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Added 6 mins ago
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Mortgage Specialist
BMO
Pointe-Claire, QC · Vaudreuil-Dorion, QC
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 6 mins ago
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Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 6 mins ago
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CLIENT SUPPORT COORDINATOR
BDC
Kingston, ON
- Full-time
Provide excellent support service to the business development team and business center manager.
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Senior Product Delivery Manager
Manulife
Toronto, ON
- Full-time
Join Manulife's Global Wealth and Asset Management (GWAM) Technology team as a Product Delivery Manager supporting Investment Law & Compliance platforms. This role offers a unique…
Added 35 mins ago
RP
Territory Sales Manager
Reliable Parts Ltd.
Winnipeg, MB
- Full-time
As a Territory Sales Manager, you will drive growth and maintain an established portfolio of accounts across several key verticals, including Multi-Family (Apartments), Healthcare (Senior…
Added 35 mins ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
NB · Truro, NS · NS · ON · PE
Title: Product Manager - AgGeo & Specialty market
Added 35 mins ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Foster a culture of customer-centricity and accountability.
Added 35 mins ago
313A Refrigeration Technician – Apprentice or Journeyman – Barrie
Neelands HR
Barrie, ON
Reporting to the Senior Manager, Service, the Service Technician will work closely with the team on repair, install, troubleshoot and preventative maintenance of refrigeration systems. This…
Added 1 hour ago
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Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 1 hour ago
WI
Sommelier - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Work closely with the senior bartender and bar team on inventory controls, seasonal cocktail rollout, liquor storage organization & cleanliness
Added 1 hour ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
Added 1 hour ago
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Assistant Store Manager - Market Mall
Knix
Calgary, AB
- Full-time
…and developing people energizes you! Working with your Store Manager, you empower Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient,…
Added 1 hour ago
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Senior Counsel, Treasury and Payments Solutions
BMO
Toronto, ON · FCP
- Full-time
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Added 1 hour ago
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Manager Engineering
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Manager Engineering, you will lead technology teams in delivering secure, reliable, and user-centric solutions that support business objectives. You will translate technical and…
Added 2 hours ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $55.25 to $79.42 CAD / hour
- Full-time
The Senior Project Manager is responsible for overseeing and supporting the planning, design and/or implementation of assigned large facilities projects with a high degree of complexity,…
Added 2 hours ago
LC
Senior Manager, Learning, Development and Engagement
Loblaw Companies Limited
Toronto, ON
- Full-time
The Senior Manager, Learning, Development & Engagement will help strengthen leadership, collaboration, communication and engagement across Central Pharmacy Services. This role shapes and…
Added 2 hours ago
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Department Manager, Category
Mountain Equipment Company
Nanaimo, BC
- $48,100 to $60,200 CAD / year
Reporting to the General Manager, you oversee assigned product categories and are responsible for store-floor assortment, inventory flow, merchandising execution, pricing, and visual…
Added 2 hours ago
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Maintenance Operations Controller
Air Canada
Toronto, ON
- Full-time
Continuously update the Shift Manager and Senior Maintenance Controllers (as needed) on the operational status of the fleet.
Added 3 hours ago
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SME Commercial Team Lead
KRGinsure (Kitchener) a div. of RRJ Insurance Group Ltd
Toronto, ON
- Full-time
Private Client Services (PCS), Account ManagerSenior Practice SpecialistSME Commercial Team LeadReceptionistPersonal Lines Account Manager
Added 3 hours ago
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Principal Product Manager, Content Transformation
Thomson Reuters
Toronto, ON
- Full-time
As Thomson Reuters' most senior individual contributor product role, the Principal Product Manager is expected to exercise significant autonomy, influence senior leaders, navigate…
Added 3 hours ago
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Chief Investment Strategist (RBC PH&N IC)
Royal Bank of Canada
Toronto, ON
- Full-time
…Counsel Inc. (“PH&N IC”) will be responsible for the curation, development and monitoring of the firm’s investment platform that spans all asset classes, geographies and investment…
Added 3 hours ago
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Senior Storeperson
CPKC
Moose Jaw, SK
- Full-time
Senior Storeperson acts as liaison for the shop Management, Procurement Staff and Manager ensuring that work assignments are completed in a safe and efficient manner. Receives, warehouses,…
Added 3 hours ago
TL
Technician - Reefer
Transx Ltd
Calgary, AB
- Full-time
…integrity. Reporting directly to the Shop Supervisor (or Operations Manager), this role is accountable for maintaining a safe, clean, and efficient working environment while providing…
Added 3 hours ago
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Client Experience Manager
sephora.com
Edmonton, AB
- Full-time
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You…
Added 4 hours ago
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Gestionnaire principal·e, Opérations numériques // Senior Manager, Digital Operations
SSENSE
Montreal, QC
- Full-time

Sephora

Client Experience Manager

Edmonton, AB, T6N 1N5, Canada

The compensation ranges between CAD$54,800.00 - CAD$68,500.00.

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Job details

Pay: The compensation ranges between CAD$54,800.00 - CAD$68,500.00.
Posting language: English
Posted: Oct 2, 2026

Original job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 297128
Store Name/Number: AB-So Edmonton Common (0868)
Address: 9761 19 Avenue, Edmonton, AB T6N 1N5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

You’ll love working here…
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

Training & Development. Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
You have proven ability to lead and build top performing teams.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Manager is responsible for overseeing all sales, services, and events within the store while leading and developing various beauty advisor teams. They ensure high-quality customer service, manage hiring processes, and drive store performance to meet company objectives.

Requirements

Candidates must have two to four years of experience in a similar retail leadership role and possess strong team-building and influential skills. Flexible availability to work during peak retail hours, including nights, weekends, and holidays, is required.

Skills

Leadership
Team management
Sales management
Training and development
Customer service
Talent acquisition
Performance management
Retail operations
Conflict resolution
Communication
Strategic planning
Mentoring

Benefits

Employee discounts
Gratis products
Exclusive brand events
Training and development
Performance-based bonus
Competitive benefits program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Beauty
Sales
Leadership
Management
Customer Experience
Training
Talent Acquisition
Medallia
My Sephora Career
Team Development
Operations
Mentorship
Performance Metrics
Store Management

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