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Added 6 mins ago
MI
Associate, Genesis, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
Provide great client service to all our clients be they internal or external.
Added 6 mins ago
T
AI Platform - B2B Sales Manager
TP
Toronto, ON
- Full-time
Job Overview: As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to…
Added 6 mins ago
MP
U SPORTS Winter Intern
M2 Partners
Toronto, ON
- Full-time
…strategic consulting firm into a global practice built on long-term client partnerships. As a trusted partner of Adobe for over 13 years, we have delivered more than 100 successful…
Added 6 mins ago
GK
Speech Language Pathologist
Grandview Kids
Ajax, ON
- $37.94 to $47.91 CAD / hour
- Contract
Under the general direction of the Clinical Manager, the Speech-Language Pathologist completes an assessment on clients referred for Speech-Language Pathology Services and identifies…
Added 6 mins ago
MT
Clinical Manager, Youth Mental Health
MediFlex Talent Solutions
Belleville, ON
- Full-time
Lead the clinical programs of an established youth-serving community agency in Eastern Ontario: a team of sixteen therapists, case managers and program staff supporting young people aged 13…
Added 6 mins ago
GW
Events Coordinator
Gowling WLG
Toronto, ON
- $55,000 to $68,000 CAD / year
- Full-time
The successful candidate will be highly organized, dependable, and a service-oriented team player with excellent communication skills who takes pride in delivering polished, well-run…
Added 6 mins ago
GK
Speech Language Pathologist
Grandview Kids
Ajax, ON
- $37.94 to $47.91 CAD / hour
- Contract
Under the general direction of the Clinical Manager, the Speech-Language Pathologist completes an assessment on clients referred for Speech-Language Pathology Services and identifies…
Added 6 mins ago
CD
Specialist, Intervenor
CNIB Deafblind Community Services
Hamilton, ON
- $28.83 CAD / hour
- Full-time
We're looking to develop our team with passionate individuals who are interested in making a difference in the lives of others. If that sounds like you, talk to us today about this…
Added 6 mins ago
FR
Human Resources Director/Senior Manager
Foresight Recruitment Group
Mississauga, ON
- $115,000 to $130,000 CAD / year
- Full-time
Foresight Recruitment Group is partnering with an established Canadian real estate organization to identify an experienced and forward-thinking Senior Manager / Director, Human Resources.
Added 6 mins ago
MF
Casework Coordinator & Social Worker
Muslim Food Bank and Community Services
Calgary, AB
- Part-time
Perform other duties as assigned by the Program Director, Manager, or MFBCS Executive Team.
Added 6 mins ago
T
Assistant Branch Manager Trainee
TD
Brampton, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 6 mins ago
T
Personal Banker Trainee
TD
Kingston, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 6 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 6 mins ago
T
Personal Banker Trainee
TD
Owen Sound, ON · Port Elgin, ON · Wiarton, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 6 mins ago
T
Customer Experience Associate
TD
Brockville, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 6 mins ago
T
Personal Banking Associate
TD
Owen Sound, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 6 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Perspectives d'avenir/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Levis, QC · Quebec, QC · Trois-Rivières, QC
- Full-time
Your time will be split between working within Prospr advisor team (reporting to an ADP Sales Manager) and gaining exposure to the role of a standalone advisor (working with the local Sun…
Added 6 mins ago
AG
Manager, Hedge Funds
Apex Group Ltd
Mississauga, ON
- Full-time
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team…
Added 6 mins ago
Clerk II (Accounts Payable)
Region of Waterloo
Kitchener, ON
…and suggest permanent solutions; to liaise with suppliers and client departments to ensure all invoices are processed in an efficient and timely manner; to process monthly pays for private…
Added 6 mins ago
E
Senior Engagement Manager
EXL
Canada
- Full-time
Build trusted relationships with client executives and senior business, data, digital, operations, engineering, supply chain, and technology leaders.
Added 7 mins ago
B
Regional Vice President, Personal Banking, Durham
BMO
Whitby, ON
- Full-time
Reinforces sales processes and client experiences to identify gaps, issues, and best practices through the monitoring of sales and performance targets against plans that create and sustain…
Added 7 mins ago
SM
Payroll Data Entry Clerk
S.R.T. MedStaff
Toronto, ON
- Full-time
S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical…
Added 21 mins ago
B
Pharmacist
Brunel
Lethbridge, AB
- Full-time
We are seeking a registered Pharmacist to join our client’s organization which is located in Lethbridge, Alberta. Under the general direction of the designated Pharmacy Manager, the…
Added 21 mins ago
JE
BIM/CADD Manager
JMR Electric Ltd.
Exeter, ON
- Full-time
For over 40 years, JMR Electric Ltd. has been one of Ontario's leading full-service mechanical and electrical contractors. Our dedicated team consistently exceeds industry standards across…
Added 21 mins ago
CM
Internal/External Posting - Administrative Assistant
Canadian Mental Health Association Lambton Kent
Chatham-Kent, ON · Chatham, Ontario
- Part-time
Reporting to the Manager of Integrated Client Services, the incumbent will be responsible for the following functions:

Sentrex Health Solutions

Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)

Markham, ON, L3R 6A7, Canada

The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly. · Full-time

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Job details

Pay: The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly.
Job type: Full-time
Experience: Minimum 3-5 years of IT experience supporting end-users and user-facing systems
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Type: Full Time, Fixed term

Department: IT

Work Location: Markham, ON

Work Arrangement: Onsite

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country
State-of-the-art facilities to provide high-quality products and services
The opportunity to be a part of a winning, high-performing team
Collaborative, engaging workplace culture – we are passionate about our people!
Flexible working environment that promotes a healthy work-life balance
Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Technical Support Coordinator is a member of the Sentrex IT department reporting to the Senior Manager, IT Operations and Infrastructure and is focused on ensuring that employee onboarding and offboarding's are completed accurately and on time.

A Day in the Life (What you will do here):

Provide first level management, triage, and resolution of tickets submitted through our formal IT ticketing system
Creating\disabling user ID’s and managing permissions as needed
Packaging and shipping onboarding equipment directly to new hires
Following up on assigned tickets to ensure timely resolution and closure
Provide first level management, triage, and resolution of tickets submitted through our formal IT ticketing system
Escalation of IT tickets to Sentrex’s second-level support teams or external vendor’s support as needed
Adhere to Sentrex & IT policies & SOP’s
Bring forward ideas to improve service efficiency or quality to the Senior Manager, IT Operations and Infrastructure
Providing timely status reports of projects, incident tickets, and any other assigned tasks
Show a commitment to implementing personal behavior changes that will lead to improved service excellence
In addition, the Technical Support Coordinator may be called upon to back fill the Technical Support Analyst’s duties as needed.
Additional duties as requested by the Manager.

What you need to ensure you are set up for success:

Minimum 3-5 years of IT experience supporting end-users and user-facing systems
Full fluency in English is required; fluency in French is an asset
Excellent communication skills, both written and verbal
Customer service support experience in a fast-paced environment
Superior interpersonal skills with a client-service orientation
Experience providing how-to support in addition to traditional technical support
Able to explain technical concepts in user-friendly terms
Solid IT technical foundation
Experience in a managed Microsoft Windows desktop environment
Experience using Azure to manage users and devices
Experience in the following areas is also an asset:
- Cloud-based VOIP Telephony
- Documentation\end-user guide writing
- Writing PowerShell scripts to automate tasks
- ITIL knowledge\certification as it relates to Helpdesk functions
Healthcare or Pharmaceutical industry experience is an asset
Strong analytical and problem-solving skills
Self-motivated, creative, and able to find innovative solutions with the resources at hand
Quick learner who is curious, inquisitive, and willing to learn
Able to adapt to changing priorities and deadlines
Strong understanding of business processes
Highly attentive to detail
Capable of preparing thorough and clear documentation of incidents
Documentation of processes, work instructions, and procedures
Be fiscally aware and adhere to available budgets

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients.
You are highly adaptable with a track record of success during times of growth and organizational change.
You have a proven track record of developing trust and influence at multiple levels.
You demonstrate an impactful and candid communication style.
You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program
The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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More about this job

Responsibilities

The Technical Support Coordinator manages IT ticketing, user onboarding and offboarding, and equipment provisioning. They also provide first-level technical support and escalate complex issues to second-level teams or vendors.

Requirements

Candidates must have 3-5 years of IT experience supporting end-users and proficiency in Microsoft Windows and Azure environments. Strong communication skills and a client-service orientation are essential for success in this role.

Skills

IT support
User onboarding
Ticketing system
Microsoft Windows
Azure
Technical documentation
Customer service
Communication skills
Problem-solving
VOIP telephony
PowerShell
ITIL
Analytical skills
Hardware provisioning

Benefits

Competitive salary
Generous vacation entitlement
Wellness program
Paid sick days
Dental benefits
Extended health benefits
AD&D insurance
LTD insurance
Employee & family assistance program
RRSP matching program

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Infrastructure
Ticketing System
User Management
Onboarding
Offboarding
Microsoft Windows
Azure
VOIP
PowerShell
ITIL
Helpdesk
Technical Support
Hardware
Documentation
Pharmaceutical
Healthcare
Service Excellence
Troubleshooting
Automation

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