Logistics Coordinator - Markham, ON
- Markham, ON, Canada
On-site
The anticipated hourly rate hiring range for this role is $24 to $26 annually/hourly. · Full-time
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Job details
- Pay
- The anticipated hourly rate hiring range for this role is $24 to $26 annually/hourly.
- Job type
- Full-time
- Workplace
- On-site
- Apply by
- Experience
- Minimum 2 years of experience in transportation coordination, dispatch, routing, logistics, distribution, or a similar operational role.
- Working hours
- 40 hours per week
- Posting language
- English
- Posted
Original job description
Position Type: Full-time
Department: Logistics
Work Location: Markham, Ontario
Work Hours: 40 hours per week (Afternoon shifts typically from 1pm-9pm EST, driver shifts can start as early as 6am)
Work Arrangement: On-Site
Travel Required: Yes, up to 25% within GTA
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
Work alongside the Transportation Manager to ensure all scheduled deliveries for the next day are routed optimally inside of TMS system. Review vehicles and ensure that maintenance is up to date. Responsible to oversee/facilitate the reliable transportation medication and medical supplies in a safe and timely manner from the facility to medical clinics and to clients across Ontario and providing “white glove” service at each delivery location.
A Day in the Life (What you will do here):
We value our employees! Our permanent full-time employees are provided with a:
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.
Department: Logistics
Work Location: Markham, Ontario
Work Hours: 40 hours per week (Afternoon shifts typically from 1pm-9pm EST, driver shifts can start as early as 6am)
Work Arrangement: On-Site
Travel Required: Yes, up to 25% within GTA
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people!
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
Work alongside the Transportation Manager to ensure all scheduled deliveries for the next day are routed optimally inside of TMS system. Review vehicles and ensure that maintenance is up to date. Responsible to oversee/facilitate the reliable transportation medication and medical supplies in a safe and timely manner from the facility to medical clinics and to clients across Ontario and providing “white glove” service at each delivery location.
A Day in the Life (What you will do here):
- Review delivery orders in the TMS and assign them to efficient routes based on service windows, geography, capacity, and priority.
- Coordinate next-day delivery schedules and optimize route sequencing to improve on-time performance and operational efficiency.
- Monitor active routes and delivery progress, identify delays or service risks, and make timely routing adjustments.
- Serve as the primary contact for delivery exceptions and coordinate with pharmacy, warehouse, clients, and transportation teams to resolve issues.
- Work directly with third-party carriers to investigate and resolve delivery issues, including delays, missed or incomplete deliveries, damaged shipments, proof-of-delivery discrepancies, and re-delivery requirements, while ensuring timely communication and documented resolution.
- Maintain accurate shipment, route, stop, and delivery-status information in the TMS and related tracking systems.
- Validate order readiness, delivery requirements, addresses, contact details, and special instructions before routes are finalized.
- Communicate route plans, schedule changes, delivery priorities, and special handling requirements to drivers and internal stakeholders.
- Coordinate the movement of medications, medical supplies, totes, coolers, and related materials between pharmacy, warehouse, and delivery operations.
- Track delivery completion, investigate missed or incomplete stops, and coordinate recovery plans or re-deliveries as required.
- Prepare and maintain daily routing, delivery exception, on-time performance, and service-quality reports.
- Support warehouse and pharmacy operations by coordinating order readiness, staging priorities, dispatch timing, and shipment documentation.
- Promote accurate order handling, timely communication, regulatory compliance, and excellent service standards throughout logistics operations.
- Compile and distribute daily, weekly, and monthly logistics reports and KPI dashboards for management, highlighting trends, service risks, and improvement opportunities.
- Track and report on-time delivery rate, first-attempt delivery success, missed or incomplete stops, and delivery exception volume.
- Monitor route efficiency metrics, including planned versus actual route adherence, reroute frequency, stops per route, delivery time, distance travelled, and capacity utilization.
- Track order and delivery accuracy, average cost per delivery, and re-delivery frequency to support service quality and cost-control objectives.
- Validate tms data accuracy, investigate material KPI variances, document root causes, and coordinate corrective actions with transportation, warehouse, pharmacy, and customer service teams.
- Loading, transporting, and delivering items to clients in a safe, timely manner.
- Reviewing orders before and after delivery to ensure that orders are complete and the customer is satisfied.
- Assisting with loading and unloading items from vehicles.
- Assisting with unpacking delivery boxes at client sites as required
- Providing excellent customer service, answering questions, and handling questions or requests from clients.
- Adhering to assigned routes and following time schedules.
- Abiding by all transportation laws and maintaining a safe driving record.
- Operating equipment and machines, such as cars, trucks and delivery vans.
- Assist pharmacy staff with general housekeeping, and other pharmacy/warehouse duties as assigned.
- Loading, transporting, and delivering items to clients in a safe, timely manner.
- Reviewing orders before and after delivery to ensure that orders are complete and the customer is satisfied.
- Assisting with loading and unloading items from vehicles.
- Assisting with unpacking delivery boxes at client sites as required
- Providing excellent customer service, answering questions, and handling questions or requests from clients.
- Adhering to assigned routes and following time schedules.
- Abiding by all transportation laws and maintaining a safe driving record.
- Operating equipment and machines, such as cars, trucks and delivery vans.
- Post-secondary diploma or certificate in logistics, supply chain management, transportation, business administration, or a related field is preferred; an equivalent combination of education and experience will be considered.
- Minimum 2 years of experience in transportation coordination, dispatch, routing, logistics, distribution, or a similar operational role.
- Valid driver's license (Class G) in Ontario
- Must have a clean driving record
- Ability to drive for local deliveries within GTA
- Experience using a transportation management system (TMS), route-planning software, GPS tracking tools, or comparable logistics technology.
- Strong knowledge of route planning, dispatch coordination, delivery scheduling, capacity management, and service-window requirements.
- Proficiency with Microsoft Office, particularly Excel, Outlook, and Teams; experience preparing operational reports and KPI summaries is an asset.
- Strong analytical and problem-solving skills, with the ability to monitor delivery performance, identify risks, investigate variances, and coordinate timely corrective action.
- Experience driving delivery van or truck is an asset.
- Willingness to adhere to assigned routes, schedules, safety procedures, and transportation laws.
- Strong time management and customer service skills.
- Ability to drive for extended periods
- Ability to lift up to 50lbs
- Experience delivering to and from medical clinics or pharmacies is a strong asset
- Must be bondable and insurable and complete a criminal background check
- Excellent written and verbal communication skills, with the ability to coordinate effectively with drivers, pharmacy, warehouse, clients, and internal stakeholders.
- Highly organized and detail-oriented, with the ability to manage competing priorities and respond calmly to time-sensitive delivery exceptions.
- Knowledge of applicable transportation, occupational health and safety, privacy, and chain-of-custody requirements is an asset.
- Experience in healthcare, pharmacy, medical distribution, temperature-sensitive shipments, or other regulated delivery environments is a strong asset.
- Demonstrated commitment to service excellence, accuracy, confidentiality, regulatory compliance, and safe transportation practices.
- Must be bondable and able to successfully complete a criminal background check.
- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
We value our employees! Our permanent full-time employees are provided with a:
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- The anticipated hourly rate hiring range for this role is $24 to $26 annually/hourly. The final hourly rate will be determined based on relevant experience, skills, and internal equity.
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.
More about this job
Responsibilities
Coordinate and optimize next-day delivery routes, monitor active deliveries, resolve exceptions with carriers and internal teams, and maintain accurate shipment and route data. Support medication and medical-supply deliveries, provide customer service, and prepare logistics performance reports and KPI dashboards.
Requirements
Requires at least two years of experience in transportation coordination, dispatch, routing, logistics, distribution, or a similar role, along with an Ontario Class G driver's license and a clean driving record. Candidates should have TMS or comparable logistics technology experience, strong communication and organizational skills, and the ability to drive locally, work extended periods, and lift up to 50 pounds; a relevant post-secondary diploma or certificate is preferred.
Skills
- Route Planning
- Dispatch Coordination
- Delivery Scheduling
- Route Optimization
- KPI Reporting
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- GPS Tracking
- Data Analysis
- Problem-Solving
- Customer Service
- Delivery Exception Management
- Regulatory Compliance
- Safe Driving
Benefits
- Competitive Salary
- Generous Vacation Entitlement
- Wellness Program
- Paid Wellness Days
- Paid Sick Days
- Dental Insurance
- Extended Health Benefits
- Accidental Death and Dismemberment Insurance
- Long-Term Disability Insurance
- Employee and Dependent Life Insurance
- Employee and Family Assistance Program
- RRSP Matching Program
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Healthcare
- Customer Service & Support
- Data & Analytics
Keywords
- Route-Planning Software
- GPS Tracking
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Route Planning
- Dispatch Coordination
- Delivery Scheduling
- Capacity Management
- Service Windows
- Route Optimization
- KPI Dashboards
- On-Time Delivery
- Proof of Delivery
- Delivery Exceptions
- Third-Party Carriers
- Shipment Tracking
- Pharmaceutical Distribution
- Medical Supplies
- Healthcare Logistics
- Chain of Custody
- Transportation Compliance
- Occupational Health and Safety
- Class G Driver's License
- Customer Service
- Root Cause Analysis
- Operational Reporting
- Safe Driving