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Added 9 mins ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
Joliette, QC
- Full-time
…Advisory (Risk Services and Deal Advisory). Reporting to the Director, Talent Attraction, this role will partner with senior business and HR leaders to deliver exceptional talent hiring…
Added 9 mins ago
CM
Experienced Physiotherapist (Concussion and/or Pelvic Floor experience)
Changepain Medical & Allied Health Clinic
Burnaby, BC
- Part-time
Clinical experience and specialized training is required. There is an overflow of patients in need of pelvic health, clinical Pilates and/or vestibular and concussion care. We have advanced…
Added 9 mins ago
AC
Director of Sales
ATS Corporation
Toronto, ON
- Full-time
The Director of Sales role is responsible for developing the selling strategies for the company within North America and leading a team of account / territory managers for Paxiom,…
Added 25 mins ago
CB
Senior Project Manager
Clark Builders
AB · Edmonton, AB
- Full-time
Reporting to: Director, Operations or Project Executive
Added 54 mins ago
LP
Condominium Property Manager
Living Properties Inc.
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
have a minimum 10-15 years of experience in condominium management;
Added 54 mins ago
FF
Associate Director, Finance
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- Full-time
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Added 1 hour ago
AM
Financial Services Associate
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Barrie, ON
- Part-time
Minimum 2 years' recent full-time experience in accounts receivable and accounts payable.
Added 1 hour ago
V
Registered Practical Nurse Temporary Part time Days
VitalHires
Barrie, ON
- Part-time
Reporting to the Director of Care, the Registered Practical Nurse is a critical role within our communities as it impacts the lives of residents.
Added 1 hour ago
LC
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Create and analyze reports from Microstrategy, ABI and SAP retail and builds weekly sales reports for PM & Director
Added 1 hour ago
EC
Event Audio Visual Technician - GTA - Part-time
Encore Canada
Toronto, ON
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…This position reports to an Operations Manager, Operations Director or Director, Event…
Added 1 hour ago
LC
Specialist, Front Store Operations
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Toronto, ON
- Full-time
Reporting directly to the Director, Front Store Operations, the incumbent liaises, collaborates, and coordinates between various Central Office departments to support the Stores and the…
Added 1 hour ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
…Technologists With a Background Supported By Years Of Construction Experience. Experience Related To Construction Of Infrastructure Is The Primary Requirement For This Position. This…
Added 1 hour ago
UO
Alumni Coordinator – Events and Marketing
University of Victoria
Victoria, BC
- Full-time
As part of the Alumni & Development unit, and under the leadership of the Director, Alumni Relations, the UVic Alumni Relations office works in partnership with the UVic Alumni Association…
Added 1 hour ago
SP
Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
- Full-time
As the Senior Director within the Salesforce Controllership group, you will be the strategic owner of our Finance system architecture, data flow, and enhancement roadmap. It is a critical…
Added 1 hour ago
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Health Care Aide- Casual
COGIR Real Estate
St. Albert, AB
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 1 hour ago
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Lead Engineer, Active Equities, Public Markets Technology
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Toronto, ON
- Full-time
…enable the Active Equities investment business. Reporting to the Director, Active Equities Technology, you will partner with investment professionals, data teams, and technology colleagues…
Added 1 hour ago
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Senior Manager, Specialty Pharmacy-2
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Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…
Added 1 hour ago
ET
Director, Analog IC Design
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- Full-time
Degree Requirements: MSEE required, with extensive analog IC design experience and a proven track record of leading design teams.
Added 1 hour ago
SM
Associate Director
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Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Associate Director - Halifax
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We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 1 hour ago
R
Senior Director, Program Delivery
RBC
Toronto, ON
- Full-time
As a member of RBC Borealis AI, reporting to the VP, Solutions Engineering & Delivery, the Senior Director, Program Delivery will lead the strategic planning, execution, and governance of…
Added 1 hour ago
R
Associate Director, Digital Transformation
RBC
Toronto, ON
- Full-time
We are seeking a strong Associate Director of Digital Transformation to join our team and drive exceptional project governance and decision making across our projects. In this role, you…
Added 2 hours ago
V
Registered Practical Nurse Permanent Full-Time Evenings
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sephora.com

Client Experience Manager

Edmonton, AB, Canada

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. · Full-time

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Job details

Pay: The compensation ranges between CAD$54,800.00 - CAD$68,500.00.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 297128
Store Name/Number: AB-So Edmonton Common (0868)
Address: 9761 19 Avenue, Edmonton, AB T6N 1N5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

You’ll love working here…
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

Training & Development. Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
You have proven ability to lead and build top performing teams.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Manager is responsible for overseeing all sales, services, and events within a specific Sephora store location. They lead and develop various teams, including artists and advisors, to ensure company objectives are met and exceeded.

Requirements

Candidates must have two to four years of experience in a similar retail leadership role. Proven ability to build high-performing teams and flexible availability for peak retail hours, including nights and weekends, is required.

Skills

Leadership
Team management
Sales management
Training and development
Customer service
Talent acquisition
Performance management
Retail operations
Conflict resolution
Communication
Strategic planning
Mentoring

Benefits

Discounts
Gratis
Exclusive brand events
Training
Performance-based bonus
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Beauty
Sales Management
Team Leadership
Customer Experience
Talent Development
Medallia
My Sephora Career
Training
Hiring
Operations
Client Feedback
Store Management
Entrepreneurial Spirit
Employee Engagement

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