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Added 11 mins ago
RP
Director of Operations
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Director of Operations to provide strategic and operational leadership across complex, multi‑service operations within a transportation and service‑based…
Added 11 mins ago
SP
Healthcare Commercial Construction Project Manager (Edmonton/Calgary)
Synergy Projects Ltd.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Ready to lead exciting commercial construction projects and make a lasting impact?
Added 12 mins ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 12 mins ago
XT
Project Manager
Xodus Travel Services Inc.
Windsor, ON · ON
- $80,000 to $105,000 CAD / year
- Full-time
…objectives and deliver measurable value. The Project Manager will lead cross-functional teams through the project lifecycle, from initiation to closure, ensuring that all project goals are…
Added 12 mins ago
S
Director of Finance
SHIPSHEY
Mississauga, ON
- $98,968.67 to $118,320 CAD / year
- Full-time
Lead the development and monitoring of organizational financial plans and long-term fiscal strategies
Added 12 mins ago
TE
Marketing Manager
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
- Contract
Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's…
Added 12 mins ago
ST
Executive Assistant
Strides Toronto
Scarborough Bluffs Park, ON
- $51,699 to $60,202 CAD / year
- Full-time
…treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child…
Added 12 mins ago
ST
Respite Worker
Strides Toronto
Scarborough Bluffs Park, ON
- $25.64 to $29.86 CAD / hour
- Contract
…treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child…
Added 12 mins ago
ST
Applied Behaviour Analysis Therapist
Strides Toronto
Scarborough Bluffs Park, ON
- $33.81 to $39.37 CAD / hour
- Contract
…treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child…
Added 12 mins ago
DP
BD & Marketing Manager - Disputes
DLA Piper Canada LLP
Vancouver, BC · Toronto, ON
- $140,000 to $165,000 CAD / year
…includes support for cross-functional projects such as CRM, experience management, client onboarding, and lateral…
Added 12 mins ago
EH
Admissions Coordinator FT
Edgewood Health Network Inc
Nanaimo, BC
- Up to $50,000 CAD / year
- Full-time
…treatment modalities, ethics, confidentiality, and identifying client needs. Additionally, the Admissions Coordinator manages an active pipeline of inquiries while working with medical and…
Added 12 mins ago
Mental Health & Addiction Treatment Sup Workr Cas
Edgewood Health Network Inc
Saskatoon, SK
Work closely with nursing, security, housekeeping, and Team Lead to ensure client and facility safety.
Added 12 mins ago
Mental Health & Addiction Support Worker CAS
Edgewood Health Network Inc
Head of Jeddore, NS
…supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate…
Added 12 mins ago
DD
Community Support Worker | Casual - #2167
Developmental Disabilities Association
Richmond, BC · Vancouver, BC
- $28.46 to $31.57 CAD / hour
Lead engaging, person-centered programs tailored to diverse abilities
Added 12 mins ago
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#2213 - Community Support Worker | Permanent Full Time
Developmental Disabilities Association
Richmond, BC
- $28.46 to $31.57 CAD / hour
- Full-time
Lead engaging, person-centered programs tailored to diverse abilities
Added 12 mins ago
DD
#2239 - Community Support Worker | Permanent Full Time
Developmental Disabilities Association
Vancouver, BC
- $28.46 to $31.57 CAD / hour
- Full-time
Lead engaging, person-centered programs tailored to diverse abilities
Added 20 mins ago
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Home child care provider
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Surrey, BC
- From $22 CAD / hour
- Full-time
- On-site
Added 24 mins ago
RW
Home child care provider
ryan warren and lindsay raoufi
Calgary, AB
- $21 to $21.5 CAD / hour
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- On-site
Added 27 mins ago
G
Superviseur de la vente au détail/Retail Supervisor, Full Time - Carrefour Laval
Gap
Laval, QC
- Full-time
…équipe et à susciter des comportements permettant d’offrir une expérience en magasin inégalée.In this role, you will support the store leadership team by performing functional tasks as…
Added 27 mins ago
G
Superviseur de la vente au détail/Retail Supervisor, Full Time - Carrefour Laval
Gap
Laval, QC
- Full-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 27 mins ago
MO
Endpoint Management Consultant
MSP OPERATIONAL CORP
Vancouver, BC
- $125,000 to $130,000 CAD / year
- Full-time
…for delivering on a range of business solutions across our client landscape. Our target consultant is a Microsoft-centric professional who enjoys engaging in a variety of end-to-end…
Added 27 mins ago
BC
General Manager
BELFOR CANADA INC.
Collingwood, ON
- Up to $90,000 CAD / year
- Full-time
…ensures alignment with BELFOR’s strategic goals and builds strong client relationships for long-term…
Added 27 mins ago
BC
Marketing Manager
Boast Capital LP
Vancouver, BC · Toronto, ON
- $110,000 to $130,000 CAD / year
…reduces manual data collection and administrative work, so client conversations focus on what teams are building, the problems they’re solving, and where they want to go next. This model…
Added 27 mins ago
AI
Sales Associate - Mark Wilson's Better used cars
AutoCanada Inc.
Guelph, ON
- $70,000 to $120,000 CAD / year
- Full-time
…expectations all while focusing on providing an exceptional experience. Our ideal candidate has at least 3 years of customer-facing experience, a “hunter” mentality with the ability to stay…
Added 27 mins ago
AI
Sales Associate - Sherwood Park Volkswagen
AutoCanada Inc.
Sherwood Park, AB
- $40,000 to $90,000 CAD / year
- Full-time
…expectations all while focusing on providing an exceptional experience. Our ideal candidate has at least 3 years of customer-facing experience, a “hunter” mentality with the ability to stay…

sephora.com

Senior Manager, Store Experience & Services

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Type: Full Time

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful

Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty Services across Sephora Canada stores. The work you do will impact beauty by turning business performance, client insights, and field feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in beauty and supported by partners across Retail, Marketing, Finance, Talent & Training, Digital, Brand Operations, and Field Leadership.

What You’ll Do:

Lead the Canadian store experience and selling strategy, using sales, conversion, productivity, client, and operational insights to identify opportunities and improve store performance.
Develop and evolve scalable Store Experience programs that strengthen selling behaviours, execution of the Sales Model, and the overall client experience.
Serve as the Canadian business lead for store reporting platforms, overseeing existing reporting and coordinating enhancements that improve the accuracy, timeliness, and relevance of business insights.
Monitor Selling Productivity Program performance and Beauty Advisor individual SPLH, and partner with business leaders on training and coaching strategies that improve results.
Translate business performance into clear insights and action plans for Regional Field Leaders, Workload and Communications, and Retail Talent & Training.
Partner with Category and Brand Operations and the Pro Artistry Training Manager to use productivity and program results to inform Sales Model and Beauty Services training strategies.
Lead the development and evolution of the Canadian Retail Services strategy across Makeup, Skincare, Haircare, and Fragrance, including new market opportunities and optimization of the current service menu.
Partner with Finance and the Services team to manage the Retail Services P&L and develop strategies that grow sales, margin, and shop profit while optimizing expenses.
Lead the development of a service demand model that supports demand forecasting, store scheduling, and labour planning.
Partner with Retail Marketing to prioritize, calendarize, and execute Beauty Services initiatives across media, promotions, and events.
Conduct store visits with Store Experiences & Events and Regional Leadership to assess selling performance, Beauty Services execution, and the client experience, translating observations into practical action plans.
Represent the Canadian store perspective in North American and cross-functional discussions related to store digital tools, Retail Operations, and omnichannel opportunities.
Lead, coach, and develop a team of two while driving continuous improvement, strategic analysis, and enterprise initiatives that advance the client experience and business performance.

What You’ll Bring:

You have progressive leadership experience in multi-unit retail operations, field leadership, training and development, business development, store experience, or a related function.
You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
You have experience leading, coaching, and developing direct reports and creating clarity across complex priorities.
You bring strong strategic thinking and business acumen, with the ability to connect client, field, financial, and operational insights to business opportunities.
You have strong analytical skills and can translate performance data, client insights, and field feedback into clear recommendations and action plans.
You have financial acumen and experience managing business performance, budgets, or a P&L; Retail Services experience is considered an asset.
You have exceptional cross-functional collaboration, influencing, and stakeholder management skills within a matrixed environment.
You can represent the Canadian market, influence enterprise partners, and navigate differing priorities with confidence and sound judgment.
You have excellent executive communication, presentation, storytelling, and data visualization skills.
You have strong project management and organizational capabilities, with the ability to lead multiple priorities and drive execution in a fast-paced environment.
You are advanced in Microsoft Excel, PowerPoint, and Word and are comfortable working with business reporting and dashboard tools.
You have a bachelor’s degree in Business, Retail Management, Marketing, or a related field, or an equivalent combination of education and relevant professional experience.
You can travel up to 15% of the time to support store visits, field engagement, and business initiatives.
You have comfort and confidence using digital and AI-enabled tools responsibly in your day-to-day work.

#FSCHIRING

What You’ll Get:

Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD $118,900.00 - $141,200.00 plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Apply About employer

More about this job

Responsibilities

The Senior Manager will lead Canadian store experience and selling strategies to improve performance, conversion, and client satisfaction. They will also manage the Retail Services P&L, develop service demand models, and coach a team to drive continuous operational improvement.

Requirements

Candidates must have 3-5+ years of progressive leadership experience in multi-unit retail operations or a related field. A bachelor's degree in Business, Retail Management, or Marketing is required, along with strong analytical, financial, and cross-functional collaboration skills.

Skills

Retail operations
Strategic planning
Business development
Team leadership
Data analysis
Financial acumen
Project management
Stakeholder management
Cross-functional collaboration
Performance management
Communication
Presentation skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Change management

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
RRSP matching
Bonus
Merchandise discount
Mental health resources
Employee assistance program
Paid time off
Maternity/paternity leave

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Store Experience
Beauty Services
Sales Strategy
P&L Management
Business Acumen
Data Visualization
Omnichannel
Field Leadership
Demand Forecasting
Labour Planning
Retail Marketing
Performance Reporting
Client Insights
Matrixed Environment
Project Management
Strategic Analysis
LVMH
Beauty Advisor
Selling Productivity
Digital Tools
AI-enabled tools
Budgeting
Training and Development
Executive Communication
Storytelling
Operational Insights
Service Menu Optimization
Retail Management
Business Reporting

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