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Added 8 mins ago
FC
Senior DevSecOps Engineer
Fintel Connect
Vancouver, BC
- Full-time
As a Senior DevSecOps Engineer, you will lead the implementation and continuous improvement of cloud security, infrastructure automation, platform reliability, and DevSecOps practices…
Added 8 mins ago
M
Bilingual Administrative Assistant
Medavie
Moncton, NB · NB · Montreal, QC · MBC NB Head Office Moncton
- Full-time
…solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each…
Added 8 mins ago
D
Senior Advisor, Business strategies
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 8 mins ago
CH
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Job Title: Senior Manager PA and DPM contract
Added 8 mins ago
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Business Analyst
FISPAN
Vancouver, BC
- Full-time
FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their…
Added 8 mins ago
B
Insurance Advisor
BCAA
Kelowna, BC
- Full-time
…helping them select the right mix of insurance products and services to meet their life’s events and future…
Added 8 mins ago
M
Software Engineer - II
Mastercard
Vancouver, BC
- Full-time
…and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest…
Added 8 mins ago
M
Senior AI Engineer, Big Data & AI Solutions
Mastercard
Vancouver, BC
- Full-time
…and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest…
Added 23 mins ago
K
Javascript Developer
Kelly
Toronto, ON
- Contract
Job Title: Senior React / JavaScript Developer
Added 23 mins ago
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Portfolio Administrator
Aviso
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Senior Manager, MAP Trading, the Portfolio Administrator is responsible for the daily portfolio administration of Credential's Separately Managed Account (SMA) programs and…
Added 23 mins ago
WO
Addiction Crisis Worker
William Osler Health System
Brampton, ON
- Part-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 23 mins ago
WO
Addiction Crisis Worker
William Osler Health System
Brampton, ON
- Part-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 23 mins ago
A
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
We are looking to fill an opening for a skilled and highly motivated individual to join the Finance & Treasury team as Senior Analyst, Fund Reporting.
Added 23 mins ago
KC
Senior Manager - IT ICFR
KPMG Canada
Ottawa, ON
- Full-time
Our Technology Risk Consulting services team is growing and we are looking for Senior Manager to join our team in Toronto. The Technology Risk Consulting practice provides a variety of…
Added 23 mins ago
A
Security GRC Specialist
Aviso
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
…assurance programs and reporting appropriate metrics to the senior…
Added 23 mins ago
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Assessor Coordinator Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
The Assessor Coordinator Degree Senior is responsible for providing client assessment, care planning, advocacy, and coordination of services and monitoring of care needs. The Assessor…
Added 23 mins ago
SS
Executive Chef
Sienna Senior Living
Barrie, ON
- Full-time
At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams…
Added 23 mins ago
SS
Sales Advisor
Sienna Senior Living
Whitby, ON
- Full-time
At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams…
Added 23 mins ago
A
Estimator, Camp Services
ATCO
Calgary, AB
- Full-time
We are seeking an Estimator to support our workforce accommodation and camp services business. In this role, you will develop accurate, competitive, and commercially sound estimates for…
Added 23 mins ago
Senior Policy Advisor
Government of Alberta
AB
This position provides support to the Strategic Policy branch and unit in the development of forward-looking strategic policy, system planning and legislation impacting the transportation…
Added 23 mins ago
Financial Analyst/ Claims and Financial Officer/ Senior Claims and Financial Officer (PS2, PS3, PS4)
Government of Alberta
AB
Senior Claims and Financial Officer – Program Services 4
Added 38 mins ago
PC
Team Leader - Hazardous Materials Division
Pinchin Canada
Richmond, BC
- $90,000 to $105,000 CAD / year
- Full-time
Senior Technical Reviewer of proposals and deliverables. Ensure technical excellence and quality in the delivery of all services/products (scope development, field execution and project…
Added 38 mins ago
BG
Senior Project Manager
Brandt Group of Companies
Zehner
- Full-time
Brandt Development Ltd is currently seeking a Senior Project Manager for our Regina,SK, location.
Added 38 mins ago
AI
Senior Identity and Reliability Engneering Specialist - Ping Forgerock
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
We are hiring for a Senior Identity and Reliability Engineering Specialist with responsibility for identity lifecycle management and directory services. This includes products managing…
Added 38 mins ago
K
Software Engineer in Test
Kelly
Mississauga, ON
- Contract
Job Title: Senior SDET / Quality Engineering Architect

Sentrex Health Solutions

Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)

Markham, ON, L3R 6A7, Canada

The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly. · Full-time

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Job details

Pay: The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly.
Job type: Full-time
Experience: Minimum 3-5 years of IT experience supporting end-users and user-facing systems
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Type: Full Time, Fixed term

Department: IT

Work Location: Markham, ON

Work Arrangement: Onsite

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country
State-of-the-art facilities to provide high-quality products and services
The opportunity to be a part of a winning, high-performing team
Collaborative, engaging workplace culture – we are passionate about our people!
Flexible working environment that promotes a healthy work-life balance
Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Technical Support Coordinator is a member of the Sentrex IT department reporting to the Senior Manager, IT Operations and Infrastructure and is focused on ensuring that employee onboarding and offboarding's are completed accurately and on time.

A Day in the Life (What you will do here):

Provide first level management, triage, and resolution of tickets submitted through our formal IT ticketing system
Creating\disabling user ID’s and managing permissions as needed
Packaging and shipping onboarding equipment directly to new hires
Following up on assigned tickets to ensure timely resolution and closure
Provide first level management, triage, and resolution of tickets submitted through our formal IT ticketing system
Escalation of IT tickets to Sentrex’s second-level support teams or external vendor’s support as needed
Adhere to Sentrex & IT policies & SOP’s
Bring forward ideas to improve service efficiency or quality to the Senior Manager, IT Operations and Infrastructure
Providing timely status reports of projects, incident tickets, and any other assigned tasks
Show a commitment to implementing personal behavior changes that will lead to improved service excellence
In addition, the Technical Support Coordinator may be called upon to back fill the Technical Support Analyst’s duties as needed.
Additional duties as requested by the Manager.

What you need to ensure you are set up for success:

Minimum 3-5 years of IT experience supporting end-users and user-facing systems
Full fluency in English is required; fluency in French is an asset
Excellent communication skills, both written and verbal
Customer service support experience in a fast-paced environment
Superior interpersonal skills with a client-service orientation
Experience providing how-to support in addition to traditional technical support
Able to explain technical concepts in user-friendly terms
Solid IT technical foundation
Experience in a managed Microsoft Windows desktop environment
Experience using Azure to manage users and devices
Experience in the following areas is also an asset:
- Cloud-based VOIP Telephony
- Documentation\end-user guide writing
- Writing PowerShell scripts to automate tasks
- ITIL knowledge\certification as it relates to Helpdesk functions
Healthcare or Pharmaceutical industry experience is an asset
Strong analytical and problem-solving skills
Self-motivated, creative, and able to find innovative solutions with the resources at hand
Quick learner who is curious, inquisitive, and willing to learn
Able to adapt to changing priorities and deadlines
Strong understanding of business processes
Highly attentive to detail
Capable of preparing thorough and clear documentation of incidents
Documentation of processes, work instructions, and procedures
Be fiscally aware and adhere to available budgets

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients.
You are highly adaptable with a track record of success during times of growth and organizational change.
You have a proven track record of developing trust and influence at multiple levels.
You demonstrate an impactful and candid communication style.
You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program
The anticipated base hourly rate hiring range for this role is $26.44 to $28.84 hourly. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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More about this job

Responsibilities

The Technical Support Coordinator manages IT ticketing, user onboarding and offboarding, and equipment provisioning. They also provide first-level technical support and escalate complex issues to second-level teams or vendors.

Requirements

Candidates must have 3-5 years of IT experience supporting end-users and proficiency in Microsoft Windows and Azure environments. Strong communication skills and a client-service orientation are essential for success in this role.

Skills

IT support
User onboarding
Ticketing system
Microsoft Windows
Azure
Technical documentation
Customer service
Communication skills
Problem-solving
VOIP telephony
PowerShell
ITIL
Analytical skills
Hardware provisioning

Benefits

Competitive salary
Generous vacation entitlement
Wellness program
Paid sick days
Dental benefits
Extended health benefits
AD&D insurance
LTD insurance
Employee & family assistance program
RRSP matching program

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Infrastructure
Ticketing System
User Management
Onboarding
Offboarding
Microsoft Windows
Azure
VOIP
PowerShell
ITIL
Helpdesk
Technical Support
Hardware
Documentation
Pharmaceutical
Healthcare
Service Excellence
Troubleshooting
Automation

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