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Added 1 min ago
Operations Manager (70309762)
Sodexo Canada Ltd
Vancouver, BC
Full-time
In your new role, you will lead your team through a strong safety culture to deliver excellence to our client, a large retail food service operation. This role will require your strong…
Added 1 min ago
Assistant Store Manager - Dix 30
Reitmans (Canada) Ltée/Ltd
Brossard, QC
Full-time
…impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and…
Added 1 min ago
Customer Experience Leader
Indigo Books & Music
Abbotsford, BC
$18.85 to $23.55 CAD / hour
Part-time
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Added 14 mins ago
Food Service Supervisor Full Time
Compass Group Canada
Hammonds Plains, NS
Full-time
Strong supervisory skills and the capability to motivate and lead staff.
Added 14 mins ago
Sr Functional IBP Analyst
Nutrien
Calgary, AB
Full-time
…operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure…
Added 14 mins ago
Yard Associate
Kent Building Supplies
New Minas, NS
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 14 mins ago
Sr Functional IBP Analyst
Nutrien
Saskatoon, SK
Full-time
…operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure…
Added 14 mins ago
Customer Experience Leader
Indigo
Abbotsford, BC
$18.85 to $23.55 CAD / hour
Part-time
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Added 16 mins ago
Temporary Part Time Floor Leader -
Lush Fresh Handmade Cosmetics North America
Saskatoon, SK
Part-time
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and…
Added 16 mins ago
Real Estate Development - Senior Designer/Designer, Low Voltage Systems
Aritzia
Vancouver, BC
Full-time
…designing and integrating the low-voltage systems that power our retail spaces, support our operations, and enhance the client and employee experience. Working closely with internal…
Added 16 mins ago
Senior Manager, IT Infrastructure & Operations
Natural Factors
Coquitlam, BC
Full-time
…excellence? We are looking for a Senior Manager, IT Infrastructure & Operations to lead the strategy, delivery, and continuous improvement of our global technology infrastructure. This is…
Added 17 mins ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 17 mins ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 17 mins ago
Team Lead-Retail
Roots
Lasalle, ON
…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 46 mins ago
SUPER LUXURY PARTS MANAGER - DOWNTOWN SUPER LUXURY TEAM
Grand Touring Automobiles
Toronto, ON
Full-time
…seeking an experienced and driven Super Luxury Parts Manager to lead our Parts Department and play a key role in delivering the exceptional standards of service our clients…
Added 46 mins ago
Donations & Clothing Store Coordinator (Full -time, Permanent)
Main Street Project Inc.
Winnipeg, MB
Full-time
Comfortable taking the lead and making decisions
Added 47 mins ago
Temporary Part Time Floor Leader -
Lush Handmade Cosmetics
Saskatoon, SK
Part-time
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and…
Added 47 mins ago
Key Holder - Le Labo - Full Time - Vancouver, BC
ELC Beauty LLC
Vancouver, BC
Full-time
Proven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations…
Added 47 mins ago
Watches & Fine Jewelry Operations Assistant
CHANEL
Toronto, ON · HOLT RENF. TORONTO YORKD FA
Full-time
Minimum 3-5 years in retail operations and/or stock experience;
Added 47 mins ago
Space Planning Team Lead (18 Month Contract)
Canadian Tire Corporation
Toronto, ON · Retail City
Full-time
…improving the overall in-store customer experience. You will lead a team of Space Planning Specialists to deliver timely, accurate and visually appealing planograms and out of department…
Added 47 mins ago
Store Technical Service Representative (Full Time)
Best Buy Canada
Victoria, BC
Full-time
Join us and grow your career with our retail team as a store technical service representative.
Added 47 mins ago
Director, New Business Sales
Portless
Remote, Canada
Remote
We're looking for a Director of New Business Sales to lead the team of AEs responsible for winning new logos at Portless.
Added 47 mins ago
Operations Lead - Full Time
Sephora
Toronto, ON
$22.2 to $26.1 CAD / hour
Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 59 mins ago
Director of Business Development, Sports and Entertainment
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
…partners to develop customized foodservice, premium hospitality, retail, and guest experience strategies that elevate the fan journey and create long-term…
Added 59 mins ago
Planner, Global Planning | Contract until September 2027
lululemon
Vancouver, BC
Full-time
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.

Sephora

Client Experience Lead

Burnaby, BC, V5H 4P1, Canada

Pay: $22.85 to $28.55 CAD / hour
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job ID: 296579
Store Name/Number: BC-Metropolis (0536)
Address: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Client Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Lead oversees sales floor departments to ensure the execution of the company's selling model and high-quality client service. They are responsible for coaching team members, managing performance, and supporting in-store events to meet business objectives.

Requirements

Candidates should have one to three years of experience in a similar role at a comparable volume store. Strong communication skills and the ability to attract and develop talented store leaders are essential for this position.

Skills

Sales floor management
Client service
Team leadership
Performance management
Event management
Coaching
Communication skills
Business analysis
Training and development
Client interactive technology

Benefits

Performance-based bonus
Competitive benefits program
Learning and development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Client Experience
Leadership
Beauty
Skincare
Fragrance
Haircare
Performance Management
Coaching
Event Management
Business Development
Team Building
Customer Service
Sephora
Store Operations

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