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Added 5 mins ago
Funeral Director, Funeral Services
Mount Pleasant Group
Brampton, ON
$80,735 to $90,555 CAD / year
Full-time
Added 5 mins ago
General Sales Manager
Trent Valley Honda
ON · Ontario, Canada
Full-time
Role Description: See the full details in our careers page on our website at tvhonda.com. The General Sales Manager is a full-time, on-site role based in Peterborough, Ontario, Canada. This…
Added 5 mins ago
Quality Engineer I - Mobile Automation Engineer
TD
Toronto, ON
Full-time
You’ll be expected to work Primarily onsite at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.
Added 5 mins ago
Technical Coordinator, Nickle Galleries, Libraries and Cultural Resources
University of Calgary
Calgary, AB
Full-time
Assists in monitoring environmental and physical conditions (temperature, humidity, etc.) and seeking assistance of the Zone Manager and Conservator as required.
Added 5 mins ago
Manager, Technology and Venture Development
TIAP - Toronto Innovation Acceleration Partners
Toronto, ON
Full-time
We are seeking a high-performing, analytically, entrepreneurial and commercially minded individual. The Manager, Technology & Venture Development role is ideal for someone who can…
Added 7 mins ago
Technical Sales Representative
Titan Environmental Containment & Titan USA
Leduc, AB
Full-time
Report regularly to the Regional Manager on sales activity, territory or account development, and pipeline status.
Added 7 mins ago
Educator, Wound, Ostomy & Skin Continence
Providence Healthcare
Vancouver, BC
Full-time
Reporting to the Patient Care Manager and working in collaboration with the Chief of Professional Practice and Nursing or designate:
Added 7 mins ago
Associate Operations Representative - Deposit Processing
Royal Bank of Canada
Vancouver, BC
Part-time
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Added 7 mins ago
Director EIAM Strategy &Technical Product Management (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
This role demands a technologist with proven hands-on experience designing and implementing complex identity systems, not a product manager focused on go-to-market or business development.
Added 19 mins ago
Administrative Assistant
Michael Hill
Victoria, BC
Full-time
Reporting to the National Retail Manager, you will provide professional, consistent and timely administrative support across Canadian Retail. You will coordinate schedules, prepare meetings…
Added 19 mins ago
Infirmière Gestionnaire de Cas, Bilingue - Nurse Case Manager - Bilingual
Cencora
Quebec, QC
Full-time
Maintain clear communication with the manager, team and the client regarding the management of patient cases;
Added 19 mins ago
Regional Philanthropy Manager (Calgary)
BC & Alberta Guide Dogs
Calgary, AB
Full-time
BC & Alberta Guide Dogs is seeking an experienced, relationship-driven Regional Philanthropy Manager to grow our philanthropic support and community presence throughout Calgary and Southern…
Added 19 mins ago
Internet Sales Consultant
Dilawri Group of Companies
North Vancouver, BC
Full-time
North Shore Acura is seeking a Internet Sales Consultant to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by…
Added 19 mins ago
Sales Consultant
Dilawri Group of Companies
North Vancouver, BC
Full-time
North Shore Acura is seeking a Sales Consultant to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by cultivating…
Added 19 mins ago
Service Advisor
Dilawri Group of Companies
Vancouver, BC
Full-time
Reporting to the Service Manager, this role is responsible for promptly and courteously assisting all service customers while ensuring accuracy in repair order documentation, clear…
Added 19 mins ago
Product Advisor
Dilawri Group of Companies
North Vancouver, BC
Full-time
North Shore Honda is seeking a Product Advisor to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by cultivating…
Added 19 mins ago
Assistant Service Manager
Dilawri Group of Companies
Vancouver, BC
Full-time
Mercedes-Benz Vancouver is currently looking to fill the position of Assistant Service Manager. Reporting to the Service Manager, this role supports the day-to-day operations of the Service…
Added 20 mins ago
CLIENT SUPPORT COORDINATOR, OTTAWA AND KINGSTON
BDC
Kingston, ON
Full-time
Provide excellent support service to the business development team and business center manager.
Added 20 mins ago
CLIENT SUPPORT COORDINATOR, OTTAWA AND KINGSTON
BDC
Ottawa, ON
Full-time
Provide excellent support service to the business development team and business center manager.
Added 20 mins ago
Training Delivery Specialist
GardaWorld
Montréal-Ouest, QC
Full-time
Analyze trends in training outcomes in collaboration with the Program Delivery Manager.
Added 20 mins ago
Dietary Aide - Agecare, Elmira
AgeCare
Elmira, ON
Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 20 mins ago
Senior Manager, Specialty Programs
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
Specialty Health Network is hiring a dynamic Senior Program Manager who will lead a team to deliver patient support programs for specialty drug therapies. This team delivers superior…
Added 20 mins ago
Produce - Manager Produce
Sobeys
Moncton, NB
Full-time
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 20 mins ago
Shift Supervisor (Packing / Fabrication)
ALMAG Aluminum
Brampton, ON
Full-time
Responsible to address performance issues promptly and constructively, seeking manager and HR advice as necessary to manage escalated concerns
Added 20 mins ago
Account Manager/Sales Rep – US Pool and Geoliner Markets
CGT
Cambridge, ON
$80,000 to $100,000 CAD / year
Full-time
We are seeking an Account Manager/Sales Rep to manage a strong US Pool portfolio and accelerate growth in the geoliner/containment market.

sephora.com

Client Experience Lead

Burnaby, BC, Canada

Pay: $22.85 to $28.55 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Job ID: 296579
Store Name/Number: BC-Metropolis (0536)
Address: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Client Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Lead oversees sales floor departments to ensure the execution of the company's selling model and high-quality client service. They are also responsible for coaching team members, managing in-store events, and analyzing store performance to drive business objectives.

Requirements

Candidates must have one to three years of experience in a similar role at a comparable volume store. Strong verbal and written communication skills, along with the ability to attract and develop talented store leaders, are required.

Skills

Sales floor management
Client service
Team leadership
Performance management
Event management
Coaching
Communication skills
Business analysis
Client interactive technology
Training and development

Benefits

Performance-based bonus opportunities
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Client Experience
Leadership
Beauty
Skincare
Fragrance
Haircare
Performance Management
Coaching
Event Management
Business Development
Client Service
Team Building
Store Operations
Sales Floor Management

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