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sephora.com

Operations Lead - Full Time

Toronto, ON, Canada

Pay: $22.2 to $26.1 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job ID: 296183
Store Name/Number: ON-Yonge & Eglinton (0862)
Address: 2300 Yonge St, Unit #100, Toronto, ON M4R 1K8, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

Your role at Sephora:

Team Lead, Operations

Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
Visual Merchandising. Manage the merchandising concepts and on-stage  visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Develop budget strategies.  Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You have proven ability to influence peers and provide feedback.
You can demonstrate strong store operations skills.
You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Operations Lead is responsible for managing all store operations, including inventory control, visual merchandising, and supply management. They also provide leadership to the operations team, conduct performance assessments, and act as the Manager on Duty to support sales floor activities.

Requirements

Candidates should have one to three years of experience in a similar role at a comparable volume store. Strong skills in store operations, time management, problem-solving, and the ability to influence and provide feedback to peers are required.

Skills

Operations management
Inventory management
Visual merchandising
Staffing
Performance management
Budgeting
Time management
Problem-solving
Leadership
Coaching
Client engagement
Payroll management
Shipping and receiving
Cycle counting

Benefits

Performance-based bonus
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Operations Lead
Retail
Inventory Management
Visual Merchandising
Staffing
Payroll
Budgeting
Performance Management
Manager on Duty
Shipping
Receiving
Cycle Counting
Coaching
Leadership
Client Relations
Operations Excellence
Supply Management

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