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Added 23 mins ago
Assistant Caretaker (#048-VA)
Pembina Trails School Division
Winnipeg, MB
Part-time
DEPARTMENT: Facilities & Operations Department
Added 23 mins ago
Assistant Store Manager - Masonville
Lindt & Sprüngli (Canada), Inc
ON · Ontario, Canada
Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in Masonville. The ideal candidate must possess strong…
Added 23 mins ago
Forestry Management Assistant
GoodWork.ca
Mississauga, ON
Temporary
As a Forestry Management Assistant, you will be on the front lines of building and protecting the City’s urban forest – working outdoors in parks, neighbourhoods and natural areas while…
Added 37 mins ago
Assistant F&B Manager
3G4 Archive Hospitality
Toronto, ON
Up to $60,000 CAD / year
Full-time
Improve and maintain service-related internal administration systems to further benefit the department.
Added 52 mins ago
C202 - Program Assistant - (Part Time)
Phoenix Drug & Alcohol Recovery and Education Society
Chilliwack, BC
Part-time
The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills…
Added 1 hour ago
Rehab Assistant
Hotel Dieu Shaver Health and Rehabilitation Centre
St. Catharines, ON
Full-time
The Rehabilitation Assistant is responsible for providing a wide range of assigned patient care activities carried out under the direction and supervision of a Physiotherapist or…
Added 2 hours ago
Housekeeping Operations Manager
Fairmont Hotels & Resorts
Fairmont Hot Springs, BC
Full-time
Establish goals, measurements and results for the department along with the Assistant Director of Housekeeping
Added 2 hours ago
REHABILITATION ASSISTANT
Northern Health - BC
Dawson Creek, BC
Full-time
Are you a registered Rehabilitation Assistant looking to highlight your knowledge, skills, and abilities in a new and dynamic environment? We currently have an opportunity for you to bring…
Added 2 hours ago
Litigation Legal Assistant
WeirFoulds LLP
Toronto, ON
Full-time
We are currently recruiting a Litigation Legal Assistant to join our Commercial Litigation practice. This is an exciting opportunity for an individual who enjoys variety at a busy,…
Added 2 hours ago
Clinical Research Coordinator and Genetic Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Department / Research Program: Department / Research Program: Cancer Research Program (CRP)
Added 2 hours ago
Occupational Therapist - Rehabilitation and Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
Internship
Department: OPCZ BONE & JOINT INPATIENT OCCUPATIONAL
Added 2 hours ago
Kitchen Assistant Department Manager - Full Time
Longo's
Bolton, ON
Full-time
We are looking for a Kitchen Assistant Department Manager who is passionate about food and enjoys working in a fast paced, team environment!
Added 2 hours ago
Engineering Manager (Water)
City of St. Louis
Water Valley, AB
Full-time
Acts as principal assistant to the head of Distribution, fulfilling line functions in the absence of the Water Distribution Executive, Water Distribution Superintendent, Assistants in their…
Added 3 hours ago
Sessional Instructional Assistant - FLMA70H3 - How to Read a Film
University of Toronto - Woodsworth College
Toronto, ON · Scarborough, ON
Full-time
Qualifications: Graduate degree in English, Cinema Studies, or related field. Teaching assistant experience at the University of Toronto is an asset.
Added 3 hours ago
Outreach Coordinator
York University
Toronto, ON
Contract
…alignment with the University's core values. Reporting to the Assistant Manager, Off-Campus Housing, the Outreach Coordinator provides support in the development and implementation of…
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Administrative Assistant II | Clinical Operations North
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BC · British Columbia, Canada
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Interior Health is looking for an experienced, highly efficient and self-directed permanent full-time Administrative Assistant II to support the Nursing Administration department. The…
Added 3 hours ago
Research Assistant/Technician 3
The University of British Columbia
Vancouver, BC
$4,845.17 to $5,713.66 CAD / month
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Non Union Salaried - Research Assistant /Technician 3
Added 3 hours ago
HR and Administrative Assistant
The University of British Columbia
Vancouver, BC
$4,594 to $4,827 CAD / month
Full-time
Resources & Admin Services | Department of Zoology | Faculty of Science
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Medical Laboratory Assistant
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Medical Laboratory Assistant
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Full-time
Interior Health is seeking an experienced and dynamic Medical Laboratory Assistant to join our Medical Laboratory Department at Royal Inland Hospital in Kamloops, BC. If Medical Laboratory…
Added 3 hours ago
International Office Coordinator
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Full-time
A detailed job description is available from the Human Resource Services department.
Added 3 hours ago
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Interior Health is seeking an experienced and dynamic Medical Laboratory Assistant to join our Medical Laboratory Department at Penticton Regional Hospital in Penticton, BC. If Medical…
Added 3 hours ago
Teaching Assistant, School of Environment and Sustainability , ENVS 852 & ENVS 853
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Previous teaching assistant experience would be an asset.
Added 3 hours ago
Junior Legal Administrative Assistant - Family
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Other
We are looking for a Junior Legal Administrative Assistant to join our growing Family Department. This is a full-time permanent position and will provide you with the opportunity to gain…
Added 3 hours ago
Assistant Manager: Ski Patrol - Salary
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The Assistant Manager for Ski Patrol is a managerial position tasked with being responsible for leading multiple patrollers for the day-to-day operations on the mountain. This role will…

sephora.com

Client Experience Lead

Burnaby, BC, Canada

Pay: $22.85 to $28.55 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job ID: 296579
Store Name/Number: BC-Metropolis (0536)
Address: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Client Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Lead oversees sales floor departments to ensure the execution of the company's selling model and high-quality client service. They are also responsible for coaching team members, managing in-store events, and analyzing store performance to drive business objectives.

Requirements

Candidates must have one to three years of experience in a similar role at a comparable volume store. Strong verbal and written communication skills, along with the ability to attract and develop talented store leaders, are required.

Skills

Sales floor management
Client service
Team leadership
Performance management
Event management
Coaching
Communication skills
Business analysis
Client interactive technology
Training and development

Benefits

Performance-based bonus opportunities
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Client Experience
Leadership
Beauty
Skincare
Fragrance
Haircare
Performance Management
Coaching
Event Management
Business Development
Client Service
Team Building
Store Operations
Sales Floor Management

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