Jobs in Canada

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Added 23 mins ago
Client Administration Officer (6-Month Contract)
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Toronto, ON
Work with Assistant Manager to ensure all team members are fully cross trained
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Added 23 mins ago
Client Experience and Services Manager, Stores
Sephora
Thunder Bay, ON
As the next Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance. This dual-focused role leads both the…
Added 38 mins ago
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Added 53 mins ago
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Added 53 mins ago
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- Full-time
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Sephora

Client Experience and Services Manager, Stores

Thunder Bay, ON, P7B 6B9, Canada

The compensation ranges between CAD$54,800.00 - CAD$68,500.00.

Apply on jobs.sephora.com About employer

Applications open in a new tab.

Job details

Pay: The compensation ranges between CAD$54,800.00 - CAD$68,500.00.
Experience: You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
Posting language: English
Posted: Nov 12, 2026

Original job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 299400
Store Name/Number: ON-Thunder Bay (0870)
Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the next Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance. This dual-focused role leads both the sales floor - our “Stage” - and its team of Leads and Beauty Advisors, as well as the Beauty, Skincare, and Fragrance Studio, including the Paid Services Beauty Advisor (PSBA) team who deliver personalized 1:1 services. With a strong emphasis on coaching and development, you will inspire and guide your teams to deliver exceptional client service and exceed company goals. Additionally, you will drive client engagement by innovating and executing in-store events and classes. This role reports to the Store Director and collaborates closely with the Store Operations and Talent Manager.

What you’ll be doing as a Client Experience & Beauty Services Manager at Sephora –

Training & Development. Conduct Beauty Advisor training for new hires and existing team members. Facilitate "Welcome to Sephora" and "Sephora 101" sessions as needed. Oversee the development and certification processes, while fostering opportunities to enhance artistry skills.

Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.

Client Experience. Managed the Services online reservation system, including publishing Beauty Advisors' availability and class schedules. Ensured adequate staffing to maintain a smooth client flow and efficient check-in process.

Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.

Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

We’d love to hear from you if –

You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.

You have a proven track record of coaching a team to company expectations and have a passion for training, development, and education.

You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.

You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.

You have excellent time management skills that extend to your team and their efficiency.

Bonus points if you have a passion or background in make-up artistry or skincare services.

You might not meet every requirement listed - and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.

Location, Availability, and Physical Requirements-

On-site: You will work at the location specified in the job posting.

Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.

Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora’s Total Rewards-

The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.

The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.

The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.

The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Apply on jobs.sephora.com About employer

More about this job

Responsibilities

The manager oversees store operations, including leading the sales floor team and managing beauty services to ensure an exceptional client experience. They are responsible for training staff, executing visual merchandising standards, and driving business growth through events and effective team coaching.

Requirements

Candidates must have 2-4 years of management experience in retail, beauty, or customer service. Strong leadership, coaching abilities, and the flexibility to work evenings, weekends, and holidays are required.

Skills

Team leadership
Coaching
Staff training
Client experience management
Visual merchandising
Inventory management
Vendor management
Time management
Business development
Event execution
Conflict resolution
Sales floor management
Skincare services
Make-up artistry

Benefits

Product discounts
Gratis
Exclusive brand events
Extended health insurance
Life insurance
Customizable coverage options
Paid time off
Performance-based bonus opportunities
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail management
Beauty industry
Customer service
Team development
Visual merchandising
Inventory control
Vendor relations
Sales floor operations
Staff training
Performance management
Client engagement
Event planning
Skincare
Cosmetics
Fragrance
Leadership
Coaching
Time management
Store operations
Business growth

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Work requirements

Jobs in Canada