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Added 1 hour ago
DB
Part Time Bridal Sales
David's Bridal
Edmonton, AB
- Part-time
…customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…
Added 4 hours ago
AL
Branch Manager
Air Liquide
Kamloops, BC
- Full-time
Must be flexible to perform required ISR (Inside Sales Representative duties when needed.
Added 5 hours ago
C
Seasonal Customer Experience Representative
Canvaspop
Remote, Canada
- $19.7 CAD / hour
- Full-time
- Remote
2+ years in the customer service industry, specifically with either inbound or outbound customer satisfaction / sales experience
Added 5 hours ago
RH
Customer Service Representative
Reliance Home Comfort
Cambridge, ON
- Full-time
By joining Reliance as a Customer Service Representative, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and…
Added 5 hours ago
PT Member Service Representative - USW7129
Your Neighbourhood Credit Union
Timmins, ON
…exchange) following policy and procedures, as well as meeting sales referral goals and consistently providing quality customer service in a professional…
Added 5 hours ago
XT
Senior Account Manager
XI Technologies Inc
Calgary, AB
- Full-time
At XI Technologies, the Senior Account Manager is a customer-centric and detail-oriented sales professional who is knowledgeable about this region's ever-changing energy industry. This…
Added 5 hours ago
AU
Territory Sales Representative
AIR UNLIMITED INC.
Burlington, ON
- $60,000 to $80,000 CAD / year
- Full-time
GTA Compressor Solutions Inc. is seeking a driven and customer-focused Territory Sales Representative to join our growing team. This role is responsible for supporting aftermarket sales…
Added 6 hours ago
BM
Race Administrator - Winter - Full/Part-Time
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
…Coach. The Race Administrator will also be the point of sale representative for Race and Freestyle programming and families, and have communication on a daily basis to onsite recreational…
Added 6 hours ago
TR
Customer Experience Analyst
Toronto Refugee Hiring Event
Toronto, ON
- Full-time
Ensuring that sales-related tickets are escalated to the appropriate representative and supervisor. These include:
Added 8 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 9 hours ago
AI
Agent du Service a la clientele / Service BDC
AutoCanada Inc.
Laval, QC
- Full-time
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 9 hours ago
TH
Merchandising Execution Associate Part Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 9 hours ago
TH
Merchandising Associate: Part Time (Mon- Fri / 6am - 3pm) - KAMLOOPS
The Home Depot Canada
Kamloops, BC
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 10 hours ago
MK
Sales Associate PT
Michael Kors
Toronto, ON
- Part-time
Brainstorm with management to create innovative ways in order to maximize personal sales results.
Added 10 hours ago
IB
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Welland, ON
- $17.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 10 hours ago
SP
Guest Services Representative - Winter 2026/27
Sun Peaks Resort
BC · Sun Peaks Mountain, BC
- Full-time
Highly developed guest service skills, with the ability to assess guest needs and upsell resort products and services.
Added 11 hours ago
I
2026 Seasonal Customer Experience Representative
Indigo
Welland, ON
- $17.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 11 hours ago
NB
Customer Service Agent Commercial Banking
National Bank of Canada
Montreal, QC
- Full-time
As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify…
Added 13 hours ago
CP
Weekend Snapdragon Sales and Training Expert (Canada)
Channel Partners
Edmonton, AB
- Part-time
…quickly learn about technology products, have a knack for retail sales, and be comfortable training and interacting with consumers and retail sales associates. This is a part-time…
Added 14 hours ago
RS
Operations Management Trainee
Ryder System, Inc.
Mississauga, ON
- Full-time
…work cross functionally across Operations, Asset Management, Sales, Quality, and…
Added 15 hours ago
HS
Technical sales representative
HVAC Systems & Solutions
Port Coquitlam, BC
- From $43 CAD / hour
- Full-time
- On-site
Added 15 hours ago
AC
Sales Representative - Markham, ON (Cantonese/Mandarin Speaking)
Axcellent Communications Inc.
Markham, ON
- Full-time
…work, learn and play. We are seeking a dynamic and motivated Sales Representative to join our team in Scarborough & North York, ON. This role involves engaging with clients, understanding…
Added 16 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Responsible to drive region sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations…
Added 16 hours ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 17 hours ago
PC
Manager
Parq Casino
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
The Restaurant Manager provides leadership for all Front of House operations, including à la carte dining, group sales, catering, and beverage programs. Working closely with the General…

Sephora

Senior Manager, Store Experience & Services

Toronto, ON, M4W 0A2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Type: Full Time

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful

Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty Services across Sephora Canada stores. The work you do will impact beauty by turning business performance, client insights, and field feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in beauty and supported by partners across Retail, Marketing, Finance, Talent & Training, Digital, Brand Operations, and Field Leadership.

What You’ll Do:

Lead the Canadian store experience and selling strategy, using sales, conversion, productivity, client, and operational insights to identify opportunities and improve store performance.
Develop and evolve scalable Store Experience programs that strengthen selling behaviours, execution of the Sales Model, and the overall client experience.
Serve as the Canadian business lead for store reporting platforms, overseeing existing reporting and coordinating enhancements that improve the accuracy, timeliness, and relevance of business insights.
Monitor Selling Productivity Program performance and Beauty Advisor individual SPLH, and partner with business leaders on training and coaching strategies that improve results.
Translate business performance into clear insights and action plans for Regional Field Leaders, Workload and Communications, and Retail Talent & Training.
Partner with Category and Brand Operations and the Pro Artistry Training Manager to use productivity and program results to inform Sales Model and Beauty Services training strategies.
Lead the development and evolution of the Canadian Retail Services strategy across Makeup, Skincare, Haircare, and Fragrance, including new market opportunities and optimization of the current service menu.
Partner with Finance and the Services team to manage the Retail Services P&L and develop strategies that grow sales, margin, and shop profit while optimizing expenses.
Lead the development of a service demand model that supports demand forecasting, store scheduling, and labour planning.
Partner with Retail Marketing to prioritize, calendarize, and execute Beauty Services initiatives across media, promotions, and events.
Conduct store visits with Store Experiences & Events and Regional Leadership to assess selling performance, Beauty Services execution, and the client experience, translating observations into practical action plans.
Represent the Canadian store perspective in North American and cross-functional discussions related to store digital tools, Retail Operations, and omnichannel opportunities.
Lead, coach, and develop a team of two while driving continuous improvement, strategic analysis, and enterprise initiatives that advance the client experience and business performance.

What You’ll Bring:

You have progressive leadership experience in multi-unit retail operations, field leadership, training and development, business development, store experience, or a related function.
You have 3-5+ years of experience developing and implementing strategies that improve sales, client experience, services, productivity, or operational performance.
You have experience leading, coaching, and developing direct reports and creating clarity across complex priorities.
You bring strong strategic thinking and business acumen, with the ability to connect client, field, financial, and operational insights to business opportunities.
You have strong analytical skills and can translate performance data, client insights, and field feedback into clear recommendations and action plans.
You have financial acumen and experience managing business performance, budgets, or a P&L; Retail Services experience is considered an asset.
You have exceptional cross-functional collaboration, influencing, and stakeholder management skills within a matrixed environment.
You can represent the Canadian market, influence enterprise partners, and navigate differing priorities with confidence and sound judgment.
You have excellent executive communication, presentation, storytelling, and data visualization skills.
You have strong project management and organizational capabilities, with the ability to lead multiple priorities and drive execution in a fast-paced environment.
You are advanced in Microsoft Excel, PowerPoint, and Word and are comfortable working with business reporting and dashboard tools.
You have a bachelor’s degree in Business, Retail Management, Marketing, or a related field, or an equivalent combination of education and relevant professional experience.
You can travel up to 15% of the time to support store visits, field engagement, and business initiatives.
You have comfort and confidence using digital and AI-enabled tools responsibly in your day-to-day work.

#FSCHIRING

What You’ll Get:

Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD $118,900.00 - $141,200.00 plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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More about this job

Responsibilities

The Senior Manager will lead Canadian store experience and selling strategies to improve performance, conversion, and service profitability. They will also oversee the development of retail services, manage P&L, and lead a team to drive continuous improvement across store operations.

Requirements

Candidates must have 3-5+ years of progressive leadership experience in multi-unit retail operations or a related field. Strong analytical, financial, and strategic thinking skills are required, along with proficiency in Microsoft Office and business reporting tools.

Skills

Retail operations
Strategic planning
Business development
Team leadership
Financial acumen
Data analysis
Project management
Stakeholder management
Performance management
Client experience
Sales strategy
Cross-functional collaboration
Communication
Presentation skills
Microsoft Excel
Dashboard tools

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
RRSP matching
Bonus
Vacation days
Flex days
Maternity leave
Paternity leave
Employee discount
Mental health resources
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Store Experience
Beauty Services
Sales Strategy
P&L Management
Business Insights
Omnichannel
Field Leadership
Project Management
Data Visualization
Performance Metrics
Demand Forecasting
Labour Planning
Retail Marketing
Strategic Analysis
Matrixed Environment
LVMH
Client Insights
Selling Productivity
Reporting Platforms

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