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Sentrex Health Solutions

Pharmacy Assistant (Calgary, AB)

Calgary, AB, T2E 6N9, Canada

On-site

Full-time

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Job details

Job type: Full-time
Workplace: On-site
Posting language: English
Posted: Oct 29, 2026

Original job description

Position Type: Full-time

Department: Pharmacy

Work Location: Calgary, Alberta

Work Hours: 8-hour shifts between 9AM and 5PM

Work Arrangement: On-Site

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country
State-of-the-art facilities to provide high-quality products and services
The opportunity to be a part of a winning, high-performing team
Collaborative, engaging workplace culture – we are passionate about our people!
Flexible working environment that promotes a healthy work-life balance
Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
Quarterly virtual social events!

The Opportunity:

The Pharmacy Assistant is primarily responsible for dispensary duties including prescription entry/processing, picking/packaging and shipping of medications, answering telephone calls, accounts receivables and payments, maintaining inventory, assisting in compounding where permitted by scope of practice, and other administrative duties as required to support the pharmacy team.

The Pharmacy Assistant is required to work independently under direction from the Pharmacist, as well as within a team. All roles at Sentrex will be cross trained as permitted by scope of practice, and you may be required to help out in other areas of the pharmacy when required.

A Day in the Life (What you will do here):

Accurate processing of prescriptions for all programs/medications, including following up on insurance billing issues with third-party payers/patient support programs.
Provide exemplary customer service to clinic staff, nurses, and physicians primarily by phone/email.
Label, pick and package prescriptions in accordance with Standard Operating Procedures to ensure supply to patients in a safe, efficient, and accurate manner.
Adherence to all relevant guidelines including the established Standard Operating Procedures and all applicable regulatory requirements as set out by the Provincial College of Pharmacists.
Ensure safe and appropriate storage of medications.
Actively contribute to the ongoing review of pharmacy policies and procedures.
Inventory management and reconciliation which includes ordering, maintaining, and organizing appropriate inventory and packaging supplies to support dispensing.
Monitoring of fridge temperatures and reporting any variances directly to the Director Pharmacy. 
Developing and maintaining professional relationships with health care professionals, reimbursement coordinators, private payers, and patients.
Prepare medications for shipping, including packing into cold chain coolers.
Accurately arrange for delivery services/couriers so that prescriptions are received on-time by patients/clinics.
Call patients to schedule refills of medications.
Attends and participates in staff meetings.
Assist with other duties as assigned by pharmacist and/or manager within the scope of practice of role.

What you need to ensure you are set up for success:

Minimum 1–2-year experience in pharmacy setting required.
Experience with Kroll preferred.
Knowledge and understanding of specialty medications along with third-party billing issues is considered an asset.
Excellent communication skills, verbal and written in English. Ability to effectively communicate in French is an asset.
Strong computer skills in a Windows environment using MS Office (Excel, Word).
Excellent phone etiquette and interpersonal skills.
Highly organized with strong attention to detail.
Proven ability to self-manage time, set priorities and multi-task to meet various competing work deadlines.
Ability to perform all technical duties involved in the successful dispensing of medications.
Ability to perform physical activities required of the role including the ability to lift up to 50 lbs., and standing for extended periods.
This position requires a significant degree of self-starting and independence.

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients.
You are highly adaptable with a track record of success during times of growth and organizational change.
You have a proven track record of developing trust and influence at multiple levels.
You demonstrate an impactful and candid communication style.
You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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More about this job

Responsibilities

The Pharmacy Assistant is responsible for processing prescriptions, managing inventory, and providing administrative support to the pharmacy team. They also ensure accurate picking, packaging, and shipping of medications while maintaining professional relationships with healthcare providers and patients.

Requirements

Candidates must have at least 1-2 years of experience in a pharmacy setting and strong computer skills in a Windows environment. Proficiency with Kroll software is preferred, along with the ability to perform physical tasks such as lifting up to 50 lbs.

Skills

Prescription Processing
Inventory Management
Customer Service
Compounding
Data Entry
Insurance Billing
Cold Chain Handling
Administrative Support
Attention To Detail
Time Management
Multi-tasking
Communication Skills
Phone Etiquette
Microsoft Office
Kroll Pharmacy Software

Benefits

Competitive Salary
Generous Vacation Entitlement
Wellness Program
Paid Sick Days
Dental Benefits
Extended Health Benefits
AD&D Insurance
Long Term Disability Insurance
Employee Life Insurance
Dependent Life Insurance
Employee & Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Assistant
Dispensary
Prescription Entry
Inventory Reconciliation
Cold Chain
Third-party Billing
Kroll
MS Office
Excel
Word
Standard Operating Procedures
Regulatory Compliance
Patient Support
Specialty Pharmacy
Distribution
Logistics
Healthcare
Administrative Duties
Refill Scheduling
Courier Management

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