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Added 1 hour ago
SL
Student, Quality Engineering Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Join the Quality Engineering Analytics (QEA) team and help turn Quality Engineering data into useful insight, automation and trusted AI-enabled capabilities. You will work with engineers…
Added 1 hour ago
O
Customer Experience Test Automation Intern
OpusClip
Burnaby, BC
- $25 to $28 CAD / hour
- Full-time
OpusClip is hiring a CX Test Automation Intern: a software-developer-in-test who sits inside the Customer Experience team and turns real customer tickets into automated UI end-to-end tests.…
Added 1 hour ago
M
Senior Full Stack Developer (Java/React)
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Full Stack Developer to design, build and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases and cloud…
Added 1 hour ago
IC
Senior QA Test Lead / Senior Test Lead
Infotek Consulting Inc.
Toronto, ON
- $65 to $80 CAD / hour
- Contract
Lead end-to-end testing activities, including functional, integration, system, regression, accessibility, performance, security, and user acceptance testing.
Added 2 hours ago
K
Junior UX/UI Designer
Kiocafe
Toronto, ON
- Full-time
By combining innovative hardware, intelligent software, automation, and payment technology, KioCafé delivers fully integrated beverage solutions that help businesses streamline operations,…
Added 2 hours ago
A
Senior Full Stack Developer
Affinity
BC · British Columbia, Canada
- Contract
Develop front-end (user interface) and back-end (database) enterprise solutions on a variety of platforms;
Added 2 hours ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Identify opportunities to improve workflow efficiency, controls, automation, user experience, and compliance through enhanced platform utilization.
Added 2 hours ago
AP
Manager, Data Analytics and Reporting
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
Innovation and Automation: Identify and implement opportunities to improve efficiency, scalability, user experience, and decision support through automation, advanced analytics, and…
Added 2 hours ago
CC
Scientist, Data Research
Cameco Corporation
Saskatoon, SK
- Full-time
knowledge of industrial control systems, instrumentation, sensors, automation, operational technology (OT), a
Added 2 hours ago
T
SAP AI Orchestration Developer
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.
Added 2 hours ago
CC
IT Developer Associate
Centrum Concierge & Security Ltd.
Surrey, BC
- Full-time
Support automation workflows and IT needs across the wider organization and its affiliated companies, including some Microsoft 365 / end-user support
Added 3 hours ago
SH
Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)
Sentrex Health Solutions
Markham, ON
- Full-time
Minimum 3-5 years of IT experience supporting end-users and user-facing systems
Added 3 hours ago
R
GitHub Enterprise & DevOps Administrator
Raise
Burnaby, BC
- Full-time
Contract: Start Date 2026-11-16 End Date 2027-03-31 (4 Months)
Added 4 hours ago
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Senior Full Stack Engineer - Java / AI
Rose International
Mississauga, ON
- Full-time
Strong back-end Java skills with some front-end experience.
Added 4 hours ago
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Staff Product Manager, Professional Experience
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
…millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of…
Added 4 hours ago
AC
Product Manager - SAP Release Manager
Air Canada
Toronto, ON
- Full-time
Partner with QA and delivery teams to develop integrated testing schedules covering unit, system integration, end-to-end, regression, performance, and User Acceptance Testing.
Added 4 hours ago
D
Senior Data Scientist - Fraud Detection
DataVisor
Vancouver, BC
- $120,000 to $150,000 CAD / year
- Full-time
End-to-End Model Development: Lead the full lifecycle of fraud detection features and models, from ideation and data exploration to prototyping, productionizing, and monitoring
Added 4 hours ago
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Senior Data Scientist - Fraud Detection
DataVisor
Calgary, AB
- $120,000 to $150,000 CAD / year
- Full-time
End-to-End Model Development: Lead the full lifecycle of fraud detection features and models, from ideation and data exploration to prototyping, productionizing, and monitoring
Added 5 hours ago
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Senior Data Scientist - Fraud Detection
DataVisor
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
End-to-End Model Development: Lead the full lifecycle of fraud detection features and models, from ideation and data exploration to prototyping, productionizing, and monitoring
Added 5 hours ago
B
Salesforce Developer
Brunel
Quebec, QC
- $100,000 to $125,000 CAD / year
- Full-time
…Agentforce, Apex development, Lightning Web Components, workflow automation, enterprise integrations, and LLM integration. The successful candidate will translate complex business…
Added 6 hours ago
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IT Support Specialist
Maple
Toronto, ON
- Full-time
Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
Added 6 hours ago
S
Associate Applications Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
…from Product Definition through to production validation and end-of-life. This role includes approximately 10%…
Added 6 hours ago
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Senior Software Developer
MNP
AB · Calgary, AB
- Full-time
Make an impact with our Technology - Development team as a Senior Software Developer. This diverse team of tech-savvy builders and problem solvers embraces digital transformation, and the…
Added 6 hours ago
T
Solution Architect III
TD
London, ON · Toronto, ON
- Full-time
…scalable, compliant and customer-centric solutions that power end-to-end onboarding journeys, enable a unified customer view, and support digital and advisor-led advice…
Added 6 hours ago
T
Full Stack Architect
TD
London, ON · Toronto, ON
- Full-time
…scalable, compliant, and customer-centric solutions that power end-to-end onboarding journeys, enable a unified customer view, and support both digital and advisor-led advice experiences.…

Sentrex Health Solutions

Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)

Markham, ON, L3R 6A7, Canada

The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly. · Full-time

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Job details

Pay: The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly.
Job type: Full-time
Experience: Minimum 3-5 years of IT experience supporting end-users and user-facing systems
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Type: Full Time, Fixed term

Department: IT

Work Location: Markham, ON

Work Arrangement: Onsite

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country
State-of-the-art facilities to provide high-quality products and services
The opportunity to be a part of a winning, high-performing team
Collaborative, engaging workplace culture – we are passionate about our people!
Flexible working environment that promotes a healthy work-life balance
Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Technical Support Coordinator is a member of the Sentrex IT department reporting to the Senior Manager, IT Operations and Infrastructure and is focused on ensuring that employee onboarding and offboarding's are completed accurately and on time.

A Day in the Life (What you will do here):

Provide first level management, triage, and resolution of tickets submitted through our formal IT ticketing system
Creating\disabling user ID’s and managing permissions as needed
Packaging and shipping onboarding equipment directly to new hires
Following up on assigned tickets to ensure timely resolution and closure
Provide first level management, triage, and resolution of tickets submitted through our formal IT ticketing system
Escalation of IT tickets to Sentrex’s second-level support teams or external vendor’s support as needed
Adhere to Sentrex & IT policies & SOP’s
Bring forward ideas to improve service efficiency or quality to the Senior Manager, IT Operations and Infrastructure
Providing timely status reports of projects, incident tickets, and any other assigned tasks
Show a commitment to implementing personal behavior changes that will lead to improved service excellence
In addition, the Technical Support Coordinator may be called upon to back fill the Technical Support Analyst’s duties as needed.
Additional duties as requested by the Manager.

What you need to ensure you are set up for success:

Minimum 3-5 years of IT experience supporting end-users and user-facing systems
Full fluency in English is required; fluency in French is an asset
Excellent communication skills, both written and verbal
Customer service support experience in a fast-paced environment
Superior interpersonal skills with a client-service orientation
Experience providing how-to support in addition to traditional technical support
Able to explain technical concepts in user-friendly terms
Solid IT technical foundation
Experience in a managed Microsoft Windows desktop environment
Experience using Azure to manage users and devices
Experience in the following areas is also an asset:
- Cloud-based VOIP Telephony
- Documentation\end-user guide writing
- Writing PowerShell scripts to automate tasks
- ITIL knowledge\certification as it relates to Helpdesk functions
Healthcare or Pharmaceutical industry experience is an asset
Strong analytical and problem-solving skills
Self-motivated, creative, and able to find innovative solutions with the resources at hand
Quick learner who is curious, inquisitive, and willing to learn
Able to adapt to changing priorities and deadlines
Strong understanding of business processes
Highly attentive to detail
Capable of preparing thorough and clear documentation of incidents
Documentation of processes, work instructions, and procedures
Be fiscally aware and adhere to available budgets

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients.
You are highly adaptable with a track record of success during times of growth and organizational change.
You have a proven track record of developing trust and influence at multiple levels.
You demonstrate an impactful and candid communication style.
You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program
The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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More about this job

Responsibilities

The Technical Support Coordinator manages IT ticketing, user onboarding and offboarding, and equipment provisioning. They also provide first-level technical support and escalate complex issues to second-level teams or vendors.

Requirements

Candidates must have 3-5 years of IT experience supporting end-users and proficiency in Microsoft Windows and Azure environments. Strong communication skills and a client-service orientation are essential for success in this role.

Skills

IT support
User onboarding
Ticketing system
Microsoft Windows
Azure
Technical documentation
Customer service
Communication skills
Problem-solving
VOIP telephony
PowerShell
ITIL
Analytical skills
Hardware provisioning

Benefits

Competitive salary
Generous vacation entitlement
Wellness program
Paid sick days
Dental benefits
Extended health benefits
AD&D insurance
LTD insurance
Employee & family assistance program
RRSP matching program

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Infrastructure
Ticketing System
User Management
Onboarding
Offboarding
Microsoft Windows
Azure
VOIP
PowerShell
ITIL
Helpdesk
Technical Support
Hardware
Documentation
Pharmaceutical
Healthcare
Service Excellence
Troubleshooting
Automation

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