Customer Care Representative

Company Description Sentinel is a leading global supplier of military (MilSpec) performance fluids and lubricants, as well as industrial-grade heat transfer fluids and chemical products. The company is recognized for delivering high-quality, innovative solutions that meet demanding technical and regulatory standards. Sentinel serves a worldwide customer base with customized products tailored to specific operational needs. The organization emphasizes strong customer support, reliability, and responsiveness as part of its commitment to being a world-class market leader.

Role Description The Customer Care Representative is a full-time, on-site role based in Cowansville, QC. In this position, the representative responds to customer inquiries by phone and email, provides product information, processes orders, and supports issue resolution in a professional and timely manner. The role includes maintaining accurate records in customer management systems, coordinating with internal teams such as sales, logistics, and technical support, and following up to ensure customer satisfaction. The representative also helps manage returns or complaints, identifies opportunities to improve customer service processes, and ensures that communication reflects Sentinel’s standards of quality and reliability.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and provide consistent assistance.
• Candidates should possess solid Interpersonal Skills and Communication abilities to interact effectively with customers and internal teams.
• Candidates should possess a focus on Customer Satisfaction, with the ability to follow up and ensure positive outcomes for client interactions.
• Experience in a customer-facing role within industrial, manufacturing, or technical products is an asset.
• Ability to use CRM systems and basic office software (e.g., email, spreadsheets, order entry platforms).
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities.
• Proficiency in English; French language skills are highly beneficial for working in Cowansville, QC.
• High school diploma required; post-secondary education in business, administration, or a related field is an advantage.
• Fluency in English and French