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Added 6 mins ago
SS
Security Systems Installation Coordinator
Spotter Security
ON · Markham, Ontario
- Full-time
…for a hands-on, detail-oriented Security Systems Installation Coordinator to support our installation team - from project coordination and equipment preparation for job-site…
Added 35 mins ago
MD
Agency Chief Financial Officer
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Development and use of business and financial analytics to support operations decisions.
Added 35 mins ago
XR
Community Coordinator
Xai Robotics
Standard, AB
- Part-time
You will return calls, follow up with interested families, help keep schedules running correctly, support front desk operations, and ensure that parents understand and respect the policies…
Added 36 mins ago
Reliability Coordinator
Domtar Products
Port Mellon, BC
Reporting to the Maintenance Superintendent, the Reliability Coordinator will lead the implementation and execution of reliability excellence initiatives, applying a reliability-centered…
Added 36 mins ago
SC
Bilingual Care Coordinator (Part-time, Weekends & Evenings)
Shift Collab
Remote, Canada
- Part-time
- Remote
We're growing our Care Team ahead of a new partnership program launching in February 2027, which will extend our client support hours and bring care to even more Canadians. We're looking…
Added 51 mins ago
BH
Property Representative 1 - Distribution Acquisitions
BC Hydro
Vancouver, BC
- Full-time
…provides expertise in the acquisition of property rights in support of BC Hydro’s distribution electrical system. We work collaboratively with various business groups (Distribution/Field…
Added 51 mins ago
Project Coordinator
City of Edmonton
AB
…City of Edmonton’s Waste Services Branch is seeking a Project Coordinator to support our 25-year Waste Strategy. In this role, you will lead research initiatives and support the planning…
Added 1 hour ago
Program Coordinator - Women in Trades
Enercare
Markham, ON
The Program Coordinator will provide planning, coordination and program coordination and operational support for the Women in Trades Committee and related skills training initiatives and…
Added 2 hours ago
GW
Deskside Technician
Gowling WLG
Ottawa, ON
- $57,000 to $70,000 CAD / year
- Contract
Monitors and follows up on calls assigned to others, as instructed by the Technical Coordinator, Information Systems.
Added 2 hours ago
HC
Technical Director
Harbourfront Centre
Toronto, ON
- Full-time
The Technical Director is responsible for managing the technical operations of Harbourfront Centre’s events and performances and its venues (within the Artport Building, Stage in the Park,…
Added 2 hours ago
H
Workplace Coordinator
HireTalent
Toronto, ON
- Contract
Experience Coordinator (Workplace Operations)
Added 2 hours ago
Coordinator, Logistics (CAN)
Serta Simmons Bedding, LLC
Vaughan, ON
Added 3 hours ago
A
Sr. Project Coordinator
AIIM
Toronto, ON · Scarborough, ON
- Full-time
We’re looking for a Senior Project Coordinator to own project governance, coordination and reporting for a full-scale ERP implementation, and to bring technical delivery discipline to our…
Added 3 hours ago
GW
Events Coordinator
Gowling WLG
Toronto, ON
- $55,000 to $68,000 CAD / year
- Full-time
Support and/or manage event logistics and preparation including invitations, registration, materials development, research, name tags, room setup, AV/technical support, catering, and…
Added 3 hours ago
GE
Construction Coordinator- Day Shift
Global Edge Group
AB · Edmonton, AB
- Contract
Working as part of the Owner's construction leadership team, the Piping Construction Management Coordinator provides operational leadership and oversight of contractor organizations…
Added 3 hours ago
Fire Chief
The Corporation of The City of St. Thomas
St. Thomas, ON
…functions for the City of St. Thomas, while also providing technical expertise and support to neighbouring municipalities through established Mutual Aid…
Added 3 hours ago
FA
Supervisor, Departure Control Systems
Flair Airlines
Toronto, ON
- Full-time
…will play a key role in overseeing daily Departure Control operations to ensure accurate, compliant, and efficient passenger processing and flight close-out activities. Reporting to the…
Added 3 hours ago
CC
Coordinator, Emergency Response
Cameco Corporation
SK · Saskatchewan, Canada
- Full-time
technical Rescue Certification (NFPA 1006) operations;
Added 3 hours ago
RA
Facilities Coordinator
Rise Air
Saskatoon, SK
- Full-time
The Facilities Coordinator oversees building operations, maintenance, and facility systems across all company bases, ensuring assets are maintained to a high standard and employees and the…
Added 3 hours ago
Q
Recruitment Coordinator, Qualico
Qualico
Winnipeg, MB
- Full-time
As the Recruitment Coordinator you keep recruitment activities organized, accurate and moving forward. You will coordinate job postings, administer reference and background checks and…
Added 3 hours ago
Client Services Technologist
City of Edmonton
AB
…Services Technologist to serve as the primary link and project coordinator for maintenance and technical programs across City-owned and leased facilities. Reporting to the Supervisor of…
Added 3 hours ago
F
Parts and Operations Coordinator - Stettler
Foremost
AB · Stettler, AB
- Full-time
Foremost is seeking an organized, detail-oriented individual to join our Stettler operations as a Parts & Operations Coordinator, reporting through the Project Coordination group. The…
Added 4 hours ago
GT
Manufacturing Team Lead
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Oversee daily operations to provide support for productivity on deliverables, effective communication, questions, and escalations.
Added 4 hours ago
FI
Planning and Readiness Coordinator
Fleetway Inc.
Halifax, NS
- Full-time
The Planning & Readiness Coordinator is a central contributor to integrated planning, readiness management, governance, and reporting activities across the program. Working closely with…
Added 4 hours ago
RT
People Operations Coordinator
Raising The Village
Toronto, ON
- Full-time
The People Operations Coordinator plays an important role in helping shape a positive and people-centred employee experience at Raising The Village. As a contact for many day-to-day People…

Sentrex Health Solutions

Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)

Markham, ON, L3R 6A7, Canada

The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly. · Full-time

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Job details

Pay: The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly.
Job type: Full-time
Experience: Minimum 3-5 years of IT experience supporting end-users and user-facing systems
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Type: Full Time, Fixed term

Department: IT

Work Location: Markham, ON

Work Arrangement: Onsite

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country
State-of-the-art facilities to provide high-quality products and services
The opportunity to be a part of a winning, high-performing team
Collaborative, engaging workplace culture – we are passionate about our people!
Flexible working environment that promotes a healthy work-life balance
Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Technical Support Coordinator is a member of the Sentrex IT department reporting to the Senior Manager, IT Operations and Infrastructure and is focused on ensuring that employee onboarding and offboarding's are completed accurately and on time.

A Day in the Life (What you will do here):

Provide first level management, triage, and resolution of tickets submitted through our formal IT ticketing system
Creating\disabling user ID’s and managing permissions as needed
Packaging and shipping onboarding equipment directly to new hires
Following up on assigned tickets to ensure timely resolution and closure
Provide first level management, triage, and resolution of tickets submitted through our formal IT ticketing system
Escalation of IT tickets to Sentrex’s second-level support teams or external vendor’s support as needed
Adhere to Sentrex & IT policies & SOP’s
Bring forward ideas to improve service efficiency or quality to the Senior Manager, IT Operations and Infrastructure
Providing timely status reports of projects, incident tickets, and any other assigned tasks
Show a commitment to implementing personal behavior changes that will lead to improved service excellence
In addition, the Technical Support Coordinator may be called upon to back fill the Technical Support Analyst’s duties as needed.
Additional duties as requested by the Manager.

What you need to ensure you are set up for success:

Minimum 3-5 years of IT experience supporting end-users and user-facing systems
Full fluency in English is required; fluency in French is an asset
Excellent communication skills, both written and verbal
Customer service support experience in a fast-paced environment
Superior interpersonal skills with a client-service orientation
Experience providing how-to support in addition to traditional technical support
Able to explain technical concepts in user-friendly terms
Solid IT technical foundation
Experience in a managed Microsoft Windows desktop environment
Experience using Azure to manage users and devices
Experience in the following areas is also an asset:
- Cloud-based VOIP Telephony
- Documentation\end-user guide writing
- Writing PowerShell scripts to automate tasks
- ITIL knowledge\certification as it relates to Helpdesk functions
Healthcare or Pharmaceutical industry experience is an asset
Strong analytical and problem-solving skills
Self-motivated, creative, and able to find innovative solutions with the resources at hand
Quick learner who is curious, inquisitive, and willing to learn
Able to adapt to changing priorities and deadlines
Strong understanding of business processes
Highly attentive to detail
Capable of preparing thorough and clear documentation of incidents
Documentation of processes, work instructions, and procedures
Be fiscally aware and adhere to available budgets

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients.
You are highly adaptable with a track record of success during times of growth and organizational change.
You have a proven track record of developing trust and influence at multiple levels.
You demonstrate an impactful and candid communication style.
You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program
The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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More about this job

Responsibilities

The Technical Support Coordinator manages IT ticketing, user onboarding and offboarding, and equipment provisioning. They also provide first-level technical support and escalate complex issues to second-level teams or vendors.

Requirements

Candidates must have 3-5 years of IT experience supporting end-users and proficiency in Microsoft Windows and Azure environments. Strong communication skills and a client-service orientation are essential for success in this role.

Skills

IT support
User onboarding
Ticketing system
Microsoft Windows
Azure
Technical documentation
Customer service
Communication skills
Problem-solving
VOIP telephony
PowerShell
ITIL
Analytical skills
Hardware provisioning

Benefits

Competitive salary
Generous vacation entitlement
Wellness program
Paid sick days
Dental benefits
Extended health benefits
AD&D insurance
LTD insurance
Employee & family assistance program
RRSP matching program

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Infrastructure
Ticketing System
User Management
Onboarding
Offboarding
Microsoft Windows
Azure
VOIP
PowerShell
ITIL
Helpdesk
Technical Support
Hardware
Documentation
Pharmaceutical
Healthcare
Service Excellence
Troubleshooting
Automation

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