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Added 1 min ago
NM
Parts Lead
Nelson Motors and Equipment
Oxbow, SK
- Full-time
…honesty, appreciation, motivation, and partnerships. Supporting community is important to us as is employee development and training opportunities. By joining Nelson Motors and Equipment,…
Added 1 min ago
TU
Senior Admissions Officer
The University of British Columbia
Vancouver, BC
- $4,881 to $5,255 CAD / month
- Full-time
…collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational…
Added 1 min ago
MS
General Manager_High-End Furniture Store
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Laval, QC
- Full-time
As General Manager, you optimize store operations and contribute to the development and implementation of sales and marketing strategies. As General Manager, you are also mandated to…
Added 1 min ago
MN
Finance Manager
McNeill Nakamoto Recruitment Group
Coquitlam, BC
- $105,000 to $135,000 CAD / year
- Full-time
On behalf of our client, we are seeking a knowledgeable and hands-on Finance Manager to lead accounting operations, financial reporting, budgeting, forecasting, and financial planning…
Added 1 min ago
AL
Area Manager
Air Liquide Healthcare
Nanaimo, BC
- Full-time
The Area Manager will lead the business development and operations in their area pertaining to the Home Healthcare business including, but not limited to, respiratory and sleep apnea…
Added 1 min ago
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- Full-time
Reporting to the Principal Investigator and Research Manager, the Project Coordinator/Analyst is responsible for the coordination of projects conducted within the Research department. This…
Added 2 mins ago
RB
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Royal Bank of Canada
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- Full-time
Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
Added 16 mins ago
TC
Restaurant Management | Leadership
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- Full-time
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Added 16 mins ago
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Toronto, ON
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Added 16 mins ago
PM
Administrative Assistant
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- Full-time
Demonstrated professional and personal commitment for professional development, lifelong learning and continuing education
Added 16 mins ago
PM
Clinical Service Leader - Physiotherapy
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…the care of clients contributing in the assessment, planning, development, organization, implementation and evaluation of all aspects of care related to the profession of Physiotherapy in…
Added 16 mins ago
O
Sr. Manager, Product Management
OpenText
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- Full-time
OpenText is seeking a Senior Manager of Product Management to lead our multi-tenant OpenText Communications offering, currently represented by Core Communications.
Added 16 mins ago
O
Sr. Manager, Product Management
OpenText
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- Full-time
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Lead | Spreading Quality Improvement
Interior Health Authority
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- Full-time
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Added 16 mins ago
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North America Regulatory Consultant
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Vancouver, BC
- Full-time
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Added 16 mins ago
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Sr. Manager, Product Management
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Career Development Associate Store Team Leader (Assistant Store Manager) - Toronto
Whole Foods Market
Oakville, ON
- Full-time
…the 48-hour window. Whole Foods Market is seeking a Career Development Associate Store Team Leader (Assistant Store Manager). The Career Development Associate Store Team Leader (CDASTL) is…
Added 17 mins ago
B
Marketing Specialist
BGCBIGS
Edmonton, AB
- $65,053 to $71,807 CAD / year
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…ticket sales, donor engagement with results that strengthen community support. This role is ideal for someone who is strategic with strong project coordination, creative content and partner…
Added 17 mins ago
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Family Intervention Worker
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Added 17 mins ago
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Member Experience Representative
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Added 32 mins ago
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Product Manager Intern
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Vancouver, BC · Canada, BC, Vancouver
- Full-time
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Added 32 mins ago
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Added 32 mins ago
WG
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Sephora

Senior Manager, Store Experience & Services

Toronto, ON, M4W 0A2, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Type: Full Time

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful

Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty Services across Sephora Canada stores. The work you do will impact beauty by turning business performance, client insights, and field feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in beauty and supported by partners across Retail, Marketing, Finance, Talent & Training, Digital, Brand Operations, and Field Leadership.

What You’ll Do:

Lead the Canadian store experience and selling strategy, using sales, conversion, productivity, client, and operational insights to identify opportunities and improve store performance.
Develop and evolve scalable Store Experience programs that strengthen selling behaviours, execution of the Sales Model, and the overall client experience.
Serve as the Canadian business lead for store reporting platforms, overseeing existing reporting and coordinating enhancements that improve the accuracy, timeliness, and relevance of business insights.
Monitor Selling Productivity Program performance and Beauty Advisor individual SPLH, and partner with business leaders on training and coaching strategies that improve results.
Translate business performance into clear insights and action plans for Regional Field Leaders, Workload and Communications, and Retail Talent & Training.
Partner with Category and Brand Operations and the Pro Artistry Training Manager to use productivity and program results to inform Sales Model and Beauty Services training strategies.
Lead the development and evolution of the Canadian Retail Services strategy across Makeup, Skincare, Haircare, and Fragrance, including new market opportunities and optimization of the current service menu.
Partner with Finance and the Services team to manage the Retail Services P&L and develop strategies that grow sales, margin, and shop profit while optimizing expenses.
Lead the development of a service demand model that supports demand forecasting, store scheduling, and labour planning.
Partner with Retail Marketing to prioritize, calendarize, and execute Beauty Services initiatives across media, promotions, and events.
Conduct store visits with Store Experiences & Events and Regional Leadership to assess selling performance, Beauty Services execution, and the client experience, translating observations into practical action plans.
Represent the Canadian store perspective in North American and cross-functional discussions related to store digital tools, Retail Operations, and omnichannel opportunities.
Lead, coach, and develop a team of two while driving continuous improvement, strategic analysis, and enterprise initiatives that advance the client experience and business performance.

What You’ll Bring:

You have progressive leadership experience in multi-unit retail operations, field leadership, training and development, business development, store experience, or a related function.
You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
You have experience leading, coaching, and developing direct reports and creating clarity across complex priorities.
You bring strong strategic thinking and business acumen, with the ability to connect client, field, financial, and operational insights to business opportunities.
You have strong analytical skills and can translate performance data, client insights, and field feedback into clear recommendations and action plans.
You have financial acumen and experience managing business performance, budgets, or a P&L; Retail Services experience is considered an asset.
You have exceptional cross-functional collaboration, influencing, and stakeholder management skills within a matrixed environment.
You can represent the Canadian market, influence enterprise partners, and navigate differing priorities with confidence and sound judgment.
You have excellent executive communication, presentation, storytelling, and data visualization skills.
You have strong project management and organizational capabilities, with the ability to lead multiple priorities and drive execution in a fast-paced environment.
You are advanced in Microsoft Excel, PowerPoint, and Word and are comfortable working with business reporting and dashboard tools.
You have a bachelor’s degree in Business, Retail Management, Marketing, or a related field, or an equivalent combination of education and relevant professional experience.
You can travel up to 15% of the time to support store visits, field engagement, and business initiatives.
You have comfort and confidence using digital and AI-enabled tools responsibly in your day-to-day work.

#FSCHIRING

What You’ll Get:

Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD $118,900.00 - $141,200.00 plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Senior Manager will lead Canadian store experience and selling strategies to improve performance, conversion, and service profitability. They will also oversee the development of retail services, manage P&L, and lead a team to drive continuous improvement across store operations.

Requirements

Candidates must have 3-5+ years of progressive leadership experience in multi-unit retail operations or a related field. Strong analytical, financial, and strategic thinking skills are required, along with proficiency in Microsoft Office and business reporting tools.

Skills

Retail operations
Strategic planning
Business development
Team leadership
Financial acumen
Data analysis
Project management
Stakeholder management
Performance management
Client experience
Sales strategy
Cross-functional collaboration
Communication
Presentation skills
Microsoft Excel
Dashboard tools

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
RRSP matching
Bonus
Vacation days
Flex days
Maternity leave
Paternity leave
Employee discount
Mental health resources
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Store Experience
Beauty Services
Sales Strategy
P&L Management
Business Insights
Omnichannel
Field Leadership
Project Management
Data Visualization
Performance Metrics
Demand Forecasting
Labour Planning
Retail Marketing
Strategic Analysis
Matrixed Environment
LVMH
Client Insights
Selling Productivity
Reporting Platforms

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