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Added 30 mins ago
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sephora.com

Stage Experience Lead

Winnipeg, MB, Canada

Pay: $20.8 to $24.45 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

Job ID: 296949
Store Name/Number: MB-Crossroads Station Shopping Centre (1576)
Address: 1592 Regent Avenue Unit 5, Winnipeg, MB R2C 3B4, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Stage Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$20.80 - CAD$24.45/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Stage Experience Lead oversees sales floor departments to ensure the execution of the company's selling model and high-quality client service. They are responsible for coaching team members, managing in-store events, and driving store performance through effective leadership.

Requirements

Candidates must have one to three years of experience in a similar role at a comparable volume store. Strong communication skills and a proven ability to attract and develop talented store leaders are required.

Skills

Sales floor management
Team leadership
Client service
Performance management
Event management
Coaching
Communication skills
Business analysis
Training and development
Client interactive technology

Benefits

Performance-based bonus
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Leadership
Client Experience
Beauty
Skincare
Fragrance
Haircare
Performance Management
Event Management
Coaching
Business Development
Store Operations
Team Building
Client Interactive Technology

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