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Added 11 mins ago
LH
Business Solutions Manager, Occupational Health & Specialty
Lifemark Health Group
Toronto, ON · North York, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Business Solutions Manager serves as the primary strategic partner between Occupational Health and Specialty Programs and the Technology and Analytics organization. Reporting to the…
Added 11 mins ago
BU
Client Engagement Specialist
Brandon University
Brandon, MB
- Full-time
Reporting to the Product Delivery Manager, the Client Engagement Specialist plays a pivotal role in enhancing client relationships, improving service delivery experiences, and supporting…
Added 11 mins ago
PM
Global Brand Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $130,000 to $140,000 CAD / year
- Full-time
Reporting to SVP Global Head of Marketing, the Global Brand Manager will be responsible for developing, executing, and overseeing strategic marketing initiatives to promote and enhance the…
Added 11 mins ago
D
Program Manager
DCM
Brampton, ON
- $65,149 to $81,436 CAD / year
- Full-time
As a Program Manager, you will be delivering highly effective data driven campaigns on time for a variety of markets and liaise with clients, agencies and internal departments from start to…
Added 12 mins ago
LC
Assistant Store Manager, Replenishment
Loblaw Companies Limited
Truro, NS
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 12 mins ago
Senior Manager, Advisor Deposit Services
Scotiabank
Toronto, ON
The Senior Manager, Advisor Deposit Services, contributes to the overall success of Advisor Deposits Services (ADS) within Retail Deposits and Investments in Canada and supports the…
Added 12 mins ago
Senior Manager, Retail Investments
Scotiabank
Toronto, ON
Leverage data and analytics to understand client, portfolio and market behaviors. Work with distribution, marketing and analytics partners to build and maintain performance reporting…
Added 12 mins ago
Senior Manager, Pricing Strategy & Optimization
Scotiabank
Toronto, ON
The Senior Manager, Pricing Strategy and Optimization, contributes to the overall success of Retail Deposits and Investments in Canada and supports the Director, Pricing, Portfolio…
Added 12 mins ago
AW
Technology Change Control Analyst
Aviso Wealth
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager, Technology Change Control, the Technology Change Control Analyst supports the governance and coordination of IT changes across Aviso’s technology environment.
Added 12 mins ago
AW
Technology Change Control Analyst
Aviso Wealth
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager, Technology Change Control, the Technology Change Control Analyst supports the governance and coordination of IT changes across Aviso’s technology environment.
Added 12 mins ago
SAP Product Lead, HR/Payroll (Computer Services Office 4)
The Government of Nova Scotia
Halifax, NS
Reporting to the SAP Product Manager, the SAP Product Lead supports both the ongoing operation and modernization of the Province’s SAP HCM, Payroll, and SuccessFactors landscapes. The role…
Added 12 mins ago
B
Client Service Assistant
BMO
Toronto, ON · CLAIRE
- Full-time
…roots dating back to 1912. Known for trusted advice, strong client relationships, and disciplined investment expertise, our teams combine deep market knowledge with the strength and…
Added 12 mins ago
QP
Senior Property Accountant
QuadReal Property Group
Toronto, ON
- Full-time
Reporting directly to the Accounting Manager, the Senior Property Accountant is responsible for adding value to QuadReal by providing meaningful financial information that is professional,…
Added 27 mins ago
M
Organisational Design Consultant
Miratech
Toronto, ON
- Full-time
…for the new or amended roles the model requires - knowledge manager, taxonomy steward, content owner, content author - and for the roles the Genesys AI roadmap creates that do not exist in…
Added 27 mins ago
A
Environmental Engineer-Remediation Design
AECOM
AB · Edmonton, Alberta
- $85,000 to $110,000 CAD / year
- Full-time
Providing leadership and project manager expertise in support of ongoing remediation and waste management projects, including the review of work scopes and client deliverables
Added 27 mins ago
PH
Clinical Support Clerk, Long Term Care
Providence Healthcare
Vancouver, BC
- Part-time
Apply today! Providence Health Care is hiring for Clinical Support Clerk!Reporting to the Patient Care Manager or designate and receiving work direction from the Clinical Nurse Leader(s),…
Added 27 mins ago
A
Finance Transformation Senior Manager
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…energized by building high-performing teams, developing trusted client relationships, and growing Accenture's Finance Transformation practice through exceptional client delivery, thought…
Added 27 mins ago
A
Junior Project Manager- Automation & Manufacturing
Accenture
Toronto, ON · Ottawa, ON · Mississauga, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…Own integrated schedules, dependencies, risks/issues, status reporting, stakeholder coordination, milestone governance, resource planning, and alignment between client, technical, and…
Added 27 mins ago
R
Manager, FSS Business Operations Support
RBC
Toronto, ON · Bedford, QC · Halifax, NS
- Full-time
This is an exciting opportunity to be part of Finance Shared Services-Finance Application Operations team. As Manager of Business Operations Support, this position is responsible for the…
Added 41 mins ago
H
Assistant Project Manager - Civil
Hays
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
As the Assistant Project Manager, you will report directly to the Construction Manager and will work closely with the Field Operations and Engineering teams, playing a critical role in…
Added 41 mins ago
E
Gestionnaire de comptes – Canada et États-Unis// Account Manager - Canada and USA
Expresco
Montreal, QC
- Full-time
The Key Account Manager is responsible for handling client accounts at Expresco Foods. The Account Manager must build and maintain a strong relationship with clients. They will be the lead…
Added 42 mins ago
PH
Assistant Manager, Laboratory Operations
Public Health Ontario
Peterborough, ON
- Full-time
Under the direction of the Manager or Senior Manager and in collaboration with the Operational Leads, Group Leads and/or Supervisors, prepares staffing and work schedules, assigns benches,…
Added 42 mins ago
PH
Assistant Manager, Laboratory Operations
Public Health Ontario
Orillia, ON
- Full-time
Under the direction of the Manager or Senior Manager and in collaboration with the Operational Leads, Group Leads and/or Supervisors, prepares staffing and work schedules, assigns benches,…
Added 42 mins ago
Registered Nurse - Concurrent Youth Unit
CAMH
Toronto, ON
Reporting to the Senior Manager of Child, Youth & Family Services, and as a member of an interprofessional team, you will provide client-centered psychiatric, addictions and general nursing…
Added 42 mins ago
Program Assistant - Nursing Resource Unit
CAMH
Toronto, ON
Reporting to the NRU Clinical Manager and Clinical Operations Coordination Leader, the part-time, permanent Program Assistant will be on-boarded and cross-trained to work across all…

Sephora

Senior Manager, Store Experience & Services

Toronto, ON, M4W 0A2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Type: Full Time

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful

Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty Services across Sephora Canada stores. The work you do will impact beauty by turning business performance, client insights, and field feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in beauty and supported by partners across Retail, Marketing, Finance, Talent & Training, Digital, Brand Operations, and Field Leadership.

What You’ll Do:

Lead the Canadian store experience and selling strategy, using sales, conversion, productivity, client, and operational insights to identify opportunities and improve store performance.
Develop and evolve scalable Store Experience programs that strengthen selling behaviours, execution of the Sales Model, and the overall client experience.
Serve as the Canadian business lead for store reporting platforms, overseeing existing reporting and coordinating enhancements that improve the accuracy, timeliness, and relevance of business insights.
Monitor Selling Productivity Program performance and Beauty Advisor individual SPLH, and partner with business leaders on training and coaching strategies that improve results.
Translate business performance into clear insights and action plans for Regional Field Leaders, Workload and Communications, and Retail Talent & Training.
Partner with Category and Brand Operations and the Pro Artistry Training Manager to use productivity and program results to inform Sales Model and Beauty Services training strategies.
Lead the development and evolution of the Canadian Retail Services strategy across Makeup, Skincare, Haircare, and Fragrance, including new market opportunities and optimization of the current service menu.
Partner with Finance and the Services team to manage the Retail Services P&L and develop strategies that grow sales, margin, and shop profit while optimizing expenses.
Lead the development of a service demand model that supports demand forecasting, store scheduling, and labour planning.
Partner with Retail Marketing to prioritize, calendarize, and execute Beauty Services initiatives across media, promotions, and events.
Conduct store visits with Store Experiences & Events and Regional Leadership to assess selling performance, Beauty Services execution, and the client experience, translating observations into practical action plans.
Represent the Canadian store perspective in North American and cross-functional discussions related to store digital tools, Retail Operations, and omnichannel opportunities.
Lead, coach, and develop a team of two while driving continuous improvement, strategic analysis, and enterprise initiatives that advance the client experience and business performance.

What You’ll Bring:

You have progressive leadership experience in multi-unit retail operations, field leadership, training and development, business development, store experience, or a related function.
You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
You have experience leading, coaching, and developing direct reports and creating clarity across complex priorities.
You bring strong strategic thinking and business acumen, with the ability to connect client, field, financial, and operational insights to business opportunities.
You have strong analytical skills and can translate performance data, client insights, and field feedback into clear recommendations and action plans.
You have financial acumen and experience managing business performance, budgets, or a P&L; Retail Services experience is considered an asset.
You have exceptional cross-functional collaboration, influencing, and stakeholder management skills within a matrixed environment.
You can represent the Canadian market, influence enterprise partners, and navigate differing priorities with confidence and sound judgment.
You have excellent executive communication, presentation, storytelling, and data visualization skills.
You have strong project management and organizational capabilities, with the ability to lead multiple priorities and drive execution in a fast-paced environment.
You are advanced in Microsoft Excel, PowerPoint, and Word and are comfortable working with business reporting and dashboard tools.
You have a bachelor’s degree in Business, Retail Management, Marketing, or a related field, or an equivalent combination of education and relevant professional experience.
You can travel up to 15% of the time to support store visits, field engagement, and business initiatives.
You have comfort and confidence using digital and AI-enabled tools responsibly in your day-to-day work.

#FSCHIRING

What You’ll Get:

Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD $118,900.00 - $141,200.00 plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Apply About employer

More about this job

Responsibilities

The Senior Manager will lead Canadian store experience and selling strategies to improve performance, conversion, and service profitability. They will also oversee the development of retail services, manage P&L, and lead a team to drive continuous improvement across store operations.

Requirements

Candidates must have 3-5+ years of progressive leadership experience in multi-unit retail operations or a related field. Strong analytical, financial, and strategic thinking skills are required, along with proficiency in Microsoft Office and business reporting tools.

Skills

Retail operations
Strategic planning
Business development
Team leadership
Financial acumen
Data analysis
Project management
Stakeholder management
Performance management
Client experience
Sales strategy
Cross-functional collaboration
Communication
Presentation skills
Microsoft Excel
Dashboard tools

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
RRSP matching
Bonus
Vacation days
Flex days
Maternity leave
Paternity leave
Employee discount
Mental health resources
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Store Experience
Beauty Services
Sales Strategy
P&L Management
Business Insights
Omnichannel
Field Leadership
Project Management
Data Visualization
Performance Metrics
Demand Forecasting
Labour Planning
Retail Marketing
Strategic Analysis
Matrixed Environment
LVMH
Client Insights
Selling Productivity
Reporting Platforms

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