Jobs in Canada

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Added 6 mins ago
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sephora.com

Stage Experience Lead - Full Time

Nanaimo, BC, Canada

Pay: $22.85 to $28.55 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Job ID: 292780
Store Name/Number: BC-Nanaimo (0854)
Address: 6631 Island Highway North #40, Nanaimo, BC V9T 4T7, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Stage Experience Lead oversees all sales floor departments to ensure the team executes the company's selling model and provides outstanding client service. They are also responsible for coaching staff, managing in-store events, and supporting the implementation of client interactive technology.

Requirements

Candidates should have one to three years of experience in a similar role at a comparable volume store. Strong verbal and written communication skills, along with the ability to attract and develop talented store leaders, are required.

Skills

Sales floor management
Client service
Team leadership
Performance coaching
Event management
Communication skills
Business analysis
Training and development
Client interactive technology
Sales model execution

Benefits

Performance-based bonus
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Leadership
Client Experience
Beauty
Skincare
Fragrance
Haircare
Performance Management
Coaching
Event Management
Business Development
Client Interactive Technology
Store Operations
Team Building
Communication
Sales Performance

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