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Added 2 days ago
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Fashion Advisor
CHANEL
Toronto, ON · HOLT RENF. TORONTO YORKD FA
- Full-time
Luxury Retail Experience: Proven background in a luxury retail or high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service.
Added 3 days ago
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Client Advisor
GANNI
Canada
- Full-time
Role Description The Client Advisor role is a full-time, on-site position based in Canada, responsible for delivering a high-quality, personalized experience to every client. Day-to-day…
Added 4 days ago
AM
Style Advisor
Atelier Munro
Toronto, ON
- Full-time
Role Description This full-time on-site Style Advisor role at Atelier Munro in Toronto, ON focuses on providing personalized fashion guidance and an elevated client experience. The Style…
Added 4 days ago
AM
MCQUEEN Client Advisor, Yorkdale
Alexander McQueen
Toronto, ON
- Full-time
The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury…
Added 5 days ago
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Client Advisor
BALENCIAGA
Toronto, ON
- Full-time
Role Description The Client Advisor is a full-time, on-site role based in Toronto, ON. This role is responsible for providing an exceptional client experience in-store, including welcoming…
Added 6 days ago
D|
Product Advisor | Downtown Toyota
DAG | Downtown AutoGroup
Toronto, ON
- Full-time
Experience in luxury retail or the cutting edge of automotive innovation? You're exactly who we want.
Added 6 days ago
PA
Parts Advisor (Performance BMW)
Performance Auto Group
St. Catharines, ON
- Full-time
…for excellence. As Niagara’s exclusive BMW dealer, we bring luxury right to the doors of our guests. Whether we’re providing a guest with a test drive or servicing a vehicle, we’re…
Added 6 days ago
PA
Service Advisor (Performance Mercedes-Benz)
Performance Auto Group
St. Catharines, ON
- Full-time
…150 in-stock vehicles to explore, we showcase the number one luxury manufacturer in…
Added 6 days ago
GA
Client Advisor, Armani Outlet - McArthurGlen
Giorgio Armani
Richmond, BC
- Part-time
Client Advisor | Full-Time | Armani Outlet, McArthurGlen Outlet
Added 10 days ago
LP
Beauty Advisor
La Prairie Switzerland
Toronto, ON
- Full-time
Role Description The Beauty Advisor role at La Prairie Switzerland is a full-time, on-site position based in Toronto, ON. In this role, the Beauty Advisor provides personalized skincare…
Added 10 days ago
MR
Sales Specialist - Part Time - Guelph, Waterloo, Kitchener
Match Retail
Kitchener, ON
- Part-time
Coffee Sales Advisor – Luxury Coffee Machines
Added 10 days ago
MH
New Home Advisor
Mattamy Homes
Canada
- Full-time
The New Home Advisor is the first point of contact for prospective purchasers and plays a critical role in delivering the best homeowner experience. We’re looking for confident sales…
Added 12 days ago
HR
Style Advisor
Harry Rosen
Vaughan, ON
- Full-time
A minimum of 2 years of retail sales experience preferably in a luxury environment
Added 16 days ago
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Senior Manager, Store Experience & Services
sephora.com
Toronto, ON
- Full-time
…insights, and field feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in…
Added 16 days ago
GA
Client Advisor (FT), AX Chinook Centre
Giorgio Armani
Calgary, AB
- Part-time
Client Advisor | Full-Time | Armani Exchange, Chinook Centre
Added 16 days ago
GA
Client Advisor (PT), AX Chinook Centre
Giorgio Armani
Calgary, AB
- Part-time
…be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit,…
Added 16 days ago
GA
Sales Supervisor (FT), AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
Sales Supervisor | Full-Time | Armani Exchange, Metrotown
Added 16 days ago
GA
Client Advisor (FT), AX Square One
Giorgio Armani
Mississauga, ON
- Part-time
Client Advisor | Full-Time | Armani Exchange, Square One Shopping Centre
Added 16 days ago
L&
Boutique Manager and Senior Skincare Advisor
Loshen & Crem
AB · Edmonton, AB
- Full-time
We are seeking a full-time Boutique Manager & Senior Skincare Advisor to join our Windermere flagship team. Inspired by the highest standards of experience-led beauty retail, this role is…
Added 16 days ago
Senior Manager, Store Experience & Services
Sephora
Toronto, ON
…insights, and field feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in…
Added 18 days ago
GL
Conseiller en art Sénior / Senior Art Advisor
Galerie LeRoyer
Montreal, QC
- Full-time
Minimum 4 years sales experience in commercial art or luxury retail field
Added 19 days ago
AS
Client Advisor - Full Time
Acne Studios
Vancouver, BC
- Full-time
We are looking for a full-time Client Advisor for our Acne Studios Oakridge Park store. As Client Advisor at Acne Studios you will work collaboratively with your team to establish and…
Added 20 days ago
S
SSENSE Montréal - Styliste personnel·le // Personal Stylist
SSENSE
Montreal, QC
- Full-time
Join our retail team as a Full-Time Personal Stylist at our boutique located in the heart of Montreal’s Old Port! Our SSENSE Montreal flagship spans five floors, offering a curated…
Added 20 days ago
Tom Ford Beauty Advisor
Avolta
Mississauga, ON
This Beauty Advisor (Tom Ford) – Full Time Job Is For You, If You Would Enjoy:
Added 20 days ago
Jo Malone Beauty Advisor
Avolta
Mississauga, ON
This Beauty Advisor (Jo Malone) – Full Time Job Is For You, If You Would Enjoy:

sephora.com

Senior Manager, Store Experience & Services

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Type: Full Time

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful

Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty Services across Sephora Canada stores. The work you do will impact beauty by turning business performance, client insights, and field feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in beauty and supported by partners across Retail, Marketing, Finance, Talent & Training, Digital, Brand Operations, and Field Leadership.

What You’ll Do:

Lead the Canadian store experience and selling strategy, using sales, conversion, productivity, client, and operational insights to identify opportunities and improve store performance.
Develop and evolve scalable Store Experience programs that strengthen selling behaviours, execution of the Sales Model, and the overall client experience.
Serve as the Canadian business lead for store reporting platforms, overseeing existing reporting and coordinating enhancements that improve the accuracy, timeliness, and relevance of business insights.
Monitor Selling Productivity Program performance and Beauty Advisor individual SPLH, and partner with business leaders on training and coaching strategies that improve results.
Translate business performance into clear insights and action plans for Regional Field Leaders, Workload and Communications, and Retail Talent & Training.
Partner with Category and Brand Operations and the Pro Artistry Training Manager to use productivity and program results to inform Sales Model and Beauty Services training strategies.
Lead the development and evolution of the Canadian Retail Services strategy across Makeup, Skincare, Haircare, and Fragrance, including new market opportunities and optimization of the current service menu.
Partner with Finance and the Services team to manage the Retail Services P&L and develop strategies that grow sales, margin, and shop profit while optimizing expenses.
Lead the development of a service demand model that supports demand forecasting, store scheduling, and labour planning.
Partner with Retail Marketing to prioritize, calendarize, and execute Beauty Services initiatives across media, promotions, and events.
Conduct store visits with Store Experiences & Events and Regional Leadership to assess selling performance, Beauty Services execution, and the client experience, translating observations into practical action plans.
Represent the Canadian store perspective in North American and cross-functional discussions related to store digital tools, Retail Operations, and omnichannel opportunities.
Lead, coach, and develop a team of two while driving continuous improvement, strategic analysis, and enterprise initiatives that advance the client experience and business performance.

What You’ll Bring:

You have progressive leadership experience in multi-unit retail operations, field leadership, training and development, business development, store experience, or a related function.
You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
You have experience leading, coaching, and developing direct reports and creating clarity across complex priorities.
You bring strong strategic thinking and business acumen, with the ability to connect client, field, financial, and operational insights to business opportunities.
You have strong analytical skills and can translate performance data, client insights, and field feedback into clear recommendations and action plans.
You have financial acumen and experience managing business performance, budgets, or a P&L; Retail Services experience is considered an asset.
You have exceptional cross-functional collaboration, influencing, and stakeholder management skills within a matrixed environment.
You can represent the Canadian market, influence enterprise partners, and navigate differing priorities with confidence and sound judgment.
You have excellent executive communication, presentation, storytelling, and data visualization skills.
You have strong project management and organizational capabilities, with the ability to lead multiple priorities and drive execution in a fast-paced environment.
You are advanced in Microsoft Excel, PowerPoint, and Word and are comfortable working with business reporting and dashboard tools.
You have a bachelor’s degree in Business, Retail Management, Marketing, or a related field, or an equivalent combination of education and relevant professional experience.
You can travel up to 15% of the time to support store visits, field engagement, and business initiatives.
You have comfort and confidence using digital and AI-enabled tools responsibly in your day-to-day work.

#FSCHIRING

What You’ll Get:

Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD $118,900.00 - $141,200.00 plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Senior Manager will lead Canadian store experience and selling strategies to improve performance, conversion, and client satisfaction. They will also manage the Retail Services P&L, develop service demand models, and coach a team to drive continuous operational improvement.

Requirements

Candidates must have 3-5+ years of progressive leadership experience in multi-unit retail operations or a related field. A bachelor's degree in Business, Retail Management, or Marketing is required, along with strong analytical, financial, and cross-functional collaboration skills.

Skills

Retail operations
Strategic planning
Business development
Team leadership
Data analysis
Financial acumen
Project management
Stakeholder management
Cross-functional collaboration
Performance management
Communication
Presentation skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Change management

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
RRSP matching
Bonus
Merchandise discount
Mental health resources
Employee assistance program
Paid time off
Maternity/paternity leave

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Store Experience
Beauty Services
Sales Strategy
P&L Management
Business Acumen
Data Visualization
Omnichannel
Field Leadership
Demand Forecasting
Labour Planning
Retail Marketing
Performance Reporting
Client Insights
Matrixed Environment
Project Management
Strategic Analysis
LVMH
Beauty Advisor
Selling Productivity
Digital Tools
AI-enabled tools
Budgeting
Training and Development
Executive Communication
Storytelling
Operational Insights
Service Menu Optimization
Retail Management
Business Reporting

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