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Added 1 month ago
Supervision Control Center Integration Engineer
Alstom
Toronto, ON
You’ll specifically take care of integrating, verifying, and troubleshooting software/system data and infrastructure, but also managing configuration control and performance KPIs.
Added 2 months ago
VIE - DevOps Engineer (m/f)
Alstom
Toronto, ON
We’re looking for a motivated DevOps Engineer to help modernize and automate our infrastructure. You’ll contribute to real-world delivery, and grow your skills across Infrastructure as…
Added 1 month ago
Supervision Control Center Integration Engineer
Alstom
Toronto, ON
You’ll specifically take care of integrating, verifying, and troubleshooting software/system data and infrastructure, but also managing configuration control and performance KPIs.
Added 1 month ago
Supervision Control Center Integration Engineer
Alstom
Toronto, ON
You’ll specifically take care of integrating, verifying, and troubleshooting software/system data and infrastructure, but also managing configuration control and performance KPIs.
Added 2 months ago
DevOps Engineer
Alstom
Toronto, ON
We’re looking for a motivated DevOps Engineer to help modernize and automate our infrastructure. You’ll contribute to real-world delivery, and grow your skills across Infrastructure as…
Added 2 months ago
DevOps Architect
Alstom
Toronto, ON
You'll play a pivotal role in shaping and evolving our DevOps ecosystem. Day-to-day, you’ll work closely with engineering, IT, and business stakeholders, define enterprise DevOps…
Added 6 months ago
8S
Full Stack Engineer
8090 Solutions Inc
Toronto, ON
- Full-time
We seek an exceptional, full-stack software developer with high technical competency and intellectual curiosity to join our team. To succeed, you must enjoy thinking in systems and…
Added 6 months ago
S
Senior Software Engineer II
SurveyMonkey
Remote, Canada
- $126,400 to $158,000 CAD / year
- Full-time
- Remote
You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural…
Added 2 months ago
SI
IT Specialist, Integration & Automation
Saputo Inc.
Remote, Canada
- Full-time
- Remote
Actively coaching and mentoring your developer teammates, and at times assist them with their respective tasks whenever they encounter significant challenges and roadblocks
Added 5 months ago
Principal Information Security Analyst
Benevity
Toronto, Ontario
…SecOps practice to accelerate triage, investigation, detection engineering, and analyst productivity, and this role will play a meaningful part in shaping how we do that. You should be…
Added 5 months ago
Principal Information Security Analyst
Benevity
Calgary, Alberta
…SecOps practice to accelerate triage, investigation, detection engineering, and analyst productivity, and this role will play a meaningful part in shaping how we do that. You should be…
Added 5 months ago
Principal Information Security Analyst
Benevity
Vancouver, British Columbia
…SecOps practice to accelerate triage, investigation, detection engineering, and analyst productivity, and this role will play a meaningful part in shaping how we do that. You should be…
Added 5 months ago
HM
Senior Backend Engineer (.NET & AI/ML)
HW Management Inc
Vancouver, British Columbia · Toronto, Ontario · Alberta
- $110,000 to $130,000 CAD / year
- Full-time
(Backend Systems • Distributed Architecture • gRPC Microservices • Cloud Services • AI/ML & LLM Engineering)
Added 1 month ago
Staff Software Engineer, Delegated Administration (Auth0)
Okta
Toronto, ON
Mentor and coach less experienced engineers on sound engineering practices and technical leadership. Serve as a subject matter expert on all building scalable, reliable and maintainable…
Added 5 months ago
C
AI Engineer
Chubb
Toronto, ON
- Full-time
2 - 5 years’ experience in AI Engineering and/or Machine Learning (ML) with a focus on LLMs, with deep expertise in writing, and reviewing production code in Python
Added 2 months ago
Développeur logiciels - Software Developer
OneSpan
Montreal, QC
A Software Developer in Test (SDET) is a hybrid role that blends software engineering expertise with deep testing skills. SDETs design, develop, and maintain automated test frameworks,…
Added 5 months ago
TI
Site Reliability Engineer
Tecsys Inc.
Remote, Canada
- Full-time
- Remote
Strong relevant experience in Site Reliability, Cloud, or DevOps Engineering in SaaS or large-scale production environments
Added 6 months ago
QA Manager
Forta Solutions, LLC
Quinte West, Ontario
…and tests. This role will collaborate closely with Product, Engineering, and other stakeholders to ensure that high-quality, secure, and reliable software is delivered consistently and…
Added 5 months ago
S
Senior Site Reliability Engineer
SimCorp
Toronto, Ontario
- Full-time
…management, audit & compliance etc. You will work closely with DevOps engineers, clients, and stakeholders to ensure reliability, performance, and automation for both existing and new cloud…
Added 6 months ago
S
Senior Technical Customer Success Manager
Sentry
Remote, Canada
- $163,000 to $184,000 CAD / year
- Full-time
- Remote
Love developer tools, open-source, and/or all things software development life cycle!
Added 6 months ago
F
Director of Software Engineering (Canada)
Flosum
Remote, Canada
- Remote
At Flosum, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a…
Added 6 months ago
F
AI DevOps Developer (Content Services)
Fortinet
Burnaby, BC
- Full-time
…devices, and data everywhere. We are currently seeking an AI DevOps Developer (Content Services) to contribute to the success of our rapidly growing…
Added 2 months ago
C
Forward Deployed Engineer, Infrastructure Specialist (Public Sector)
Cohere
Remote, Canada
- $215,000 to $385,000 CAD / year
- Full-time
- Remote
…As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical…
Added 6 months ago
PD
Principal Technical Artist
Parallel Domain
Vancouver, British Columbia
- Full-time
Built strong working relationships with engineering, simulation, rendering, and DevOps stakeholders.
Added 6 months ago
D
Senior Security Engineer, Docker Desktop
Docker
Remote, Canada
- Full-time
- Remote
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's…

Sentry

Senior Technical Customer Success Manager

Remote, Canada

Remote

$163,000 to $184,000 CAD / year · Full-time

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Job details

Pay: $163,000 to $184,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
Posting language: English
Posted: Apr 30, 2026

Original job description

About Sentry

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.

Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.

About the role:

Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products.

You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met.

This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles - and you’re eager to join a fast-growing team delivering real value through an exceptional product - we’d love to meet you.

In this role you will:

Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
Drive customer success and health through effective onboarding, adoption, value realization, and retention.
Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
Act as a trusted, strategic advisor to each assigned customer - driving best practices, innovation, and long-term success.
Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.

You’ll love this job if you:

Enjoy talking about technology and interfacing with engineers and engineering leaders
Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
Appreciate working on a variety of projects with customers from lots of different industries
Like being “in the middle of it all”, working across the organization to move the product forward
Have a fast-paced, results-driven mindset
Love developer tools, open-source, and/or all things software development life cycle!

Qualifications

This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
Experience in working with complex, multi-divisional, multi-geographical customers
Impressive executive presence and communication abilities
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
You’re driven; no one needs to push you to excel; it’s just who you are
Passion for technology and being a part of a fast-growing SaaS company

Bonus qualifications

Past experience as a developer/devops
Extensive knowledge in application monitoring, Logs, Metrics, Traces

Equal Opportunity at Sentry

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.

Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy.

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More about this job

Responsibilities

The Technical Customer Success Manager will act as a product expert to ensure successful onboarding, platform adoption, and value realization for customers. They will collaborate with cross-functional teams to drive retention, identify expansion opportunities, and serve as a strategic advisor to meet customer business and technical goals.

Requirements

Candidates must hold a bachelor's degree in a CS or engineering-related field and possess at least 5 years of experience in customer-facing roles. Strong technical expertise in DevOps, application monitoring, and the software development life cycle is mandatory.

Skills

Customer Success
Account Management
Technical Support
DevOps
Application Monitoring
Cloud-native Infrastructure
Strategic Advising
Cross-functional Collaboration
Onboarding
Retention
Executive Presence
Communication
SaaS
Product Adoption

Benefits

Equity
Commission

Visa sponsorship

Not detected in the job text

Keywords

Sentry
Customer Success
Technical Customer Success Manager
DevOps
Application Monitoring
Logs
Metrics
Traces
Cloud-native
SaaS
Onboarding
Retention
Account Management
Management Consulting
Cross-functional
Engineering
Sales
Product Adoption
Strategic Advisor

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