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Added 14 mins ago
S
Operations Lead - Full Time
sephora.com
Oakville, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 14 mins ago
S
Operations Lead - Full Time
sephora.com
Winnipeg, MB
- $20.8 to $24.45 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 14 mins ago
S
Client Experience and Services Manager, Stores
sephora.com
Thunder Bay, ON
- Full-time
As the next Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance. This dual-focused role leads both the…
Added 14 mins ago
EL
Assistant Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 29 mins ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
ICBC is committed to delivering consistently high-quality customer service to all British Columbians. If you are dependable, collaborative, proactive, and committed to continuous learning,…
Added 43 mins ago
CD
CDL Delivery Trainee
Crown Distributors
SK
- Full-time
…cover 100% of your Class A CDL training costs. This is a paid, full-time entry-level role where you ride along with experienced drivers and work with a CDL instructor. Full-time, Monday…
Added 58 mins ago
TU
Financial Processing Levels 1-4 (Term Placements)
The University of British Columbia
Vancouver, BC
- Temporary
…temporary employee with UBC Hiring Solutions, you will be placed on full-time assignments (35 hours per week) which will vary in length, pay, location and work arrangement (onsite full-time…
Added 58 mins ago
ET
Sales Supervisor
Execulink Telecom
Woodstock, ON
- Full-time
Identify and control customer service issues through problem management, tracking and resolution
Added 58 mins ago
LH
Tenant Support Worker
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Vancouver, BC
- Full-time
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 58 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
New Westminster, BC
- Full-time
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 58 mins ago
IG
Project Manager
Imperial Glass Ltd.
Vancouver, BC
- Full-time
Role Description The Project Manager is a full-time, on-site role based in Vancouver, BC, overseeing residential and commercial glazing projects from initiation through completion.…
Added 58 mins ago
AD
Global Logistics and Compliance Manager
Active Dynamics
Scarborough Bluffs Park, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 1 hour ago
Associate Advisor, People, AMI
FortisBC
Surrey, BC
Reporting to the Talent Manager, AMI you will leverage your Human Resources expertise in a unionized environment to support the Advanced Metering Infrastructure (AMI) project in our…
Added 1 hour ago
T
Customer Experience Associate - Cantonese Language Skills an Asset
TD
Vancouver, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
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Customer Experience Associate - Mandarin Language Skills An Asset
TD
Burnaby, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
BP
Receiving Team Lead
Bass Pro Shops
Halifax, NS
- Full-time
Reporting to the Operations Manager (Front end - Backroom), the Full Time Receiving Lead is responsible for overseeing the successful day to day operation of a retail store department.
Added 1 hour ago
BM
Child Care Attendant - Year-Round - Occasional
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Ensuring all activities including lunch, rest time, outdoor play and ski lessons are being properly supervised.
Added 1 hour ago
R
Community Associate
Regus
Ottawa, ON
- Contract
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no…
Added 1 hour ago
M
Brand Manager
Metrie
Halton Hills, ON
- Full-time
This role is required to work in-branch 4 days per week
Added 1 hour ago
VM
Sales Rep - Weekly Pay - Flexible Work
Vector Marketing
Vancouver, BC
- Part-time
…Cutco products through one-on-one appointments that emphasize customer service. Our Cutco products are used in the home focusing on the kitchen and some gardening tools as well. Experience…
Added 1 hour ago
AU
Mobile Security Guard - Full Time Day Shifts
Allied Universal
London, ON
- $18 CAD / hour
- Full-time
Shifts : Tue, Wed, Thur, Fri and Sat | 7am to 3pm | Day Shifts
Added 1 hour ago
CR
Maintenance Manager
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Vancouver, BC
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 1 hour ago
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Treasury Manager- Capital Markets
Couche-Tard
Laval, QC
- Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 1 hour ago
VM
Sales Rep - Weekly Pay - Flexible Work
Vector Marketing
Calgary, AB
- Part-time
…Cutco products through one-on-one appointments that emphasize customer service. Our Cutco products are used in the home focusing on the kitchen and some gardening tools as well. Experience…
Added 1 hour ago
A
Software Development Manager, Tax Engine
Amazon
Vancouver, BC
- Full-time
Amazon’s eCommerce Services group is looking for a passionate, results-oriented inventive Software Development Manager. As the development manager, you'll lead a talented and nimble team of…

sephora.com

Client Experience and Services Manager, Stores

Thunder Bay, ON, Canada

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. · Full-time

Apply on join.sephora.com About employer

Applications open in a new tab.

Job details

Pay: The compensation ranges between CAD$54,800.00 - CAD$68,500.00.
Job type: Full-time
Experience: You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
Posting language: English
Posted: Nov 12, 2026

Original job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 299400
Store Name/Number: ON-Thunder Bay (0870)
Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the next Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance. This dual-focused role leads both the sales floor - our “Stage” - and its team of Leads and Beauty Advisors, as well as the Beauty, Skincare, and Fragrance Studio, including the Paid Services Beauty Advisor (PSBA) team who deliver personalized 1:1 services. With a strong emphasis on coaching and development, you will inspire and guide your teams to deliver exceptional client service and exceed company goals. Additionally, you will drive client engagement by innovating and executing in-store events and classes. This role reports to the Store Director and collaborates closely with the Store Operations and Talent Manager.

What you’ll be doing as a Client Experience & Beauty Services Manager at Sephora –

Training & Development. Conduct Beauty Advisor training for new hires and existing team members. Facilitate "Welcome to Sephora" and "Sephora 101" sessions as needed. Oversee the development and certification processes, while fostering opportunities to enhance artistry skills.

Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.

Client Experience. Managed the Services online reservation system, including publishing Beauty Advisors' availability and class schedules. Ensured adequate staffing to maintain a smooth client flow and efficient check-in process.

Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.

Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

We’d love to hear from you if –

You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.

You have a proven track record of coaching a team to company expectations and have a passion for training, development, and education.

You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.

You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.

You have excellent time management skills that extend to your team and their efficiency.

Bonus points if you have a passion or background in make-up artistry or skincare services.

You might not meet every requirement listed - and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.

Location, Availability, and Physical Requirements-

On-site: You will work at the location specified in the job posting.

Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.

Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora’s Total Rewards-

The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.

The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.

The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.

The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Apply on join.sephora.com About employer

More about this job

Responsibilities

The manager will lead the sales floor team and beauty services studio to ensure exceptional client experiences and store performance. Responsibilities include training staff, managing service reservations, executing visual merchandising, and fostering brand engagement.

Requirements

Candidates should have 2-4 years of management experience in beauty, retail, or customer service. A proven track record in team coaching, strong time management skills, and the ability to work flexible hours including evenings and weekends are required.

Skills

Team leadership
Coaching
Staff training
Client experience management
Visual merchandising
Inventory management
Vendor management
Sales floor management
Time management
Conflict resolution
Business development
Event execution
Customer service
Retail operations
Beauty industry knowledge

Benefits

Product discounts
Gratis
Exclusive brand events
Extended health insurance
Life insurance
Paid time off
Performance-based bonus
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Beauty
Management
Coaching
Training
Visual Merchandising
Client Experience
Sales
Inventory
Vendor Relations
Leadership
Customer Service
Store Operations
Staff Development
Event Planning
Skincare
Fragrance
Makeup Artistry
Performance Management
Time Management

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Work requirements

Jobs in Canada