyst & Supervisor, Patient Accounting
Windsor Regional Hospital
Windsor, ON
Full-time
The Revenue Analyst and Supervisor, Patient Accounting provides operational and technical leadership for revenue cycle activities across Windsor Regional Hospital and Erie Shores…
Added 4 hours ago
Accounts Payable Supervisor
BrightPath Early Learning & Child Care
Toronto, ON
Full-time
Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member of the Busy Bees global childcare community, we offer…
Added 4 hours ago
2600002517 - Personal Support Worker
Lakeridge Health
Ajax, ON
Full-time
…vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start,…

Senior Helpers

Admin & Scheduler

Surrey, BC, Canada

Pay: $18 to $25 CAD / hour
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Surrey is the company for you.

Our Admin & Schedule Coordinator will be a vital team member in the daily operations of our company. Our Admin & Schedule Coordinator will ensure that our clients receive the care they need from our caregiving team. individuals who enjoys organizing schedules for best coverage, recordkeeping, problem-solving, and customer service will love this job are encouraged to apply!

Why Work for Senior Helpers?

Great Place to Work® Certified - 91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
Autonomy - We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging
Task Variety - We provide an engaging workday that uses your various skill sets to avoid monotony

General Duties and Responsibilities but not limited to:

Manages workload based on goals, initiative, and prioritization.
Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.
Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
Track and record in company software for all scheduling changes.
Accept on-call duty averaging two weeks per month and as directed by supervisor.
Communicate and provide input to the internal staff on hiring needs on a regular basis.
May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
Audits timecards on a regular basis to ensure hours match scheduled hours.
Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
Act as point of contact with client family regarding schedules.
Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

What We’re Looking For Our Scheduler to Have:

High School Diploma or equivalent (GED) is required, Associate’s degree preferred
Previous experience in customer service preferred
Minimum of one year in a staffing/scheduling/logistics position preferred
Knowledge of general home care/healthcare staffing preferred
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
Excellent problem-solving and creative-solution abilities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news

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More about this job

Responsibilities

Coordinate caregiver assignments and schedules to meet client care plans, maintain complete schedules in advance, and respond to call-outs, emergencies, and coverage conflicts. Communicate schedule changes with clients and families, track updates in company software, audit timecards, and support caregiver records and staffing needs.

Requirements

A high school diploma or GED is required, and an associate degree is preferred; customer service experience and at least one year in staffing, scheduling, or logistics are preferred. Candidates should have strong organizational, communication, decision-making, multitasking, and problem-solving abilities, with healthcare or home-care staffing knowledge preferred.

Skills

Scheduling
Organization
Recordkeeping
Problem-Solving
Customer Service
Communication
Decision-Making
Multitasking
Timecard Auditing
Caregiver Coordination
Client Relations
Conflict Resolution
Staffing
Prioritization
Adaptability
Telephone Communication

Benefits

Professional Growth
Positive Work Environment
Team Support
Autonomy
Variety Of Tasks

Visa sponsorship

Not detected in the job text

Keywords

Home Care
Healthcare Staffing
Caregiver Scheduling
Care Plans
Client Assessments
Schedule Coordination
Shift Coverage
Call-Outs
Emergency Scheduling
Backfill Coordination
Gross Profit Margin
Timecard Auditing
Recordkeeping
Company Software
Caregiver Files
Licensing
Insurance Documentation
Hiring Needs
Client-Family Communication
Customer Service
Complaint Resolution
Incident Management
Injury Reporting
On-Call Duty
Staffing
Logistics

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