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Added 8 mins ago
Administrative Assistant II - Medical, Arthritis Program Low Back
University Health Network
Toronto, ON
Contract
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 8 mins ago
Administrative Assistant II, Medical
University Health Network
Toronto, ON
Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 22 mins ago
The Hospital Elder Life Program (HELP) Coordinator
Brant Community Healthcare System
Brantford, ON
Full-time
Attend meetings related to HELP program operations
Added 22 mins ago
ACTING ASSISTANT MANAGER-EN
La Vie En Rose
Red Deer, AB
Full-time
Added 22 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Kelowna, BC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 22 mins ago
Assistant Manager
LensCrafters
Kitchener, ON
Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 23 mins ago
ACTING ASSISTANT MANAGER
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Recognition program for years of service; Innovation program to encourage idea sharing;
Added 38 mins ago
COOP Intern
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Full-time
…the intern gains hands-on experience in specialty pharmacy operations, patient support, clinical services, and interdisciplinary…
Added 53 mins ago
Operations Administrator - (BDL) Contract
Brewers Retail Inc
Calgary, AB
We are currently searching for an Operations Administrator, reporting to the Assistant Manager, Operations. This is a full-time, 12-month contract opportunity. Candidates will primarily…
Added 1 hour ago
Driver Services Assistant Program Director / State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: Driver Services Assistant Program Director
Added 1 hour ago
Administrative Assistant
University of Victoria
Victoria, BC
Full-time
The Administartive Assistant responds to student needs and inquiries, as well as those of physicians and other professionals who teach within the Island Medical Program. This position also…
Added 1 hour ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Kelowna, BC
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 1 hour ago
Assistant Controller
Waste Connections
Winnipeg, MB
Full-time
As an Assistant Controller you will support the District Controller in daily accounting tasks in addition to monthly forecasting, the annual budget, and special projects. You will interact…
Added 1 hour ago
Field Service Project Manager
Schneider Electric
UNAVAILABLE, Ontario
Full-time
…basic life, accident, and disability insurance; telemedicine program; paid family leaves; parental and care leave; employee assistant program with mental, family, and legal counselling and…
Added 2 hours ago
Assistant Bakery Manager - Contract
Farm Boy Inc.
Oakville, ON
From $21.5 CAD / hour
Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 2 hours ago
Assistant Bakery Manager - Contract
Farm Boy Inc.
Oakville, ON
$21.5 CAD / hour
Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 2 hours ago
Operations Manager, Office of the VP, Students, International & Infrastructure
Mohawk College
Hamilton, ON
Reporting to the Director, Legal, Risk Management and Compliance, the Operations Manager, Office of the VP, Students, International & Infrastructure provides leadership in the coordination…
Added 2 hours ago
Experienced Dispatcher
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Whistler, BC
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…document management and record tracking. The Administrative Assistant/Dispatcher manages internal communications through radio, phone, and online platforms, ensuring timely coordination of…
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Assistant Manager
Circle K
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You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 2 hours ago
Assistant Manager
EssilorLuxottica Group
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The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 3 hours ago
Assistant Store Manager - Back-end Ops
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Truro, NS
Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 3 hours ago
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
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Full-time
BCCH is a program of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. Our values reflect our…
Added 4 hours ago
Administrative Assistant, Senior Leaders Std
Provincial Health Services Authority
Vancouver, BC
Full-time
The Administrative Assistant provides complex confidential administrative and secretarial support to the designated Senior Leader(s) and assists with the activities of multiple…
Added 5 hours ago
Assistant manager, restaurant
Ek Chai Kahani
Surrey, BC
Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 5 hours ago
Diagnostic Imaging Clerk
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Successful completion of a recognized Medical Administrative Assistant Program at a recognized educational institution, a recognized medical secretary program or the first year of a…

Sephora

Client Experience Lead

Burnaby, BC, V5H 4P1, Canada

Pay: $22.85 to $28.55 CAD / hour
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job ID: 296579
Store Name/Number: BC-Metropolis (0536)
Address: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Client Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Lead oversees sales floor departments to ensure the execution of the company's selling model and high-quality client service. They are responsible for coaching team members, managing performance, and supporting in-store events to meet business objectives.

Requirements

Candidates should have one to three years of experience in a similar role at a comparable volume store. Strong communication skills and the ability to attract and develop talented store leaders are essential for this position.

Skills

Sales floor management
Client service
Team leadership
Performance management
Event management
Coaching
Communication skills
Business analysis
Training and development
Client interactive technology

Benefits

Performance-based bonus
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Client Experience
Leadership
Beauty
Skincare
Fragrance
Haircare
Performance Management
Coaching
Event Management
Business Development
Team Building
Customer Service
Sephora
Store Operations

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