Jobs in Canada

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Added 4 mins ago
Golf Professional
Jump Recruitment Specialists
St. John's, NL
Full-time
Higher Talent is seeking an experienced and customer-focused Golf Professional to lead the day-to-day golf operations at GlenDenning Golf Course in St. John's. Reporting to the General…
Added 5 mins ago
Account Representative
Movati
Edmonton, AB
Full-time
Account Representatives consistently deliver an exceptional customer service experience to current members too! They are strong relationship builders and maintain regular contact with Club…
Added 20 mins ago
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$75 to $90 CAD / hour
Contract
…organized into pods of 8–12. The contractor will have access to customer data. Meetings account for approximately 4 hours per day on average, with both internal and external stakeholder…
Added 20 mins ago
Supervisor, Production
Shoppers Drug Mart
Richmond Hill, ON
$60,000 to $82,500 CAD / year
Full-time
…process of their team within Operations and to ensure optimal customer service delivery and the needs of the staff and the organization are met. The Supervisor will lead efforts to…
Added 20 mins ago
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
North Bay, ON
Part-time
The Thrift Store Clerk provides service to customers, sort incoming products and assists in the ongoing retail operations of The Salvation Army North Bay Thrift Store.
Added 35 mins ago
Full Time Key Holder / Cashier Operations- BOSS Store, Royalmount
HUGO BOSS Canada, Inc.
Mont-Royal, QC · Mount Royal, CA-QC
Full-time · Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 35 mins ago
Automotive Detailer - Car Washer - Thunder Bay
Enterprise Holdings
Thunder Bay, ON
$19.35 CAD / hour
Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 35 mins ago
Automotive Detailer - Full Time - Thunder Bay
Enterprise Holdings
Thunder Bay, ON
$19.35 CAD / hour
Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 35 mins ago
Automotive Detailer - Car Washer - Milton
Enterprise Holdings
Milton, ON
$18.5 CAD / hour
Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 35 mins ago
Assistant Bakery Manager - Contract
Farm Boy Inc.
Oakville, ON
From $21.5 CAD / hour
Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 49 mins ago
Responsable/Lead, Part Time - Quartier DIX30
Gap
Brossard, QC
Part-time
…employés afin de veiller à l’adoption des bons comportements de service et à l’exécution des tâches dans vos domaines d’expertise. Vous vous concentrerez sur la direction des processus ou…
Added 49 mins ago
Responsable/Lead, Part Time - Quartier DIX30
Gap
Brossard, QC
Part-time
…employés afin de veiller à l’adoption des bons comportements de service et à l’exécution des tâches dans vos domaines d’expertise. Vous vous concentrerez sur la direction des processus ou…
Added 49 mins ago
Assistant Bakery Manager - Contract
Farm Boy Inc.
Oakville, ON
$21.5 CAD / hour
Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 49 mins ago
Assistant Manager - Etobicoke SmartCentre
Old Navy
Toronto, ON · Etobicoke, ON
Full-time
…profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution…
Added 50 mins ago
In Store Bakery - Manager Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
…fiscally responsible operation of the department. The Manager will lead, manage, coach, motivate and train staff to achieve the highest level of customer service, while adhering to all Food…
Added 1 hour ago
Contractor Sales Representative
J.D. Irving, Limited
Clarenville, NL
Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 1 hour ago
Global Account Manager
Cogent Communications
Montreal, QC
Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 1 hour ago
CONTROLLER
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
Resolve escalated client service issues and strengthen relationships with stakeholders throughout Birchwood Automotive Group
Added 1 hour ago
Assistant Manager
EssilorLuxottica Group
Kitchener, ON
Previous experience in leadership position within retail & customer service industry
Added 1 hour ago
Assistant Manager - BOSS Outlet, Saint-Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
Other
Strong customer service and communication skills
Added 2 hours ago
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Truro, NS
Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 2 hours ago
Key Holder - Jo Malone London - Parttime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 2 hours ago
Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
Store Manager | Richmond Centre
lululemon
BC · British Columbia, Canada
Full-time
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps…
Added 2 hours ago
Assistant Manager - BOSS Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
Other
Strong customer service and communication skills

sephora.com

Client Experience Lead

Burnaby, BC, Canada

Pay: $22.85 to $28.55 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job ID: 296579
Store Name/Number: BC-Metropolis (0536)
Address: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Client Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Lead oversees sales floor departments to ensure the execution of the company's selling model and high-quality client service. They are also responsible for coaching team members, managing in-store events, and analyzing store performance to drive business objectives.

Requirements

Candidates must have one to three years of experience in a similar role at a comparable volume store. Strong verbal and written communication skills, along with the ability to attract and develop talented store leaders, are required.

Skills

Sales floor management
Client service
Team leadership
Performance management
Event management
Coaching
Communication skills
Business analysis
Client interactive technology
Training and development

Benefits

Performance-based bonus opportunities
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Client Experience
Leadership
Beauty
Skincare
Fragrance
Haircare
Performance Management
Coaching
Event Management
Business Development
Client Service
Team Building
Store Operations
Sales Floor Management

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