Full-Time and Part-Time Client Experience Coordinator

Job Title: Permanent Full-Time and Part-Time Client Experience Coordinator 

Location: Calgary, AB

Company: Nose Creek Physiotherapy

Who We Are:

At Nose Creek Physiotherapy, we value collaboration between our Physiotherapists, Massage Therapists, and Traditional Chinese Medicine Acupuncturists. We take an interprofessional team approach to client well-being, supported by our dedicated Client Experience Coordinators, who ensure the smooth operation of our clinic.

Job Summary:

As a key member supporting our multidisciplinary team and our clients, you will be supported and encouraged every step of the way as we work together to improve their health and well-being. We strive to make your work experience both profitable and enjoyable, offering an outstanding learning and team-based environment.

What We Offer:

• Team Environment: Empowerment, inspiration, and transformation are at the core of our team’s ethos.

• Values: We operate as one cohesive team, understanding our business, recognizing achievements, and maintaining trust and integrity with our clients and community.

• Structured Mentorship: Comprehensive mentorship from our team.

• Detailed Onboarding: A thorough onboarding process designed to set you up for success.

• Collaborative Practice: Become a valued member of an interdisciplinary team.

• Competitive Compensation: Salary starting at $16/hour probationary, then $17/hour if successful in completing the probationary period, then annual raises.

• Comprehensive Benefits: For full-time staff, Medical benefits include drug, dental, optical, and paramedical coverage.

• Fully Equipped Clinic: A fully loaded rehab clinic with all necessary equipment.

What you’ll be doing:

Cleaning Duties:

• Clinic Maintenance

• Patient Traffic Control

• Assisting Therapists

• Laundry Management

• Sanitization

• Massage Room Check

• Gym Oversight

• Staff Room Maintenance

• Island Sanitization

Front Office Duties:

• Patient Check-In/Out

• Phone and Booking

• Paperless Operations

• Patient Billing

• Reception Duties

Other tasks as assigned.

Qualifications:

• High School Diploma, or Grade 11 students welcome to apply.

• Medical Office assistant certification.

What We Need:

• A team player with a positive attitude, eager to learn and grow.

• Ability to build rapport and trust with clients.

• Willingness to learn and listen.

• Some retail experience is preferred.

Nose Creek Physiotherapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.