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Added 11 days ago
Senior Full Stack Developer – Generative AI & Autonomous Agents - Toronto, Canada - Hybrid (10038)
Extreme Networks
Toronto, ON
Full-time
We are seeking an experienced Senior Full Stack Developer with deep expertise in backend systems (Java, Python, microservices) and modern UI frameworks (Angular, React) to join our…
Added 11 days ago
Senior Full Stack Engineer
RBC
Toronto, ON
Full-time
As a senior software developer, you will work as a part of an agile team to develop automation. We are looking for diverse backgrounds and experience, with a deep understanding of software…
Added 11 days ago
Full Stack Developer – Conversational AI
RBC
Toronto, ON
Full-time
…technology transformation. We are looking for a smart and talented full stack developer with a passion for building intelligent, conversational systems and full-stack expertise to bring…
Added 11 days ago
Associate Software Developer
Priceline
Toronto, ON
Full-time
Gain exposure to full-stack development by helping build user-facing features in React/JavaScript and connecting them with GraphQL APIs.
Added 2 months ago
Future Opportunities: Senior Software Developer - Product Engineering
Wealthsimple Technologies
Remote, Canada
$151,200 to $189,000 CAD / year
Full-time · Remote
Comfort working across the stack: Full-stack, front-end-leaning or backend-leaning experiences. Our frontend is React and React Native. And our primary backend stack is Ruby on Rails, and…
Added 2 months ago
Developpeur logiciel pour systemes d'essai moteurs | Software Developer for Engine Testing Systems
RTX
Longueuil, Quebec
Full-time
Une expérience en tant que développeur Full-Stack, avec une expertise dans des langages et des frameworks tels que C/C++, Qt, .NET, C# et/ou Vue.js.
Added 25 days ago
.Net Developer
Kumaran Systems
Toronto, ON
Full-time
We are seeking an experienced Full Stack .NET
Added 17 days ago
Software Engineer - Retailer Experience & Growth - Fullstack, Backend or Frontend
Faire
Toronto, ON · Kitchener, ON
Experience with similar technologies is welcome - you don’t need experience with our exact stack.
Added 13 days ago
Staff Software Engineer - UI Platform
Okta
Toronto, ON
…customers across the world. We are looking for an experienced full stack Staff Software Engineer (with a focus on UI) who is passionate about building large-scale, mission-critical…
Added 2 months ago
Senior Full Stack Developers
FCC / FAC
Regina, Saskatchewan · Alberta · British Columbia · Newfoundland and Labrador · Saskatchewan · Agriculture Place
Full-time
Full Stack Application Development: Design and build modern applications, APIs, integrations and service components using technologies such as Java, Spring Boot, Angular and relational…
Added 3 months ago
Senior Geographic Information System Analyst
ADGA Group Consultants Inc
Ottawa, Ontario
$80 to $120 CAD / hour
Contract
We are seeking a skilled Geographic Software Developer to support the development, integration, and maintenance of GIS-enabled web applications and supporting infrastructure within a secure…
Added 3 months ago
Software Developer
ADGA Group Consultants Inc
Ottawa, Ontario
$90,000 to $100,000 CAD / year
Full-time
We are seeking a Full-Stack Software Developer with strong Java and CMS (Liferay) experience to support the development, upgrade, and sustainment of Command View (CV/UCV) applications…
Added 3 months ago
Senior Product Engineer I - PHP
Docebo
Remote, Canada
$102,800 to $137,000 CAD / year
Full-time · Remote
Experience: 4+ years of experience in Backend or Full Stack development.
Added 10 days ago
Software Engineer Production Systems - Netflix Animation Studios
Netflix
Vancouver, BC
Full-time
Do you mostly think in Java but wish you could talk about movies all day? We are looking for adventurous Full Stack Software Engineers who want to use their skills to help our world class…
Added 1 month ago
Staff Software Engineer - Capital One Travel Tech - Full-stack
Capital One
Toronto, Ontario
Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Staff Software Engineer - Capital One Travel Tech - Full-stack
Added 3 months ago
Advanced Engineer, Product Engagement
Invesco Ltd.
Charlottetown, Prince Edward Island
Full-time
3+ years of experience in full stack object-oriented development languages such as Java
Added 3 months ago
Technical Support Engineer
Sentry
Remote, Canada
$100,000 to $125,000 CAD / year
Full-time · Remote
You’re a Full-Stack Troubleshooter: You enjoy jumping from a React frontend issue to a Python backend trace to a CI/CD pipeline failure in a single afternoon
Added 3 months ago
Full-Stack Software Developer
Engineered Intelligence Inc.
Mississauga, Ontario
Full-time
The Position: Do our values align with you? Are you an experienced Full-Stack Software Developer looking to join a dedicated team working together to build rewarding careers and an…
Added 3 months ago
Full Stack Developer, Tax Transformation Office
BDO
Toronto, Ontario
Full-time
We are seeking an exceptionally skilled Full Stack Developer to join the Tax R&D Lab within the Tax Transformation Office and help build the next generation of intelligent platforms,…
Added 22 days ago
Java Full stack
Capgemini
Montreal, QC
Minimum of 7 years of professional experience in Java (Primary) and Angular or React (Secondary)
Added 3 months ago
Full Stack Developer (Angular)
Citi
Remote, Canada
Full-time · Remote
The Full stack developer and responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology…
Added 3 months ago
Software Developer
ShyftLabs
Toronto, Ontario
Full-time
Design, develop, test, and maintain scalable full-stack applications, APIs, and cloud-based services
Added 3 months ago
Senior Full Stack AI Developer
Messagepoint
Toronto, ON
Full-time
We are seeking a Senior Full Stack AI Developer to join our Research and Development team and help advance our portfolio of AI-powered products. You will work across modern web applications…
Added 3 months ago
Senior Software Developer
Stantec
Edmonton, AB
Full-time
We are seeking a seasoned Senior Full Stack Developer to join our engineering team. This role is designed for a technical powerhouse who excels in building modern web applications,…
Added 4 months ago
Senior Staff Developer, DevOps
Benevity
Calgary, Alberta
Computer Science degree or equivalent experience, bringing over 7 years of experience in high-performance, full-stack software development

Sentry

Technical Support Engineer

Remote, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 4+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems.
Posting language: English
Posted: Jun 10, 2026

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Original job description

About Sentry

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.

Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.

About the Role

At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world - developers at elite enterprises building the future of software - and they deserve answers that go deeper than a knowledge base link.

We are architecting the Technical Support engine. We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles.

Sentry Support Engineers aren't just clearing queues; they are Orchestrators. You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required.

In this role you will

Master the Sentry Ecosystem & Support Elite Developers

Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments.
Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability.
Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments.
Engineering Feedback Loop: Serve as the bridge between the world's best developers and our product teams, using data from your systems to prioritize high-impact platform fixes.

Engineer Agentic Operations (The Scaling Engine)

Deterministic Support Paths: Engineer the logic that powers our support agents, moving beyond probabilistic guesses to high-fidelity, autonomous resolutions.
Knowledge Engineering: Build the right context into our systems so they can resolve issues consistently and indefinitely.
Agentic Tooling Development: Use MCP (Model Context Protocol) and Sentry’s internal APIs to build "skills" for our agents, allowing them to perform complex lookups or state-checks autonomously.
The Seer Philosophy: We’ve already proven AI can handle autonomous production fixes with Seer. You will apply that same philosophy to the support lifecycle - moving us from a "Help Desk" to an "Autonomous Resolution Engine."

You’ll love this job if

You love eliminating Non-scalable effort: you enjoy automating repetitive work and take pride in building systems that save time and effort.
You’re a Full-Stack Troubleshooter: You enjoy jumping from a React frontend issue to a Python backend trace to a CI/CD pipeline failure in a single afternoon
You Value Evidence-Based Support: You prefer looking at data trends over anecdotal evidence to decide where to build automation next.
You’re a Developer Advocate: You want to guide the industry on how elite engineers and AI co-exist in a high-density technical ecosystem.

Qualifications

4+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems.
Strong Coding Foundations: Mastery of Python, JavaScript, Java, or Ruby. You are comfortable reading SDK source code and identifying bugs in production-level repositories.
Systems Depth: Deep understanding of distributed systems, microservices, APIs, and the "path of a pixel" from frontend to database.
AI & Automation Literacy: Practical familiarity with LLM orchestration (RAG, context windows, system prompts) and a critical eye for where AI succeeds versus where it requires human intervention.
Exceptional Communication: The ability to explain complex architectural concepts to a human and write precise "system instructions" for an AI.

Bonus qualifications

Open Source Contributor: An active presence on GitHub or experience maintaining open-source libraries.
Former Software Developer: You’ve spent time in the trenches as a full-time dev and know exactly what keeps our customers up at night.

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $100,000 to $125,000 CAD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.

Equal Opportunity at Sentry

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy.

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More about this job

Responsibilities

The role involves performing deep-dive debugging and root-cause analysis for elite developers while acting as a strategic consultant for enterprise customers. Additionally, the engineer will build autonomous agentic systems and deterministic support paths to scale technical resolution.

Requirements

Requires 4+ years of experience in technical support or software development with mastery of languages like Python, JavaScript, Java, or Ruby. Candidates must have a deep understanding of distributed systems and practical familiarity with LLM orchestration and AI automation.

Skills

Python
JavaScript
Java
Ruby
Distributed Systems
Microservices
API Troubleshooting
LLM Orchestration
RAG
Root Cause Analysis
SDK Implementation
CI/CD Pipelines
React
Model Context Protocol
Technical Support Engineering
Knowledge Engineering

Benefits

Incentive Compensation
Equity Grants
Paid Time Off
Group Health Insurance Coverage

Visa sponsorship

Not detected in the job text

Keywords

Sentry
Observability
Distributed Tracing
Polyglot Environments
Agentic Ops
Human-in-the-Loop
MCP
Model Context Protocol
SaaS
Open Source
GitHub
Discord
RAG
System Prompts
Context Windows
Full-Stack Troubleshooting
Developer Advocacy
Technical Lead
Autonomous Resolution Engine
API
Microservices
Python
JavaScript
Java
Ruby
React
CI/CD
SDK
Root Cause Analysis
Knowledge Engineering

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