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Added 34 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 34 mins ago
AS
Manager, Talent Acquisition
Alternate Solutions Health Network
Burlington, ON
- Full-time
The Manager, Talent Acquisition leads and manages the recruiting team responsible for identifying, engaging, and hiring top talent across all lines of business. This role is accountable for…
Added 34 mins ago
HR
Architect, Data Communication System
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 34 mins ago
FC
General Manager
FEIN Canada
Oakville, ON
- Full-time
You’ll lead FEIN Canada across sales, marketing, operations, finance, and people development. Working closely with global headquarters, you’ll translate market opportunities into clear…
Added 34 mins ago
F
Acquisition Operations Manager
Float
Toronto, ON
- Full-time
Float is building out its next stage of growth operations. As Revenue Operations Manager, you’ll own the systems, programs, and operating rhythms that take a prospect from first touch to…
Added 34 mins ago
A
Principal User Experience Designer, Tandem
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Toronto, ON
- Full-time
We're looking for a seasoned designer to join our dynamic team building out the new Autodesk Operations Solutions business unit. For this Principal Designer role, you'll need strong SaaS…
Added 4 hours ago
SR
Sales Associate-Print&Services
Staples Retail
North Bay, ON
- Part-time
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Added 4 hours ago
AG
Samsung Vertical Sales Specialist
Acosta Group
Mississauga, ON
- Full-time
The Client Account Manager in a 3PL Retail Merchandising and Retail Marketing Execution company is accountable for all aspects of assigned client(s) support including but not limited to…
Added 4 hours ago
I
Omnichannel Analytics, Pharma
Indegene
Canada
- Full-time
We are seeking an Associate Manager / Manager - Omnichannel Analytics to lead analytics delivery across multiple life sciences brands. This role is responsible for owning insight…
Added 4 hours ago
UH
Gestionnaire des ventes*
Urgo Hotels Canada
Montreal, QC
- Full-time
Travailler en étroite collaboration avec les autres départements de l’hôtel, participer aux réunions hebdomadaires et contribuer à l’exécution du plan marketing.
Added 4 hours ago
AE
Business Development Executive
Alliance Elevator Ontario
Brantford, ON
- Full-time
This is a full-time, hybrid on-site/remote role for a Business Development Manager at Alliance Elevator Ontario. The Business Development Manager will identify and pursue new business…
Added 4 hours ago
KC
car wash manager
KLASSIC CAR WASH
Barrie, ON
- Full-time
Manage contracts for advertising or marketing strategies
Added 5 hours ago
V
Senior Financial Analyst
Viatris
Toronto, ON · Etobicoke-Office
- Full-time
…monthly forecasts, including collaborating with Commercial and Operations department personnel to develop and consolidate Revenue, Cost of Goods Sold and Operating…
Added 6 hours ago
FN
Sales & BD Manager
Framatome North America
Pickering, ON
- Full-time
Develops and implements sales and/or marketing strategies.
Added 6 hours ago
F
Acquisition Operations Manager
Float
Remote, Canada
- $120,000 to $150,000 CAD / year
- Full-time
- Remote
Float is building out its next stage of growth operations. As Revenue Operations Manager, you’ll own the systems, programs, and operating rhythms that take a prospect from first touch to…
Added 8 hours ago
H
Senior Manager Print Category
HP
Mississauga, ON
- Full-time
This role is responsible for managing category management operations while driving profitable revenue growth for the organization. The role designs strategies and manages execution…
Added 9 hours ago
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Senior Project Manager, Power Generation
HDR
Calgary, AB
- Full-time
…interaction with internal staff such as project team members, marketing staff, and operations leadership. The ideal candidate will have significant experience with utility scale power…
Added 9 hours ago
耐
Regional Sales Manager - Central Region
耐克森中国
Markham, ON
- Full-time
Collaborate with marketing, sales service, engineering and operations to support business execution
Added 9 hours ago
JC
Sales Manager
Joie Children's Products, Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Working cross-functionally with marketing, product, operations, and customer service teams, the Sales Manager plays a critical role in expanding market share, building strong customer…
Added 10 hours ago
WM
District Manager, Sales - Calgary, AB, Canada
Waste Management, Inc. (WM)
Calgary, AB
- Full-time
The District Sales Manager (DSM) is a member of WMHS sales leadership team, responsible for the overall sales effort and effectiveness of the sales professionals in order to achieve the…
Added 10 hours ago
Team Lead, Lifecycle Marketing Automations Projects (Go Auto Corporate - Mayfield)
Go Auto
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Are you an experienced project manager who can turn complex marketing, data, and technology initiatives into successful outcomes? If you’re organized, confident managing competing…
Added 11 hours ago
I
Customer Experience Manager - GTA
Indigo
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 11 hours ago
NI
Senior Sales Coordinator
Nawkaw Inc.
Mississauga, ON
- Full-time
Your primary focus is the sales team and the processes that keep sales moving. The Sales Manager has separate Executive Assistant support; you will step in with sales-related administrative…
Added 12 hours ago
Product Manager - Des Moines, IA
Hubbell Incorporated
Edmonton, AB
This role will be responsible for product management, new product development leadership, and marketing for the Systems Panels Business unit within Hubbell Utility Solutions. The business…
Added 13 hours ago
A
Samsung Vertical Sales Specialist
Acosta
Mississauga, ON
- Full-time
The Client Account Manager in a 3PL Retail Merchandising and Retail Marketing Execution company is accountable for all aspects of assigned client(s) support including but not limited to…

sephora.com

Senior Manager, Store Experience & Services

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Type: Full Time

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful

Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty Services across Sephora Canada stores. The work you do will impact beauty by turning business performance, client insights, and field feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in beauty and supported by partners across Retail, Marketing, Finance, Talent & Training, Digital, Brand Operations, and Field Leadership.

What You’ll Do:

Lead the Canadian store experience and selling strategy, using sales, conversion, productivity, client, and operational insights to identify opportunities and improve store performance.
Develop and evolve scalable Store Experience programs that strengthen selling behaviours, execution of the Sales Model, and the overall client experience.
Serve as the Canadian business lead for store reporting platforms, overseeing existing reporting and coordinating enhancements that improve the accuracy, timeliness, and relevance of business insights.
Monitor Selling Productivity Program performance and Beauty Advisor individual SPLH, and partner with business leaders on training and coaching strategies that improve results.
Translate business performance into clear insights and action plans for Regional Field Leaders, Workload and Communications, and Retail Talent & Training.
Partner with Category and Brand Operations and the Pro Artistry Training Manager to use productivity and program results to inform Sales Model and Beauty Services training strategies.
Lead the development and evolution of the Canadian Retail Services strategy across Makeup, Skincare, Haircare, and Fragrance, including new market opportunities and optimization of the current service menu.
Partner with Finance and the Services team to manage the Retail Services P&L and develop strategies that grow sales, margin, and shop profit while optimizing expenses.
Lead the development of a service demand model that supports demand forecasting, store scheduling, and labour planning.
Partner with Retail Marketing to prioritize, calendarize, and execute Beauty Services initiatives across media, promotions, and events.
Conduct store visits with Store Experiences & Events and Regional Leadership to assess selling performance, Beauty Services execution, and the client experience, translating observations into practical action plans.
Represent the Canadian store perspective in North American and cross-functional discussions related to store digital tools, Retail Operations, and omnichannel opportunities.
Lead, coach, and develop a team of two while driving continuous improvement, strategic analysis, and enterprise initiatives that advance the client experience and business performance.

What You’ll Bring:

You have progressive leadership experience in multi-unit retail operations, field leadership, training and development, business development, store experience, or a related function.
You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
You have experience leading, coaching, and developing direct reports and creating clarity across complex priorities.
You bring strong strategic thinking and business acumen, with the ability to connect client, field, financial, and operational insights to business opportunities.
You have strong analytical skills and can translate performance data, client insights, and field feedback into clear recommendations and action plans.
You have financial acumen and experience managing business performance, budgets, or a P&L; Retail Services experience is considered an asset.
You have exceptional cross-functional collaboration, influencing, and stakeholder management skills within a matrixed environment.
You can represent the Canadian market, influence enterprise partners, and navigate differing priorities with confidence and sound judgment.
You have excellent executive communication, presentation, storytelling, and data visualization skills.
You have strong project management and organizational capabilities, with the ability to lead multiple priorities and drive execution in a fast-paced environment.
You are advanced in Microsoft Excel, PowerPoint, and Word and are comfortable working with business reporting and dashboard tools.
You have a bachelor’s degree in Business, Retail Management, Marketing, or a related field, or an equivalent combination of education and relevant professional experience.
You can travel up to 15% of the time to support store visits, field engagement, and business initiatives.
You have comfort and confidence using digital and AI-enabled tools responsibly in your day-to-day work.

#FSCHIRING

What You’ll Get:

Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD $118,900.00 - $141,200.00 plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Senior Manager will lead Canadian store experience and selling strategies to improve performance, conversion, and client satisfaction. They will also manage the Retail Services P&L, develop service demand models, and coach a team to drive continuous operational improvement.

Requirements

Candidates must have 3-5+ years of progressive leadership experience in multi-unit retail operations or a related field. A bachelor's degree in Business, Retail Management, or Marketing is required, along with strong analytical, financial, and cross-functional collaboration skills.

Skills

Retail operations
Strategic planning
Business development
Team leadership
Data analysis
Financial acumen
Project management
Stakeholder management
Cross-functional collaboration
Performance management
Communication
Presentation skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Change management

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
RRSP matching
Bonus
Merchandise discount
Mental health resources
Employee assistance program
Paid time off
Maternity/paternity leave

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Store Experience
Beauty Services
Sales Strategy
P&L Management
Business Acumen
Data Visualization
Omnichannel
Field Leadership
Demand Forecasting
Labour Planning
Retail Marketing
Performance Reporting
Client Insights
Matrixed Environment
Project Management
Strategic Analysis
LVMH
Beauty Advisor
Selling Productivity
Digital Tools
AI-enabled tools
Budgeting
Training and Development
Executive Communication
Storytelling
Operational Insights
Service Menu Optimization
Retail Management
Business Reporting

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