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Added 1 min ago
Service Coordinator
Laura Canada
Winnipeg, MB
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look…
Added 1 min ago
Individual and Family Therapist
Strides Toronto
Toronto, ON
$72,340 to $83,881 CAD / year
Full-time
Act as service coordinator to ensure relevant stakeholders are engaged in the treatment process as needed. Lead collaborative efforts with community partners for the purpose of creating and…
Added 1 min ago
Client Services Coordinator - Automotive
EBlock Inc.
Canada
$47,000 to $55,000 CAD / year
Full-time
The Client Services Coordinator is a positive, detail-oriented, and empathetic professional responsible for managing and coordinating the vehicle redemption process. This role serves as the…
Added 15 mins ago
Warehouse Coordinator
BELFOR CANADA INC.
Hamilton, ON
$25 to $28 CAD / hour
Full-time
The Warehouse Coordinator is critical in ensuring seamless operations across warehouse management, inventory control, and project logistics. This position is responsible for the maintenance…
Added 29 mins ago
Coordinateur Outillage / Tooling Coordinator
Airbus Aircraft
Montreal, QC
Full-time
…l'environnement pour qu'elle devienne un produit unique ou une expérience client exceptionnelle. Vos idées sont notre…
Added 30 mins ago
Office Coordinator
Corrpro Canada Inc
Edmonton, AB
Full-time
…data-driven corrosion management solutions. We are seeking an Office Coordinator who will provide customer service, reception, and administrative support. This role manages customer…
Added 30 mins ago
Bilingual Care Coordination Worker, Mental Health
Youth Services Bureau of Ottawa
Ottawa, ON
Reporting to the Coordinator, Mental Health, the Bilingual Care Coordination Worker, Coordinated Access is responsible for facilitating client access to services, monitoring program…
Added 44 mins ago
Chargé(e) de projets - Formation accélérée / Trainee Project Coordinator-EN
Guillevin
Drummondville, QC
Full-time
Chargé(e) de projets - Formation accélérée / Trainee Project Coordinator
Added 1 hour ago
Language Assets Coordinator (6-Month Contract)
Blue Ant Media Inc.
Toronto, ON
…Homeful, and Love Pets, as well as the subscription streaming service MagellanTV. Its studio business produces and distributes a wide range of premium content across key genres for…
Added 1 hour ago
Lead Desktop Support
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
Handle all client service requests with professionalism, positivity, and respect, ensuring a high standard of customer satisfaction.
Added 2 hours ago
Service Coordinator - ACT - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
consultation and assessment for service strategy planning for client and families.
Added 2 hours ago
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Sechelt, BC
$49.2 to $63.47 CAD / hour
Part-time
Come work as a Coordinator, Patient Care (Acute & Ambulatory Care) with Vancouver Coastal Health (VCH)! Relocation Reimbursment and Temporary Staff Housing may also be available. Apply…
Added 2 hours ago
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Sechelt, BC
$49.2 to $63.47 CAD / hour
Temporary
Come work as a Coordinator, Patient Care (Acute & Ambulatory Care) with Vancouver Coastal Health (VCH)! Staff Housing may also be available. Apply today to speak to a Talent Acquisition…
Added 2 hours ago
Operations Coordinator - Remote Camp
Dexterra
Edmonton, AB
Up to $25.75 CAD / hour
Full-time
Strong client service focus with excellent interpersonal and communication skills.
Added 3 hours ago
Attendant, Part Time, Attendant Care Outreach Program
Providence Care
Kingston, ON
Part-time
The Attendant provides personal care and assistance to clients as required by the service plan and in a manner consistent with the Mission, Vision and Values of Providence Care Centre.…
Added 4 hours ago
Project Coordinator
Procom
Vancouver, BC
$60 to $80 CAD / hour
Contract
On behalf of our client, Procom is seeking a Project Coordinator for a contract role in Vancouver BC.
Added 5 hours ago
Executive Assistant / Office Coordinator
VS Group
North Bay, ON
Full-time
This is a diverse and important role that combines executive support, office coordination, administration, research, client service, and project support.
Added 5 hours ago
Home Care Attendant
Prairie Mountain Health
Ste. Rose du Lac, MB
Full-time
Organizes work according to client’s needs and the assigned service request.
Added 5 hours ago
Home Care Attendant
Prairie Mountain Health
Brandon, MB
Full-time
Organizes work according to client’s needs and the assigned service request.
Added 5 hours ago
Home Care Attendant
Prairie Mountain Health
Brandon, MB
Full-time
Organizes work according to client’s needs and the assigned service request.
Added 5 hours ago
Security Professional
Allied Universal
Halifax, NS
Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 6 hours ago
Service Coordinator
Laura Canada
Winnipeg, MB
As a Cashier, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will…
Added 6 hours ago
Project Coordinator I
First Onsite - CA
Dorval, QC
Full-time
Are you an organized multitasker who thrives on keeping projects on track and details in order? As our Project Coordinator (Internally known as Project Coordinator I), you'll be the steady…
Added 6 hours ago
Office Assistant
The Salvation Army in Canada
Bridgewater, NS
Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 6 hours ago
Electrical Design Coordinator Intern - Kiewit Power Engineering (Summer 2027)
Kiewit
Calgary, AB
Internship
As an Electrical Design Coordinator Intern, you will be a part of a growing team that supports all aspects of the construction process by performing innovative design engineering through…

Senior Helpers

Admin & Scheduler

Surrey, BC, Canada

Pay: $18 to $25 CAD / hour
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Applications open in a new tab.

Original job description

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Surrey is the company for you.

Our Admin & Schedule Coordinator will be a vital team member in the daily operations of our company. Our Admin & Schedule Coordinator will ensure that our clients receive the care they need from our caregiving team. individuals who enjoys organizing schedules for best coverage, recordkeeping, problem-solving, and customer service will love this job are encouraged to apply!

Why Work for Senior Helpers?

Great Place to Work® Certified - 91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
Autonomy - We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging
Task Variety - We provide an engaging workday that uses your various skill sets to avoid monotony

General Duties and Responsibilities but not limited to:

Manages workload based on goals, initiative, and prioritization.
Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.
Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
Track and record in company software for all scheduling changes.
Accept on-call duty averaging two weeks per month and as directed by supervisor.
Communicate and provide input to the internal staff on hiring needs on a regular basis.
May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
Audits timecards on a regular basis to ensure hours match scheduled hours.
Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
Act as point of contact with client family regarding schedules.
Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

What We’re Looking For Our Scheduler to Have:

High School Diploma or equivalent (GED) is required, Associate’s degree preferred
Previous experience in customer service preferred
Minimum of one year in a staffing/scheduling/logistics position preferred
Knowledge of general home care/healthcare staffing preferred
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
Excellent problem-solving and creative-solution abilities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news

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More about this job

Responsibilities

Coordinate caregiver assignments and schedules to meet client care plans, maintain complete schedules in advance, and respond to call-outs, emergencies, and coverage conflicts. Communicate schedule changes with clients and families, track updates in company software, audit timecards, and support caregiver records and staffing needs.

Requirements

A high school diploma or GED is required, and an associate degree is preferred; customer service experience and at least one year in staffing, scheduling, or logistics are preferred. Candidates should have strong organizational, communication, decision-making, multitasking, and problem-solving abilities, with healthcare or home-care staffing knowledge preferred.

Skills

Scheduling
Organization
Recordkeeping
Problem-Solving
Customer Service
Communication
Decision-Making
Multitasking
Timecard Auditing
Caregiver Coordination
Client Relations
Conflict Resolution
Staffing
Prioritization
Adaptability
Telephone Communication

Benefits

Professional Growth
Positive Work Environment
Team Support
Autonomy
Variety Of Tasks

Visa sponsorship

Not detected in the job text

Keywords

Home Care
Healthcare Staffing
Caregiver Scheduling
Care Plans
Client Assessments
Schedule Coordination
Shift Coverage
Call-Outs
Emergency Scheduling
Backfill Coordination
Gross Profit Margin
Timecard Auditing
Recordkeeping
Company Software
Caregiver Files
Licensing
Insurance Documentation
Hiring Needs
Client-Family Communication
Customer Service
Complaint Resolution
Incident Management
Injury Reporting
On-Call Duty
Staffing
Logistics

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