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sephora.com

Asset Protection Team Lead

Toronto, ON, Canada

$30 to $35 CAD / hour · Full-time

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Job details

Pay: $30 to $35 CAD / hour
Job type: Full-time
Experience: Minimum of 2 years of Loss Prevention experience in a retail environment.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job ID: 298495
Location: ON-Scarborough (0506)
Address: 300 Borough Drive, Scarborough, ON M1P 4P5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

POSITION SUMMARY:

In addition to the duties described in the Agent job description, Asset Protection Team Leads assume additional job duties within their assigned stores. Specific duties include to serve as a trainer for new Agents and to assist in the development of existing Agents, work with the District Loss Prevention Manager to detect internal theft through various tools available and assure the adherence to Sephora Loss Prevention standards are met. Loss Prevention Leads will have the ability to support in the hiring process and conduct OPEX Evaluations where required.

DUTIES AND RESPONSIBILITIES:

Duties

Assist store with all Loss Prevention Programs.
Review exception reports and cash variances in stores to detect internal activity.
Act as a witness to internal interviews where applicable.
Prepare a Market and Agent recap for the DLPM weekly.
Assist in the training and development of Agents.
Organize and participate in shoplifting blitz’s quarterly.
Conduct Store Tours with store leadership teams which includes the completion of Store Tour Notes.Notes will be covered with leadership team and emailed to SD, DLPM, DM prior to completion of visit.
Review and approve Agents schedules within assigned district.
Assist high shrink stores with inventory prep.
Conduct Agent on-boarding.
Conduct OPEX evaluations where applicable.
In the absence of the DLPM attend and present at District meetings and cast cluster trainings.

Job Requirements

Able to work nights, weekends and holidays appropriate to the business needs with some overnight travel.
Oversee multi-store district.
Consistent and reliable attendance required.
Adhere to Sephora dress code policy.
Model client service and onstage leadership standards.
Be flexible to various learning styles with cast and Agents.
Demonstrate leadership by maintaining objective and professional relationships with brand partners, key stakeholders, cast, peers, and supervisors.

Qualifications

Minimum of 2 years of Loss Prevention experience in a retail environment.
Strong communications skills.
Strong interpersonal skills.
Intermediate computer skills.
High School graduate or equivalent.
Able to travel within district.
Must be able to stand/walk sales floor for an 8-hour shift.
Able to work in a fragrance filled environment.
Current licensing requirements (as required by provincial or local jurisdiction).

MEANINGFUL REWARDS:
The compensation ranges between CAD$30.00 - CAD$35.00/hr. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. Additionally, this role offers a comprehensive total rewards package, including performance bonuses, competitive benefits, and robust learning and development programs. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications, and this position is for an existing, open vacancy. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

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More about this job

Responsibilities

The Asset Protection Team Lead oversees loss prevention programs, trains and develops agents, and detects internal theft through exception reports and store tours. They also support hiring processes, conduct OPEX evaluations, and manage agent schedules across a multi-store district.

Requirements

Candidates must have at least 2 years of retail loss prevention experience and strong communication and interpersonal skills. The role requires the ability to work nights, weekends, and holidays, as well as the capacity to travel within the assigned district.

Skills

Loss prevention
Team leadership
Training and development
Internal theft detection
Inventory preparation
Communication skills
Interpersonal skills
Computer skills
Scheduling
Store operations
Conflict resolution
Reporting
Compliance

Benefits

Performance bonuses
Competitive benefits
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Loss Prevention
Asset Protection
Retail
Internal Theft
Inventory
OPEX
Training
Onboarding
Scheduling
Store Tours
Leadership
Compliance
Risk Management
Shrinkage
Reporting
District Management

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