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Jobs in Canada

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Added 37 mins ago
Intermediate Product Reliability Engineer
Siemens Healthineers
Ottawa, ON
Full-time
Under the supervision of the Manager, Assay Performance and Support, the Intermediate Product Reliability Engineer is responsible for ensuring continued correct sensor calibration,…
Added 1 hour ago
Graduate Quotations Engineer
targetjobs UK
Bolton, ON
Full-time
…scheduled, customer dates are achieved, and Customer and Sales Engineer is updated on any changes or alternatives to their…
Added 1 hour ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
Experience as a data architect, software architect, or senior data engineer, where the proposed resource’s focus has been collaborative work on and/or with cross-functional teams to create…
Added 1 hour ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Montreal, QC
Full-time
Professional Geoscientist (P.Geo.) or Professional Engineer (P.Eng.) designation in Canada.
Added 1 hour ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Montreal, QC
Full-time
Professional Geoscientist (P.Geo.) or Professional Engineer (P.Eng.) designation in Canada.
Added 1 hour ago
QA Automation Engineering Consultant
CGI
Toronto, ON
Full-time
We are seeking an experienced QA Automation Engineer to support enterprise branch-banking applications deployed across on-premises and Google Cloud Platform (GCP) environments. The…
Added 1 hour ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Toronto, ON
Full-time
Professional Geoscientist (P.Geo.) or Professional Engineer (P.Eng.) designation in Canada.
Added 1 hour ago
Senior Data Engineering
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
Full-time
We are looking for an exceptional analytics/data engineer to transform, optimize, test, and maintain architectures for enterprise analytics databases, data pipelines, and processing…
Added 1 hour ago
Network engineer
Total Cloud
Engineer, BC
Full-time
We are seeking an experienced and proactive network engineer to ensure the highest levels of reliability, security, and optimal performance for our corporate and critical lab network…
Added 1 hour ago
Backend Engineer
Upriver
Engineer, BC
Full-time
Added 1 hour ago
Founding AI Engineer
Upriver
Engineer, BC
Full-time
Added 1 hour ago
Principal Electrical Engineer
Worley
Oakville, ON
Full-time
We are currently recruiting for a Lead Electrical Engineer. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Oakville, Ontario.
Added 1 hour ago
AICS Design Verification Engineer- Multiple levels
Qualcomm
Vancouver, BC
Full-time
Master’s degree in Computer Science, Electrical Engineer, Computer Engineering, or a closely related field
Added 2 hours ago
Project Engineer
Lauren Services
Vancouver, BC
Contract
Lauren Services is seeking a Senior Project Engineer, Facilities (P.Eng.) to lead the technical delivery of complex brownfield and greenfield industrial facility projects. This role is…
Added 2 hours ago
Plumbing Plan Reviewer/Engineering Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Licensed engineer or licensed master plumber.
Added 2 hours ago
Co-op ASIC Digital Verification Engineer
SiTime Corporation
Ottawa, ON
Temporary
To further strengthen the team at our Ottawa location, we are looking for a Co-op ASIC Digital Verification Engineer who will work on the development of state of the art mixed-signal PLL…
Added 2 hours ago
Co-op ASIC Digital Verification Engineer
SiTime Corporation
Ottawa, ON
$24 to $26 CAD / hour
Temporary
As a Systems Engineer we are the first in line to work on brand new devices from Silicon Designers before they get into the hands of customers. The devices that SiTime Canada works on are…
Added 2 hours ago
Project Engineer
Salas O'Brien
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
We are searching for a Project Engineer (Mechanical) to assist in the design and preparation of mechanical building systems drawings required for implementing conceptual design into…
Added 2 hours ago
FPGA Design Engineer
Stefanini North America and APAC
Ottawa, ON · Kanata, ON
Contract
Stefanini is looking for FPGA Design Engineer with Radio experience (Onsite Role) in Ottawa, Ontario, Canada
Added 2 hours ago
Research Engineer - Benchmarks
Mendable
Toronto, ON
$250,000 to $290,000 USD / year
Full-time
A pure researcher who won't build the harness, or a pure engineer who won't think hard about methodology.
Added 2 hours ago
Backend Engineer, Client Portal
EvenUp
Remote, Canada
$152,660 to $214,475 USD / year
Full-time · Remote
Our Cases Product Engineering team is in search of a Backend Software Engineer who will lead the charge in architecting cutting-edge software integrations and revolutionize the user…
Added 2 hours ago
Principal Data Quality and Governance Engineer
''
Toronto, ON
Full-time
Position Title: Principal Data Quality and Governance Engineer
Added 2 hours ago
General Supervisor, Scheduling (7-7 Technical Services)
Agnico Eagle Mines Limited
Kirkland Lake, ON
Full-time
Professional Engineer designation (P.Eng) preferred or working toward;
Added 2 hours ago
ToolChain Engineer
NUVACORE
Canada
Full-time
…fully realized in software. We're hiring a Compiler & Toolchain Engineer to accelerate and harden the toolchains and libraries that help unlock the performance of Nuvacore's…
Added 3 hours ago
Senior Architecte IA/ML | Senior AI/ML Architect, Services professionnels pour le secteur public | Public Sector Professional Services
Amazon Web Services (AWS)
Montreal, QC
Full-time

Sentry

Senior Technical Support Engineer

Remote, Canada

Pay: $125,000 to $150,000 USD / year
Job type: Full-time
Workplace: Remote
Experience: 5–8+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems.
Posting language: English
Posted: Sep 30, 2026

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Original job description

About Sentry

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.

Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.

About the Role

At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world - developers at elite enterprises building the future of software - and they deserve answers that go deeper than a knowledge base link.

We are architecting the Technical Support engine. We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles.

Sentry Support Engineers aren't just clearing queues; they are Orchestrators. You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required.

In this role you will

Master the Sentry Ecosystem & Support Elite Developers

Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments.
Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability.
Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments.
Engineering Feedback Loop: Serve as the bridge between the world's best developers and our product teams, using data from your systems to prioritize high-impact platform fixes.

Engineer Agentic Operations (The Scaling Engine)

Deterministic Support Paths: Engineer the logic that powers our support agents, moving beyond probabilistic guesses to high-fidelity, autonomous resolutions.
Knowledge Engineering: Build the right context into our systems so they can resolve issues consistently and indefinitely.
Agentic Tooling Development: Use MCP (Model Context Protocol) and Sentry’s internal APIs to build "skills" for our agents, allowing them to perform complex lookups or state-checks autonomously.
The Seer Philosophy: We’ve already proven AI can handle autonomous production fixes with Seer. You will apply that same philosophy to the support lifecycle - moving us from a "Help Desk" to an "Autonomous Resolution Engine."

You’ll love this job if

You love eliminating Non-scalable effort: you enjoy automating repetitive work and take pride in building systems that save time and effort.
You’re a Full-Stack Troubleshooter: You enjoy jumping from a React frontend issue to a Python backend trace to a CI/CD pipeline failure in a single afternoon
You Value Evidence-Based Support: You prefer looking at data trends over anecdotal evidence to decide where to build automation next.
You’re a Developer Advocate: You want to guide the industry on how elite engineers and AI co-exist in a high-density technical ecosystem.

Qualifications

5–8+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems.
Strong Coding Foundations: Mastery of Python, JavaScript, Java, or Ruby. You are comfortable reading SDK source code and identifying bugs in production-level repositories.
Systems Depth: Deep understanding of distributed systems, microservices, APIs, and the "path of a pixel" from frontend to database.
AI & Automation Literacy: Practical familiarity with LLM orchestration (RAG, context windows, system prompts) and a critical eye for where AI succeeds versus where it requires human intervention.
Exceptional Communication: The ability to explain complex architectural concepts to a human and write precise "system instructions" for an AI.

Bonus qualifications

Open Source Contributor: An active presence on GitHub or experience maintaining open-source libraries.
Former Software Developer: You’ve spent time in the trenches as a full-time dev and know exactly what keeps our customers up at night.

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $125,000 to $150,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.

Equal Opportunity at Sentry

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.

Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy.

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More about this job

Responsibilities

You will act as a technical lead for agentic operations, performing deep-dive debugging and root-cause analysis on complex issues. Additionally, you will engineer autonomous support paths and build context into systems to resolve high-impact architectural puzzles.

Requirements

Candidates must have 5-8+ years of experience in technical support, systems engineering, or software development with mastery of Python, JavaScript, Java, or Ruby. Strong knowledge of distributed systems, APIs, and AI/LLM orchestration is required to succeed in this role.

Skills

Technical support engineering
Systems engineering
Software development
Python
JavaScript
Java
Ruby
Distributed systems
Microservices
APIs
LLM orchestration
RAG
Debugging
Root-cause analysis
Distributed tracing
Agentic operations

Benefits

Incentive compensation
Equity grants
Paid time off
Group health insurance coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Systems Engineering
Software Development
SaaS
Python
JavaScript
Java
Ruby
Distributed Systems
Microservices
APIs
LLM
RAG
Debugging
Observability
SDK
Agentic Ops
MCP
GitHub
Discord
CI/CD
Automation
Architecture
Root-cause analysis
Developer Advocate

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