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Added 13 mins ago
Senior Product Manager
RocketRez
Canada
Full-time
…stores, and the data that tells them how how to grow their…
Added 13 mins ago
Senior Manager, Collective Agreement Governance & HR Systems
Extendicare
Markham, ON
Full-time
Develop and own the organization’s CBA Intelligence platform, acting as the primary business owner accountable for its accuracy, reliability, and ongoing value to the organization.
Added 13 mins ago
Channel Engagement Manager
Miovision
Kitchener, ON
$166,000 to $250,000 CAD / year
Full-time
We are looking for a Channel Engagement Manager to take the wheel on monetizing our strategic partner networks (such as major telematics providers, AT&T, Ericsson, HAAS, and Whelen), acting…
Added 29 mins ago
Head of Content
Brodie Rec League
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
…replacing the ones who are not, working through the League Manager who runs them day to…
Added 44 mins ago
Development Manager-Java Microservices
Raise
Toronto, ON
Full-time
Raise is currently hiring a Development Manager-Java Microservices on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with…
Added 59 mins ago
Project Controls - Cost
Fluor
Vancouver, BC
Full-time
This position will report to the Project Controls Manager and will be responsible for developing and maintaining the cost management baseline and systems for the assigned area/discipline.…
Added 59 mins ago
Lead Embedded Banking Program Information Technology (IT) Manager
HSBC
Toronto, ON
Full-time
As an Embedded Banking Program Information Technology (IT) Delivery Manager you will own enterprise-scale technology delivery for embedded banking solutions spanning complex partner…
Added 1 hour ago
Temporary Account Manager
Monks
Toronto, ON
$40 to $55 CAD / hour
Full-time
…Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product…
Added 1 hour ago
Senior Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
The Senior Project Manager is accountable for leading and delivering projects in Calian’s Nuclear and Environmental division from initiation to closeout, while effectively balancing the…
Added 1 hour ago
Product Supply Internship/Co-Op Summer 2027/Stage ou programme coopératif en chaîne d'approvisionnement Été 2027
Procter & Gamble
Toronto, ON · GRTR TORONTO FULFILLMENT CTR
Full-time
Leading unique projects with coaching from your manager, you will play an important role within the Greater Toronto Fulfillment Centre having a direct impact on the business.
Added 1 hour ago
Senior Project Manager, Transportation Infrastructure – Project Delivery
Parsons Corporation
Burnaby, BC
Full-time
…and client objectives. You will also serve as a functional manager for assigned direct reports, with accountability for coaching, performance and development, workload planning, staff…
Added 1 hour ago
Temporary Department Manager, Deli
Save-On-Foods
Prince Rupert, BC
Full-time
We are hiring a Temporary Department Manager, Deli at our Save-On-Foods location in Prince Rupert, BC.
Added 1 hour ago
Department Manager, Restaurant
Save-On-Foods
Prince Rupert, BC
Full-time
We are hiring a Department Manager, Restaurant at our Save-On-Foods location in Prince Rupert, BC.
Added 1 hour ago
Intermediate to senior project manager, BI program
Maarut
Montréal-Est, QC · Montreal, Quebec
Contract
of approximately $7M is part of a BI program under recovery. A project manager
Added 1 hour ago
Senior Scrum Master, BI program (proactive)
Maarut
Levis, QC
Contract
Working in tandem with a project manager or project lead
Added 1 hour ago
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 1 hour ago
Assistant Manager, Enterprise Platform Administration & Enablement
Carleton University
Ottawa, ON
Other
Job Title: Assistant Manager, Enterprise Platform Administration & Enablement
Added 1 hour ago
Delivery Manager
Insight Global
Toronto, ON
$75 to $85 CAD / hour
Contract
Our client is seeking an experienced Agile Delivery Manager to lead the successful delivery of complex technology and transformation initiatives. This individual will be responsible for…
Added 1 hour ago
Senior Product Manager, Salesforce and Digital platforms
nesto
Canada
Full-time
You'll be embedded in the Product team, at the intersection of business operations and Nesto Cloud. Your closest partners will be Senior Salesforce Developers, who own the technical…
Added 1 hour ago
Client Advisor
Royal Bank of Canada
MB · STE. ROSE, Manitoba
Full-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 1 hour ago
Engineering Analyst- 12 Month Contract
The Home Depot Canada
Vaughan, ON
Full-time
…your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15%…
Added 1 hour ago
Cashier Part Time - TORONTO EGLINTON E
The Home Depot Canada
Toronto, ON
Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 1 hour ago
DYNAMITE - Store Manager - CrossIron Mills
Groupe Dynamite, Inc Garage
Rocky View No 44, AB · Rocky View County, Alberta
Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 2 hours ago
Relationship Manager, Commercial Banking
CIBC
Calgary, AB
Full-time
…flow, increase efficiency, and mitigate risk. As a Relationship Manager you will manage and grow a portfolio of Commercial Banking clients by proactively developing new business…
Added 2 hours ago
HVT Operations Manager
Kinectrics
Toronto, ON
Full-time
Position: Field Operations Manager – High Voltage Testing Services

Sephora

Client Experience Lead

Burnaby, BC, V5H 4P1, Canada

Pay: $22.85 to $28.55 CAD / hour
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job ID: 296579
Store Name/Number: BC-Metropolis (0536)
Address: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Client Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Lead oversees sales floor departments to ensure the execution of the company's selling model and high-quality client service. They are responsible for coaching team members, managing performance, and supporting in-store events to meet business objectives.

Requirements

Candidates should have one to three years of experience in a similar role at a comparable volume store. Strong communication skills and the ability to attract and develop talented store leaders are essential for this position.

Skills

Sales floor management
Client service
Team leadership
Performance management
Event management
Coaching
Communication skills
Business analysis
Training and development
Client interactive technology

Benefits

Performance-based bonus
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Client Experience
Leadership
Beauty
Skincare
Fragrance
Haircare
Performance Management
Coaching
Event Management
Business Development
Team Building
Customer Service
Sephora
Store Operations

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