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Added 1 min ago
BEHAVIOUR ANALYST – A.P.S.S.P.
Toronto Catholic District School Board
Toronto, ON
Full-time
Reporting to and under the direction of the Senior Manager of Autism, the primary function of the job is to provide support to improve the capacity of school teams in providing skilled…
Added 1 min ago
Chief Investment Strategist (RBC PH&N IC)
RBC
Toronto, ON
Full-time
Work with key partners such as RBC Global Asset Management, Global Manager Research, and the WMC Alternatives team on the review of proprietary and sub-advised solutions.
Added 2 mins ago
Human Resources Business Partner
Trisura Guarantee Insurance Company
Toronto, ON
…assist with the rollout of company-wide HR programs and support manager and employee training on policies, performance, and…
Added 17 mins ago
Manager, Accounting
Adi Development Group
Burlington, ON
Full-time
Reporting to the Controller, the Accounting Manager runs the day-to-day accounting function across the corporate and project entities - the month-end and year-end close, accounts payable…
Added 17 mins ago
Physical Therapist Degree Senior
HealthCareersInSask.ca
Regina, SK
Full-time
Job Description: Reporting to a Manager/Rehabilitation Coordinator, the Senior Therapist is responsible for the planning, development, organization and delivery of therapy services within…
Added 17 mins ago
Senior Accountant
Sun Gro Horticulture
Mississauga, ON
Full-time
We are seeking a highly motivated and details oriented Senior Accountant to join our growing Finance team. This role is ideal for an accounting professional who enjoys owning key accounting…
Added 31 mins ago
Organizational Change Manager & Communications Lead
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
The successful candidate will work closely with program leadership, cybersecurity, networking, infrastructure, and business stakeholders to translate complex technical changes into clear,…
Added 31 mins ago
Senior Relationship Manager, Real Estate, SME- EN
RBC
Blainville, QC
Full-time
…deliver solutions specific for individual needs. This is a senior role in which your highly developed experience with financial analysis, credit, and client acquisition takes centre stage.…
Added 31 mins ago
Project Manager (Gestionnaire de projet)
Grantek
Montreal, QC
Full-time
…off their careers at Grantek and have grown into successful senior team members who are integral to our client's manufacturing…
Added 31 mins ago
Applications Engineer Senior
Zebra Technologies
Montreal, QC
Full-time
more senior colleagues, this person contributes to technical analyses, planning, and design efforts that
Added 32 mins ago
Electrical Designer
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Sudbury, ON
$91,000 to $105,000 CAD / year
Full-time
MacLean Engineering is looking for talented and energetic Intermediate and Senior Electrical Engineering Designer to add to the existing skills of our Engineering team. This is a great…
Added 32 mins ago
Claims Operations Governance & Solution Specialist
Tokio Marine Canada Ltd
Toronto, ON
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Added 32 mins ago
Senior Manager, Internal Audit - IT & Payments
Metrolinx
Canada
Full-time
The Senior Manager, Internal Audit provides technical leadership and expertise in the development of audit approaches for Metrolinx’s complex I&IT and Operations programs. The position…
Added 32 mins ago
Sponsor Officer, GO Expansion
Metrolinx
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Work alongside the Senior Manager, GO Expansion Sponsor to own and advance defined workstreams from initial problem definition through analysis, stakeholder alignment, recommendation and…
Added 32 mins ago
Security Guard (Temporary)
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Reporting to the Regional Manager, the Security Guard is responsible for the safety and security of assigned residential building(s).
Added 32 mins ago
Change Management Communications Manager
Hatch
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The Change Management Communications Manager is responsible for developing and delivering integrated change management and communications strategies that help employees understand, adopt,…
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Senior Geotechnical Project Manager - Materials Testing and Inspection
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Stantec is seeking a Senior Geotechnical Materials Testing and Inspections Project Manager to join our team in the Markham, ON office.
Added 32 mins ago
Technical Safety Specialist
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Full-time
Report directly to the Manager, RAMS Engineering and liaise with the Chief Safety Architect
Added 32 mins ago
RPN (N2) - U2 Geri Mental Health-Infirmier(ère) psychiatrique autorisé(e) Santé mentale gériatrique
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Under the general supervision of the Manager, Health Services, the RN/RPN is responsible for providing professional nursing services for patients, including those with complex and…
Added 32 mins ago
Manager, Cloud Ops
Government of Alberta
AB
Managing operational planning, budgets, contracts, and branch reporting while advising senior leadership on platform strategy, emerging risks, and service improvements.
Added 32 mins ago
Senior Systems Analyst - Renal Program
Nova Scotia Health and IWK Health
Halifax, NS
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 47 mins ago
Client Experience Manager
Sephora
Edmonton, AB
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You…
Added 47 mins ago
Sr. Manager Financial Reporting
Rogers Communications
Toronto, ON
Reporting into the Director, Internal Reporting, the Senior Manager plays an important role in driving key stakeholder information within Rogers. The successful candidate will leverage…
Added 47 mins ago
Lands and Right-of-Way (ROW) Analyst
Enbridge
Edmonton, AB · Sarnia, ON
Full-time
…operations. Using established procedures and guidance from senior Land professionals, you will maintain accurate records and agreements, support operational activities, communicate with…
Added 47 mins ago
Wait Times Coordinator - OR Business Center, Surgical Services
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Brampton, ON
Full-time
Reporting directory to the Business Manager, Surgical Program, the Wait Times Information System (WTIS) Coordinator, Surgical Services, is an integral part of the surgical services team to…

Sephora

Client Experience Manager

Edmonton, AB, T6N 1N5, Canada

Pay: The compensation ranges between CAD$54,800.00 - CAD$68,500.00.
Posting language: English
Posted: Oct 2, 2026

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Original job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 297128
Store Name/Number: AB-So Edmonton Common (0868)
Address: 9761 19 Avenue, Edmonton, AB T6N 1N5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

You’ll love working here…
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

Training & Development. Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
You have proven ability to lead and build top performing teams.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Client Experience Manager is responsible for overseeing all sales, services, and events within the store while leading and developing various beauty advisor teams. They ensure high-quality customer service, manage hiring processes, and drive store performance to meet company objectives.

Requirements

Candidates must have two to four years of experience in a similar retail leadership role and possess strong team-building and influential skills. Flexible availability to work during peak retail hours, including nights, weekends, and holidays, is required.

Skills

Leadership
Team management
Sales management
Training and development
Customer service
Talent acquisition
Performance management
Retail operations
Conflict resolution
Communication
Strategic planning
Mentoring

Benefits

Employee discounts
Gratis products
Exclusive brand events
Training and development
Performance-based bonus
Competitive benefits program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Beauty
Sales
Leadership
Management
Customer Experience
Training
Talent Acquisition
Medallia
My Sephora Career
Team Development
Operations
Mentorship
Performance Metrics
Store Management

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