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Added 10 mins ago
NB
Banking Advisor D
National Bank of Canada
Montreal, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 12 mins ago
NB
Banking Advisor
National Bank of Canada
Shippagan, NB
- Temporary
…depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in…
Added 14 mins ago
Associate Director, Social Policy
Government of Alberta
AB
Sound understanding of the relationship between policy, stakeholder engagement, and political environments.
Added 14 mins ago
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Social Media Manager
Blazesoft
Vaughan, ON
- Full-time
Report on social media and email performance, including engagement, audience growth, registrations, and customer acquisition.
Added 27 mins ago
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Gestionnaire de comptes, Services de pièces de rechange / Account Manager, Spare Parts Services
Pratt & Whitney
Longueuil, QC
- Full-time
Added 27 mins ago
TC
Senior Manager, User Engagement
Thrive Career Wellness Platform
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are looking for a Senior Manager, User Engagement to own how Thrive guides, activates, and supports the people who use our platform, from their first invitation through to the outcomes…
Added 27 mins ago
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Server l Part Time l Novotel Toronto Centre
Silver Hotel Group
Toronto, ON
- Part-time
Reporting to the Outlets Manager, you would be responsible for performing the following tasks to the highest standards:
Added 27 mins ago
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General Manager (Grand Prairie Contract 12 Months)
Indigo
AB · Alberta, Canada
- $42,500 to $68,500 CAD / year
- Contract
The General Manager (Grand Prairie Contract) is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for…
Added 27 mins ago
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Manager, Client Growth & Lead Generation - Tangerine
Tangerine
Toronto, ON
- Full-time
The Manager, Client Growth & Lead Generation is responsible for identifying and developing opportunities to generate high-quality client leads and increased booking for Tangerine advisors.…
Added 27 mins ago
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System Implementation Specialist
Dawn Recruiting Agency
Vaughan, ON
- Full-time
…that follows. You will work closely with the assigned Project Manager, who oversees overall project timelines and…
Added 29 mins ago
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Value Stream Manager Vanes
RTX
Longueuil, QC
- Full-time
Gérer une équipe de spécialistes de comptes et de gestionnaires de comptes, et t’assurer de la conformité des dates d’engagement (« promise dating ») du fournisseur lorsque celui-ci ne…
Added 29 mins ago
Senior Project Manager
MongoDB
Vancouver, BC
MongoDB is looking for a Senior Project Manager to lead complex customer-facing Professional Services engagements and serve as the accountable delivery owner for customer requirements,…
Added 29 mins ago
Assistant Manager - West 4th
Lush Handmade Cosmetics
Vancouver, BC
The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a…
Added 29 mins ago
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YMCA Event - Brand Ambassador - GTA
Match Retail
Mississauga, ON · Brampton, ON · Markham, ON · Toronto, ON · North York, ON
- Part-time
…conversion in traditional shopping environments through enhanced customer experiences. The agency prides itself on top-notch people and best-in-class training to produce unparalleled…
Added 29 mins ago
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Communications Manager
Finning
Edmonton, AB · Calgary, AB
- Full-time
We’re looking for a Communications Manager with a strong journalism foundation, someone who is energized by telling the story of Finning Canada. In this role, you’ll shape and deliver…
Added 29 mins ago
Retail Territory Sales Representative - Toronto West
Molson Coors
Toronto, ON
…Commercial team. This position reports to the District Sales Manager, and is responsible for achieving volume and distribution targets for our continued success in the…
Added 39 mins ago
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Community Manager
TradeSpace
Calgary, AB
- Full-time
Join TradeSpace as a Community Manager – A Role That Will Challenge You!
Added 39 mins ago
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Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 39 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 39 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 39 mins ago
S
Access Reimbursement Manager
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 39 mins ago
S
Front End - Manager Front End
Sobeys
Winkler, MB
- Full-time
The Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 39 mins ago
S
In Store Bakery - Manager Bakery
Sobeys
Belle River, PE
- Full-time
The Bakery Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead, manage, coach, motivate and train staff to achieve the…
Added 39 mins ago
S
Meat - Manager Meat
Sobeys
Campbell River, BC
- Full-time
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 39 mins ago
S
Floral - Manager Floral
Sobeys
Campbell River, BC
- Full-time
The Floral Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…

sephora.com

Client Experience Manager

Edmonton, AB, Canada

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. · Full-time

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Job details

Pay: The compensation ranges between CAD$54,800.00 - CAD$68,500.00.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 297128
Store Name/Number: AB-So Edmonton Common (0868)
Address: 9761 19 Avenue, Edmonton, AB T6N 1N5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

You’ll love working here…
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

Training & Development. Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
You have proven ability to lead and build top performing teams.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Manager is responsible for overseeing all sales, services, and events within a specific Sephora store location. They lead and develop various teams, including artists and advisors, to ensure company objectives are met and exceeded.

Requirements

Candidates must have two to four years of experience in a similar retail leadership role. Proven ability to build high-performing teams and flexible availability for peak retail hours, including nights and weekends, is required.

Skills

Leadership
Team management
Sales management
Training and development
Customer service
Talent acquisition
Performance management
Retail operations
Conflict resolution
Communication
Strategic planning
Mentoring

Benefits

Discounts
Gratis
Exclusive brand events
Training
Performance-based bonus
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Beauty
Sales Management
Team Leadership
Customer Experience
Talent Development
Medallia
My Sephora Career
Training
Hiring
Operations
Client Feedback
Store Management
Entrepreneurial Spirit
Employee Engagement

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