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Added 2 mins ago
OI
Data Implementation Engineer
Odaia Intelligence Inc.
Remote, Canada
- Full-time
- Remote
As a Data Implementation Engineer reporting to the Manager, Technical Implementations, you will play a critical role in configuring and implementing our AI-driven platform to enable our…
Added 2 mins ago
OI
Senior Data Implementation Engineer
Odaia Intelligence Inc.
Remote, Canada
- Full-time
- Remote
As a Senior Data Implementation Engineer, reporting to the Manager, Technical Implementations, you will own complex customer implementations end-to-end and act as a technical escalation…
Added 17 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
We are looking for our next Integrated Supply Chain Manager. Could it be you?
Added 17 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
We are looking for our next Integrated Supply Chain Manager. Could it be you?
Added 46 mins ago
R|
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…of the CVIS Research Director and the CVIS Clinical Research Manager, the incumbent will be directly involved in several PI-Initiated and industry clinical trials and research studies,…
Added 46 mins ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 46 mins ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 46 mins ago
R|
Clerical Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…in-depth analysis of documents in English related to a research…
Added 46 mins ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Added 46 mins ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Work under the supervision of the CMR supervisor and Project manager.
Added 46 mins ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 46 mins ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 1 hour ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.
Added 1 hour ago
UO
Clinical Manager, Student Health and Wellness
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
The Clinical Manager is responsible for ensuring the effective and efficient delivery of healthcare services to students. This position is responsible for overseeing the clinical…
Added 1 hour ago
MU
Annual Giving Officer, Volunteer Programs
McGill University
Mont-Royal, QC · Les Cours Mont Royal
- Full-time
Under the supervision of the Manager, Volunteer Programs, Annual Giving Officer, Volunteer Programs focuses on soliciting and increasing donations from volunteer members of giving circles…
Added 1 hour ago
J
Civil Engineer - Design and Project Management, Urban Infrastructure, Greater Montreal Area
JobsMedia.io
Montreal, QC
- Full-time
Reporting to the Service Director, the successful candidate will act as the lead designer and project manager for urban infrastructure projects.
Added 1 hour ago
A
Software Development Manager, Platform Engineering
Autodesk
Montreal, QC
- Full-time
Software Engineering Manager, Horizontal Service
Added 2 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open…
Added 2 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open…
Added 2 hours ago
TH
Business Development Manager (Display/AV)
T&T HR Consulting
Canada
- Full-time
5. Identify market opportunities, follow up on project requirements, and drive project closures;
Added 2 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
Bring your expertise in strategic leadership and transformational change to this role as a Project Manager - Redevelopment & Major Projects. This is your opportunity to apply creativity,…
Added 2 hours ago
FH
Registered Nurse, Surgical Clinical Reviewer (SCNR) - NSQIP
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Full-time
In collaboration with Manager and Site Surgical Leadership teams, provides consultation, guidance and support in the use of tools and mechanisms to measure, monitor and evaluate quality…
Added 2 hours ago
AS
Lead, Technology Strategy & Innovation
Alquemy Search & Consulting
Toronto, ON
- Contract
This is not a traditional Business Analyst, Project Manager, or hands-on AI Engineering role. We are looking for a strategic problem-solver who can challenge the status quo, facilitate…

sephora.com

Senior Manager, Store Experience & Services

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Type: Full Time

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful

Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty Services across Sephora Canada stores. The work you do will impact beauty by turning business performance, client insights, and field feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in beauty and supported by partners across Retail, Marketing, Finance, Talent & Training, Digital, Brand Operations, and Field Leadership.

What You’ll Do:

Lead the Canadian store experience and selling strategy, using sales, conversion, productivity, client, and operational insights to identify opportunities and improve store performance.
Develop and evolve scalable Store Experience programs that strengthen selling behaviours, execution of the Sales Model, and the overall client experience.
Serve as the Canadian business lead for store reporting platforms, overseeing existing reporting and coordinating enhancements that improve the accuracy, timeliness, and relevance of business insights.
Monitor Selling Productivity Program performance and Beauty Advisor individual SPLH, and partner with business leaders on training and coaching strategies that improve results.
Translate business performance into clear insights and action plans for Regional Field Leaders, Workload and Communications, and Retail Talent & Training.
Partner with Category and Brand Operations and the Pro Artistry Training Manager to use productivity and program results to inform Sales Model and Beauty Services training strategies.
Lead the development and evolution of the Canadian Retail Services strategy across Makeup, Skincare, Haircare, and Fragrance, including new market opportunities and optimization of the current service menu.
Partner with Finance and the Services team to manage the Retail Services P&L and develop strategies that grow sales, margin, and shop profit while optimizing expenses.
Lead the development of a service demand model that supports demand forecasting, store scheduling, and labour planning.
Partner with Retail Marketing to prioritize, calendarize, and execute Beauty Services initiatives across media, promotions, and events.
Conduct store visits with Store Experiences & Events and Regional Leadership to assess selling performance, Beauty Services execution, and the client experience, translating observations into practical action plans.
Represent the Canadian store perspective in North American and cross-functional discussions related to store digital tools, Retail Operations, and omnichannel opportunities.
Lead, coach, and develop a team of two while driving continuous improvement, strategic analysis, and enterprise initiatives that advance the client experience and business performance.

What You’ll Bring:

You have progressive leadership experience in multi-unit retail operations, field leadership, training and development, business development, store experience, or a related function.
You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
You have experience leading, coaching, and developing direct reports and creating clarity across complex priorities.
You bring strong strategic thinking and business acumen, with the ability to connect client, field, financial, and operational insights to business opportunities.
You have strong analytical skills and can translate performance data, client insights, and field feedback into clear recommendations and action plans.
You have financial acumen and experience managing business performance, budgets, or a P&L; Retail Services experience is considered an asset.
You have exceptional cross-functional collaboration, influencing, and stakeholder management skills within a matrixed environment.
You can represent the Canadian market, influence enterprise partners, and navigate differing priorities with confidence and sound judgment.
You have excellent executive communication, presentation, storytelling, and data visualization skills.
You have strong project management and organizational capabilities, with the ability to lead multiple priorities and drive execution in a fast-paced environment.
You are advanced in Microsoft Excel, PowerPoint, and Word and are comfortable working with business reporting and dashboard tools.
You have a bachelor’s degree in Business, Retail Management, Marketing, or a related field, or an equivalent combination of education and relevant professional experience.
You can travel up to 15% of the time to support store visits, field engagement, and business initiatives.
You have comfort and confidence using digital and AI-enabled tools responsibly in your day-to-day work.

#FSCHIRING

What You’ll Get:

Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD $118,900.00 - $141,200.00 plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Senior Manager will lead Canadian store experience and selling strategies to improve performance, conversion, and client satisfaction. They will also manage the Retail Services P&L, develop service demand models, and coach a team to drive continuous operational improvement.

Requirements

Candidates must have 3-5+ years of progressive leadership experience in multi-unit retail operations or a related field. A bachelor's degree in Business, Retail Management, or Marketing is required, along with strong analytical, financial, and cross-functional collaboration skills.

Skills

Retail operations
Strategic planning
Business development
Team leadership
Data analysis
Financial acumen
Project management
Stakeholder management
Cross-functional collaboration
Performance management
Communication
Presentation skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Change management

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
RRSP matching
Bonus
Merchandise discount
Mental health resources
Employee assistance program
Paid time off
Maternity/paternity leave

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Store Experience
Beauty Services
Sales Strategy
P&L Management
Business Acumen
Data Visualization
Omnichannel
Field Leadership
Demand Forecasting
Labour Planning
Retail Marketing
Performance Reporting
Client Insights
Matrixed Environment
Project Management
Strategic Analysis
LVMH
Beauty Advisor
Selling Productivity
Digital Tools
AI-enabled tools
Budgeting
Training and Development
Executive Communication
Storytelling
Operational Insights
Service Menu Optimization
Retail Management
Business Reporting

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