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Added 16 mins ago
CV
Event Specialist
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Vancouver, BC
- Full-time
Reports To: Associate Director, Member & Community Events
Added 17 mins ago
Global Supply Chain Manager
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Added 17 mins ago
Retail Associate - Winter 2026/27
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Added 33 mins ago
R
Nike - Sales Coach - Toronto Eaton Centre
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…its business portfolio in Canada, and the role of the Store Director is pivotal in leading the future of Nike Retail Stores within the…
Added 47 mins ago
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PROJECT MANAGER
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Coordinator, Revenue Operations
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Toronto, ON
- Full-time
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Added 2 hours ago
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Sales Associate
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Added 2 hours ago
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MEMS Process Engineer
Norcada
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Director of Design
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Vancouver, BC
- Full-time
…specializing in commercial interior environments, to seek a Director of Design to join their team in Vancouver. Our Client brings together multifaceted services to provide clients with an…
Added 3 hours ago
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Client Experience Manager
sephora.com
Edmonton, AB
- Full-time
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You…
Added 3 hours ago
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Associate Director-AI&Data
Accenture
Ottawa, ON · Montreal, QC
- Full-time
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Added 3 hours ago
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Senior Director, Partnership Sales
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Added 3 hours ago
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Director, Legal & Loan Operations
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- Full-time
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Added 4 hours ago
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Added 4 hours ago
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Director, Brokerage Operations
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Regional Operations Specialist
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Remote, Canada
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Remote, Canada
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Regional Operations Specialist
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Added 5 hours ago
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We are looking for a marketing and sales developer who will work and report directly to the marketing director.

sephora.com

Client Experience Manager

Edmonton, AB, Canada

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. · Full-time

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Job details

Pay: The compensation ranges between CAD$54,800.00 - CAD$68,500.00.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 297128
Store Name/Number: AB-So Edmonton Common (0868)
Address: 9761 19 Avenue, Edmonton, AB T6N 1N5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

You’ll love working here…
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

Training & Development. Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
You have proven ability to lead and build top performing teams.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Manager is responsible for overseeing all sales, services, and events within a specific Sephora store location. They lead and develop various teams, including artists and advisors, to ensure company objectives are met and exceeded.

Requirements

Candidates must have two to four years of experience in a similar retail leadership role. Proven ability to build high-performing teams and flexible availability for peak retail hours, including nights and weekends, is required.

Skills

Leadership
Team management
Sales management
Training and development
Customer service
Talent acquisition
Performance management
Retail operations
Conflict resolution
Communication
Strategic planning
Mentoring

Benefits

Discounts
Gratis
Exclusive brand events
Training
Performance-based bonus
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Beauty
Sales Management
Team Leadership
Customer Experience
Talent Development
Medallia
My Sephora Career
Training
Hiring
Operations
Client Feedback
Store Management
Entrepreneurial Spirit
Employee Engagement

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