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Added 4 mins ago
assistant manager - retail trade
Ameublement Concept Confort
Shawinigan, QC
Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 4 mins ago
Financial Planner, Scotia Financial Planning - Prince George
Scotiabank
Prince George, BC
Full-time
Access to leading-edge resources to support your growth, including dedicated marketing support, powerful mobile technology, leading customer relationship management (CRM), portfolio, and…
Added 4 mins ago
Print Music Sales/Office Assistant
Long & McQuade Musical Instruments
Vancouver, BC
Full-time
Define the individual needs of every customer and match those needs with the right combination of our products and services
Added 4 mins ago
Client Advisor
Louis Vuitton
AB · Edmonton, AB
Full-time
In order to be successful in this role you must be someone who has experience working in a luxury or client-centric retail environment or has a strong history involving customer service,…
Added 4 mins ago
Associate Optometrist
Review of Optometric Business
Hamilton, ON
Part-time
Places the patient/customer 1st & delivers excellent service.
Added 4 mins ago
retail merchandiser
Neptune Retail Solutions
100 Mile House, BC
Part-time
Added 4 mins ago
Seasonal Customer Experience Representative
Indigo Books & Music
Cornwall, ON
Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 19 mins ago
Associate Optometrist (Winnipeg, Manitoba, R2C 4J2, Canada)
Eyes On Eyecare
Winnipeg, MB
Part-time
Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE.
Added 19 mins ago
Hairstylist
Spruce Salon
Kelowna, BC
Full-time
…involves building strong client relationships through attentive service, maintaining detailed client records, and contributing to a positive, collaborative team culture. The Hairstylist may…
Added 19 mins ago
Associate Optometrist (Hamilton, Ontario, L9A 4X5, Canada)
Eyes On Eyecare
Hamilton, ON
Part-time
Places the patient/customer 1st & delivers excellent service.
Added 19 mins ago
Food Service Associate
The Talent Team at Chicken Delight
Winnipeg, MB
Provide and support optimal levels of customer service by being cognizant of yourself and peers with the coordination and scheduling of day-to-day duties/tasks and breaks/lunch assigned by…
Added 19 mins ago
Seasonal Sales Associate
Hickory Farms
Pickering, ON
$17.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Store Manager
Hickory Farms
Toronto, ON
$19.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Store Manager
Hickory Farms
Scarborough Bluffs Park, ON
$19.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Sales Associate
Hickory Farms
Scarborough Bluffs Park, ON
$17.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Sales Associate
Hickory Farms
Toronto, ON
$17.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Store Manager
Hickory Farms
Oshawa, ON
$19.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Sales Associate
Hickory Farms
Oshawa, ON
$17.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Store Manager
Hickory Farms
Newmarket, ON
$19.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Sales Associate
Hickory Farms
Newmarket, ON
$17.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Sales Associate
Hickory Farms
Belleville, ON
$17.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Sales Associate
Hickory Farms
Cornwall, ON
$17.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Sales Associate
Hickory Farms
Kingston, ON
$17.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Store Manager
Hickory Farms
North Bay, ON
$19.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…
Added 19 mins ago
Seasonal Store Manager
Hickory Farms
Hamilton, ON
$19.95 CAD / hour
Temporary
…country during the holiday season. You and all the members of our retail operations are the forefront of a very important Hickory Farms team, TEAM PREMIUM. The foundation of our success is…

sephora.com

Talent and Business Operations Manager, Stores

Kitchener, ON, Canada

Pay: The compensation ranges between CAD$54,800.00 - CAD$68,500.00.
Job type: Full-time
Experience: You have 2-4 years of management in the beauty, retail, or customer service industry equivalent internal experience.
Posting language: English
Posted: Sep 22, 2026

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Original job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 296477
Store Name/Number: ON-The Boardwalk (1684)
Address: 210 The Boardwalk #2, Kitchener, ON N2N 0B1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and zoning, training and onboarding of Beauty Advisors, store scheduling, and the consistent execution of Sephora’s operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers, you will also manage a team that typically includes Department Leads and Beauty Advisors.

What you’ll be doing as a Store Operations and Talent Manager at Sephora –

Talent Champion. Conduct final interviews for all key positions. Utilize the online applicant tracking system as needed to source, select, and hire candidates.

Training & Development. Manage all training-related functions within the store. In conjunction with the Store Director and Education partners develop and execute the store's on-going training strategy.

Scheduling & Payroll. Oversee weekly schedule creation and approve time-off requests. Manage the store’s payroll process, ensuring it aligns with company, regional, and district guidelines, and is submitted on time so team members are paid accurately and promptly.

Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.

Operational Excellence. Oversee all store operations, ensuring processes are executed to company standards. Manage inventory, including shipping, receiving, returns, tester and supply control, and cycle counts - all completed accurately and on time within company guidelines

Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if –

You have 2-4 years of management in the beauty, retail, or customer service industry equivalent internal experience.

You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.

You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.

You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.

You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

You might not meet every requirement listed - and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.

Location, Availability, and Physical Requirements-

On-site: You will work at the location specified in the job posting.

Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.

Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora’s Total Rewards-

The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.

The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.

The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.

The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Join us and belong to something beautiful.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The manager will oversee store operations, including inventory management, scheduling, and payroll, while ensuring company standards are met. They are also responsible for talent management, including recruiting, training, and performance development of store staff.

Requirements

Candidates must have 2-4 years of management experience in retail, beauty, or customer service. Proficiency in Windows, Word, and Excel is required, along with strong leadership and communication skills.

Skills

Staffing
Recruiting
Training and development
Performance management
Inventory management
Payroll management
Leadership
Operational excellence
Communication skills
Windows
Microsoft Word
Microsoft Excel
Scheduling
Talent acquisition
Customer service

Benefits

Product discounts
Gratis and exclusive brand events
Extended health insurance
Life insurance
Customizable coverage options
Paid time off
Training and development
Performance-based bonus

Visa sponsorship

Not detected in the job text

Keywords

Retail management
Talent management
Store operations
Recruitment
Staffing
Payroll
Inventory control
Performance reviews
Beauty industry
Customer experience
Leadership
Training strategy
Scheduling
Microsoft Office
Operational standards
Onboarding
Applicant tracking system
Sales performance
Business operations
Team development

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