Clinical Assistant, Primary Care Support

Clinical Assistant, Primary Care Support

Job Posting Date: 11/11/2026 Job Closing Date: 11/27/2026 4:00 PM

What We Do

The South-East Ottawa Community Health Centre (SEOCHC) is a community-based organization that has provided integrated, interdisciplinary team-based care for over 40 years. Our mission is to make a positive difference in the lives of people who face inequities – by providing accessible community health and social services. We look to bring people together with the resources, expertise and services they need so that we can do our part to build a healthy, thriving community. At the heart of our delivery model are our shared commitment to equity and social justice, whole person health, community collaboration, heart driven integrity and evidence informed excellence.

Our talented, passionate team at SEOCHC makes a real and tangible impact on the lives of the residents of our community. We collaborate to deliver best-in-class services and care, and we’re looking for our next Clinical Assistant, Primary Care Support to join us in our mission.

Overview

The Clinical Assistant, Primary Care Support is an integral member of our interdisciplinary primary health care team in Health Services, reporting to the Manager, Primary Care. You will provide a combination of medical administrative, client service and clinical support to physicians, nurse practitioners, nurses and other health care providers. This includes reception, appointment scheduling, electronic medical record (EMR) management, referrals and correspondence, as well as preparing examination rooms, rooming clients, and obtaining and documenting vital signs and other routine measurements. Working within established policies, procedures and medical directives, you will help create a welcoming, accessible, culturally responsive and client-centred environment that reflects our commitment to health equity and reducing barriers to care.

Schedule: 35 hours per week, days, with occasional weekends and occasional evenings. This is an on-site position.

Key Responsibilities

• Provide medical administrative and secretarial support to physicians, nurse practitioners and the interdisciplinary team, including reception, appointment scheduling, client registration, EMR management, correspondence, referrals, requisitions and follow-up.
• Support client intake and clinical flow by preparing examination rooms, greeting and rooming clients, confirming client information, obtaining routine health information, and ensuring clients are prepared for their appointments.
• Obtain, document and communicate routine clinical measurements, including blood pressure, pulse, temperature, respiratory rate, oxygen saturation, height, weight, BMI and other approved non-invasive measurements, escalating abnormal or concerning findings to the appropriate regulated health professional.
• Collaborate with physicians, nurse practitioners, allied health professionals and community partners to maintain accurate, timely and confidential documentation in accordance with professional standards, organizational policies and applicable legislation.
• Promote client-centred, equitable and coordinated care by helping clients navigate CHC services, supporting accessibility and communication needs, and collaborating with the interdisciplinary team.
• Perform other duties appropriate to the scope of work, as assigned by Health Services leadership.

What you Bring

• Demonstrated commitment to health equity, accessibility, inclusion and culturally responsive care, and respectful work with clients from diverse cultural, socioeconomic, linguistic and social backgrounds.
• Secondary School Diploma and completion of a recognized Medical Office Administration, Medical Secretary, Medical Office Assistant or related health administration program, or an equivalent combination of education and relevant experience.
• Current CPR/BLS certification, or willingness to obtain within a specified period.
• Minimum 2 years of experience in a medical office, primary care, Community Health Centre, community health or other healthcare environment.
• Demonstrated experience providing medical administrative/secretarial support, using EMR systems, and with client intake, appointment scheduling and referral coordination.
• Experience obtaining and documenting vital signs is strongly preferred; experience in an interdisciplinary health care environment is an asset.
• Strong knowledge of medical office administration and primary care workflows, and strong EMR and computer skills.
• Excellent organizational and time-management skills, attention to detail, and the ability to manage competing priorities in a busy, fast-paced clinical environment.
• Excellent verbal and written communication, interpersonal and client service skills.
• Ability to maintain confidentiality, protect personal health information, and recognize and escalate clinical or client concerns appropriately.
• Ability to work independently and as part of an interdisciplinary team.
• Fluency in English (oral, reading and writing).

Nice-to-have

• Medical Laboratory Assistant/Technician education.
• Additional training in vital signs, phlebotomy, ECG, point-of-care testing or other primary care clinical procedures.
• Training in infection prevention and control, and experience or training in EMR systems.
• Experience working with vulnerable, marginalized and culturally diverse populations, and individuals experiencing barriers to accessing health care.
• Knowledge of the Ottawa health and social service landscape.
• French (Intermediate+; oral, reading and writing); other languages (conversational) are an asset.

Salary

$46,100.60/year - $54,818.40/year

What we Offer

• The Centre offers excellent employee benefits including generous leaves as well as Extended Health & Dental coverage.
• Opportunities for professional development.
• The Centre participates in the Healthcare of Ontario (HOOPP) pension plan.

Additional Information

For more information on our Centre visit www.seochc.on.ca.

This posting is for an existing position / a new role in our organization.

Artificial Intelligence will not be used to screen, assess or select applicants for this position. Thank you for your time and interest, however, please note that only applicants selected for an interview will be contacted.

The Centre is committed to employment equity. SEOCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

We strongly encourage applications from individuals who reflect the diversity of the communities we serve, including but not limited to Indigenous Peoples, racialized persons, members of the 2SLGBTQIA+ community, persons with disabilities, and others with lived experience of systemic barriers to equity.