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Sentrex Health Solutions

Pharmacovigilance Associate

Markham, ON, L3R 6A7, Canada

The anticipated base salary hiring range for this role is $60k to $73k annually. · Full-time

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Job details

Pay: The anticipated base salary hiring range for this role is $60k to $73k annually.
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Type: Full Time

Department: QA & PV

Work Location: Markham, ON

Work Arrangement: Hybrid - (in office 2-3 days a week will be required)

Work Hours: Standard Business Hours Monday to Friday

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country
State-of-the-art facilities to provide high-quality products and services
The opportunity to be a part of a winning, high-performing team
Collaborative, engaging workplace culture – we are passionate about our people!
Flexible working environment that promotes a healthy work-life balance
Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
Quarterly virtual social events!

The Opportunity:

The Pharmacovigilance (PV) Associate is a role based in our facility in Markham and the key functions include managing the collection, processing, and reporting of Adverse Events (AEs) and Product Complaints in compliance with all organization and national pharmacovigilance requirements. The PV Associate will also be responsible for helping out with administrative aspects of the Quality Management System (QMS) to help drive compliance with GxP regulations through the QMS

A Day in the Life (What you will do here):

Managing the collection, processing, and reporting of adverse events (AEs);
Adhering and contributing to the structure and objective of compliance across the organization.
The organization, accuracy, and completeness of pharmacovigilance information for a variety of manufacturers and patient assistance programs, including audit preparation and management of Pharmacovigilance inbox
Maintaining high compliance standards in regard to reporting timelines, quality of reporting, and assisting with responding to and tracking queries from stakeholders and manufacturers.
Collecting, and recording data related to AE cases. Accountable for recognizing, triaging, and reporting as per the program or manufacturer requirements.
Reporting and submitting reportable AEs to manufacturers as per Health Canada regulations and client guidelines.
Electronic filing and archiving of PV documents to maintain audit readiness at all times
Creating and reviewing Standard Operating Procedures (SOPs) and Work Instructions (WIs) as needed
Conduct Pharmacovigilance trainings as needed
Conducts period case reconciliation with applicable departments and clients as needed
Collaborate with the internal SHS teams to help to find process efficiencies
Help with administrating the Quality Management Systems
Other tasks as required

What you need to ensure you are set up for success:

Bilingualism (English and French) is an asset
3+ years of experience in Pharmacovigilance or relevant industry experience
3+ years of experience in the Pharma environment that is familiar with Health Canada rules and regulations relating to GxP processes.
Good understanding of Health Canada GVP regulations
Proficient in the Microsoft Suite of products with the ability to work in various databases
Exceptional organizational skills and strong attention to detail.
Demonstrated prioritization skills and ability to multi-task to meet tight deadlines.
Proven analytical and problem-solving skills.
Above average verbal and written communication skills.
Ability to work as part of a team and have a collaborative mind-set to work with cross-functional partners;
Experience with QMS is an asset.

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients.
You are highly adaptable with a track record of success during times of growth and organizational change.
You have a proven track record of developing trust and influence at multiple levels.
You demonstrate an impactful and candid communication style.
You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program
The anticipated base salary hiring range for this role is $60k to $73k annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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More about this job

Responsibilities

The Pharmacovigilance Associate manages the collection, processing, and reporting of adverse events and product complaints in compliance with national regulations. They also support the Quality Management System to ensure adherence to GxP standards and assist with audit readiness.

Requirements

Candidates must have at least 3 years of experience in pharmacovigilance or a relevant pharmaceutical industry role with knowledge of Health Canada GVP regulations. Proficiency in Microsoft Suite and strong organizational and analytical skills are required for success in this role.

Skills

Pharmacovigilance
Adverse event reporting
Quality management systems
GxP compliance
Health Canada regulations
Data collection
Audit preparation
Standard operating procedures
Process efficiency
Analytical skills
Problem-solving
Communication skills
Microsoft suite
Database management
Organizational skills
Time management

Benefits

Competitive salary
Generous vacation entitlement
Wellness program
Paid sick days
Dental benefits
Extended health benefits
AD&D insurance
Long-term disability insurance
Employee and dependent life insurance
Employee and family assistance program
RRSP matching program

Visa sponsorship

Not detected in the job text

Keywords

Pharmacovigilance
Adverse events
Product complaints
Quality management system
GxP
Health Canada
GVP
SOP
Work instructions
Audit readiness
Data reconciliation
Patient support programs
Pharmaceutical distribution
Regulatory compliance
Microsoft office
Case processing
Triage
Reporting timelines
Quality assurance
Cross-functional collaboration

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